Account Manager APAC

📌 Core Information

🔹 Job Title: Account Manager APAC

🔹 Company: SOCRadar

🔹 Location: Philippines

🔹 Job Type: Remote

🔹 Category: Account Management

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Remote OK

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Nurturing and maintaining strong relationships with clients in the LATAM region.
• Identifying cross-selling and upselling opportunities to drive growth.
• Ensuring high levels of customer satisfaction and success.
• Collaborating with internal teams to align customer strategies.

ASSUMPTION: The emphasis on LATAM may be a typo, given the title suggests a focus on APAC. The role may involve similar activities but in the APAC region.

📋 Key Responsibilities

✅ Build and maintain strong, long-lasting relationships with existing clients.

✅ Serve as the primary point of contact for all client-related inquiries and issues.

✅ Regularly assess customer satisfaction through feedback and meetings.

✅ Identify opportunities for cross-selling and upselling.

✅ Develop tailored proposals and presentations.

✅ Monitor account performance and share insights with management.

✅ Collaborate with sales, marketing, and support teams.

✅ Assist in promotional campaigns within the LATAM region.

ASSUMPTION: The responsibilities are expected to mirror those described, focusing on the APAC region. Responsibilities around LATAM likely reflect a template reuse oversight.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field.

Experience: At least 4 years in account management or sales, ideally with APAC experience.

Required Skills:

• Strong understanding of customer service principles.
• Excellent communication and interpersonal skills.
• Proven track record in achieving sales targets through cross-selling.

Preferred Skills:

• Proficiency in CRM software such as HubSpot or Salesforce.
• Ability to work both independently and in teams.

ASSUMPTION: Skills and experiences are tailored for APAC deployment, even though the original listing mentions LATAM.

💰 Compensation & Benefits

Salary Range: Not specified. Competitive incentives expected within the cybersecurity domain.

Benefits:

• Opportunity to work with a skilled cybersecurity team.
• Private Health Insurance.
• Remote working flexibility.
• Educational budget and access to the SOCRadar Academy E-learning Platform.
• Day off on your birthday and October Security Awareness Month.

Working Hours: 40 hours per week with potential global flexibility due to remote nature.

ASSUMPTION: Standard benefits are typical of global tech companies. Remuneration specifics will likely be influenced by the candidate's experience and regional benchmarks.

📌 Applicant Insights

🔍 Company Context

Industry: Computer and Network Security, rapidly expanding in global markets.

Company Size: 201-500 employees, providing an agile yet robust operational environment.

Founded: 2019, with a quickly growing reputation in cybersecurity.

Company Description:

• SOCRadar offers an XTI SaaS platform.
• Focuses on EASM, DRPS, and CTI services.
• Aiding SOC teams with actionable threat intelligence.

Company Specialties:

• Dark Web Monitoring
• Threat Intelligence
• Supply Chain Intelligence

Company Website: https://www.socradar.io/

ASSUMPTION: This description is consistent with a company developing comprehensive cybersecurity solutions for varied threat landscapes.

📊 Role Analysis

Career Level: Mid-level, combining expertise with growth opportunities.

Reporting Structure: Likely reporting to regional sales leadership or a global account management lead.

Work Arrangement: Fully remote, offering flexibility and work-life balance.

Growth Opportunities:

• Expand professional networks across Southeast Asia.
• Engage with cutting-edge cybersecurity initiatives.
• Potential for leadership roles within account management or sales.

ASSUMPTION: Role likely demands proactive client engagement and continuous market learning.

🌍 Location & Work Environment

Office Type: Remote with optional office work expected primarily in a virtual environment.

Office Location(s): Philippines, APAC presence.

Geographic Context:

• Focus on local market trends within the region.
• Undertake global collaboration for solutions delivery.
• Participate in regional tech and cybersecurity events as necessary.

Work Schedule: Standard full-time hours may need adaptability to cross-timezone interactions.

ASSUMPTION: Remote work headquarter-centric but supports international scope via digital platforms.

💼 Interview & Application Insights

Typical Process:

• Online application and resume submission.
• Preliminary HR screening and personality assessment.
• Technical and role-specific interviews with management.

Key Assessment Areas:

• Client relationship management skills.
• Knowledge in cybersecurity fundamentals.
• Track record of achieving business targets.

Application Tips:

• Highlight your experience with client relations.
• Provide examples of successful cross-selling or upselling.
• Showcase adaptability to remote work environments.

ATS Keywords: Account Management, Customer Satisfaction, Cross-Selling, Upselling, Cybersecurity

ASSUMPTION: The process likely emphasizes alignment with SOCRadar’s strategic goals and customer-centric values.

🛠️ Tools & Technologies

• CRM software: HubSpot, Salesforce
• Collaboration tools: Slack, Zoom
• Data analytics platforms

ASSUMPTION: Tools support advanced client interaction and internal communication strategies crucial for role efficiency.

👔 Cultural Fit Considerations

Company Values:

• Innovation in cybersecurity.
• Commitment to customer success and satisfaction.
• Agility and adaptability in technology.

Work Style:

• Proactive client engagement.
• Collaborative teamwork across functions.
• Results-driven work performance.

Self-Assessment Questions:

• Do I thrive in dynamic, technology-driven environments?
• Can I maintain long-term relationships with clients?
• Am I comfortable with remote and autonomous work?

ASSUMPTION: Candidates should identify with the company’s mission of enhancing cybersecurity and approachability.

⚠️ Potential Challenges

• Managing varied client needs across a large geographic area.
• Quick adaptation to technology changes in cybersecurity.
• Balancing remote collaboration across multiple time zones.
• Keeping up with evolving cyber threats and solutions.

ASSUMPTION: Challenges anticipated in global client management and rapid tech adaptation with emphasis on continual learning.

📈 Similar Roles Comparison

• Comparison with other cybersecurity account management roles.
• Product focus breadth vs. niche solution depth.
• Flexibility in customer interaction methods across digital channels.

ASSUMPTION: Roles may differ slightly based on product specialty and regional market dynamics.

📝 Sample Projects

• Developing strategies for customer engagement in APAC.
• Implementing a regional upselling campaign.
• Creating tailored proposals based on client feedback.

ASSUMPTION: Candidates might need to provide project examples demonstrating similar competencies.

❓ Key Questions to Ask During Interview

• How does SOCRadar support ongoing professional development?
• What are the primary challenges currently faced by the APAC client base?
• How is success measured for this role?
• What tools are utilized to report and analyze client success?
• Can you describe a typical day for an Account Manager in this role?

ASSUMPTION: Questions should target understanding role expectations and company support mechanisms to align career goals.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the SOCRadar career portal
• Ensure your CV highlights key account management achievements.
• Prepare for an initial screening call with HR.
• Get ready for in-depth discussions about your experience in cross-selling and relationship building.
• Expect a potential presentation or case study to demonstrate understanding of SOCRadar’s products.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.