Account Manager – Australia

📌 Core Information

🔹 Job Title: Account Manager – Australia

🔹 Company: Patch My PC

🔹 Location: Australia

🔹 Job Type: Remote

🔹 Category: 💼 Account Management

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Fully Remote

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Leading customer and partner engagement strategy across Australia
• Managing a portfolio of 600+ existing customers and active leads across various segments
• Working closely with a regionally aligned Customer Engineer and a US-based leader
• Influencing stakeholders and orchestrating complex deals

ASSUMPTION: This role does not require physical presence in Australia frequently, but local residency and work authorization are necessary due to potential travel needs and client meetings.

📋 Key Responsibilities

✅ Build and nurture client relationships, ensuring customer satisfaction and long-term retention

✅ Act as a trusted advisor, understanding client needs and aligning them with Patch My PC solutions

✅ Identify upsell and cross-sell opportunities to drive revenue growth and increase account value

✅ Manage renewals and contract negotiations, ensuring a seamless client experience

✅ Address client inquiries, resolve issues, and proactively offer solutions to improve engagement

✅ Stay updated on industry trends and competitor offerings

✅ Ability to prioritize tasks and manage multiple accounts effectively

ASSUMPTION: Responsibilities may extend to occasional travel for strategic meetings due to the extensive customer portfolio.

🎯 Required Qualifications

Education: Not specified

Experience: 5+ years in customer-facing software sales, ideally across multiple segments (SMB to Enterprise and Channel)

Required Skills:

• Excellent communication and negotiation skills
• Strong commercial acumen with proven revenue, renewal, and expansion success
• Operational excellence in CRM systems (e.g., Salesforce)
• Data-driven sales practices

Preferred Skills:

• Experience in a software sales environment
• Background in business development or consultative selling

ASSUMPTION: The company values a growth mindset and adaptability, so ongoing professional development could be essential.

💰 Compensation & Benefits

Salary Range: AUD 91,000 – AUD 105,000 based on experience and location

Benefits:

• Health benefits (location-dependent)
• Pension matching up to 10%
• 25 paid time off days
• Three days of volunteer leave
• Tuition reimbursement up to $5,250 annually
• Gym membership/equipment reimbursement up to $900 annually
• Life insurance
• Advanced technology for optimal work performance

Working Hours: 40 hours per week, with possible flexibility based on remote status

ASSUMPTION: Benefits are globally competitive, aiming to cover health and wellness comprehensively beyond basic requirements.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development, focusing on automated patch management solutions

Company Size: 51-200 employees, indicating a collaborative but personalized work environment

Founded: 2011, establishing a robust presence with years of development and innovation

Company Description:

• Focuses on automating the update of third-party software within Microsoft environments
• Supports over 21 million devices globally
• Provides a seamless experience in software deployment and patching

Company Specialties:

• SCCM
• Intune
• Third-party patch management

Company Website: https://patchmypc.com/

ASSUMPTION: Patch My PC is heavily integrated with Microsoft technologies, so familiarity with these systems is likely advantageous for employees.

📊 Role Analysis

Career Level: Intermediate to senior, given the responsibility for managing intricate customer relationships and sales processes

Reporting Structure: Reports directly to a US-based leader, with alignment to a regional Customer Engineer

Work Arrangement: Start fully remote with flexibility expected for occasional travel if needed

Growth Opportunities:

• Potential to expand into larger international roles
• Opportunity to influence global sales strategies
• Being part of a growing company can lead to leadership roles within the division

ASSUMPTION: Due to the remote nature and global operations, opportunities for international exposure and growth are highly likely.

🌍 Location & Work Environment

Office Type: Fully remote work environment with communication via virtual platforms

Office Location(s): Based virtually in Australia, with primary operations out of Castle Rock, CO

Geographic Context:

• Essential tasks completed remotely, allowing for a strong work-life balance
• Adjusted working hours might be necessary to collaborate with international teams
• Access to international markets and clients without relocation

Work Schedule: 40-hour work week, with flexibility as needed based on time zones

ASSUMPTION: The remote setup is designed to provide flexibility and support business operations across different time zones.

💼 Interview & Application Insights

Typical Process:

• Initial screening call
• Technical and sales-focused interviews
• Possibly a final interview with senior leadership

Key Assessment Areas:

• Experience with customer success stories
• Sales achievements and case studies
• Cultural fit and adaptability to remote work environments

Application Tips:

• Highlight experience with complex deal negotiations
• Emphasize any remote work experience
• Showcase familiarity with technology sales, especially Microsoft environments

ATS Keywords: Customer-Facing Software Sales, B2B Sales, Complex Customer Relationships, CRM Systems, Data-Driven Sales Practices

ASSUMPTION: The company's interview process will likely test both technical skills and interpersonal acumen given the strategic client-facing nature.

🛠️ Tools & Technologies

• Microsoft Configuration Manager (SCCM)
• Microsoft Intune
• WSUS (Windows Server Update Services)

ASSUMPTION: Familiarity with Microsoft's suite of management tools will be advantageous to align with Patch My PC's core operations.

👔 Cultural Fit Considerations

Company Values:

• Innovation in improving lives through software
• Collaboration across global teams
• Commitment to customer satisfaction and security

Work Style:

• Highly collaborative across time zones
• Emphasis on autonomy and self-direction
• Engagement through digital tools and communication

Self-Assessment Questions:

• Am I comfortable working within a fully virtual team across different time zones?
• Do I thrive in a sales environment that requires innovation and strategic thinking?
• Can I effectively manage complex relationships and deals remotely?

ASSUMPTION: A cultural emphasis on remote collaboration suggests the need for proactive communication and digital literacy.

⚠️ Potential Challenges

• Managing complex client portfolios remotely
• Dealing with time-zone differences for international collaboration
• Maintaining high customer engagement without face-to-face meetings
• Balancing a wide array of customer segments simultaneously

ASSUMPTION: Challenges are typical of remote sales roles, particularly those involving diverse international clientele.

📈 Similar Roles Comparison

• Similar to other remote Account Manager roles with a focus on IT software solutions
• Comparable in skill set to Business Development Managers focusing on SaaS environments
• Customer success roles within technology-oriented firms share overlapping responsibilities

ASSUMPTION: This role offers a balance of technical acumen and sales prowess, comparable to industry counterparts.

📝 Sample Projects

• Executing a strategic upsell campaign for an Enterprise client
• Leading a cross-functional team to streamline customer onboarding processes
• Developing new sales approaches for new market entry

ASSUMPTION: Projects will likely involve cross-team collaboration and strategic planning for Patch My PC clients.

❓ Key Questions to Ask During Interview

• How does Patch My PC support remote employees in staying engaged and productive?
• What are the company's current growth strategies in the Australian market?
• Can you elaborate on the tools and technologies critical to success in this role?
• What does success look like for an Account Manager in their first six months?
• How often does the team engage in face-to-face meetings or retreats, if at all?

ASSUMPTION: Understanding the structure and support for remote workers will help align expectations and prepare for potential challenges.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Patch My PC careers page
• Prepare your resume and cover letter to emphasize relevant experiences
• Be ready to discuss past achievements in software sales and customer management
• Research Patch My PC and its services to tailor your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.