Account Manager - Belfast (bi-lingual)

📌 Core Information

🔹 Job Title: Account Manager - Belfast (Bi-lingual)

🔹 Company: TeamFeePay

🔹 Location: Belfast, United Kingdom

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Building and maintaining strong relationships with grassroots football clubs.
• Identifying and addressing pain points and needs of clubs.
• Generating revenue through a needs-based approach.
• Presenting the benefits of TeamFeePay's platform to club officials.

ASSUMPTION: The detailed job overview suggests a focus on client relationship and revenue generation, indicating that interpersonal and sales skills are critical for success in this role.

📋 Key Responsibilities

✅ Serve as the primary point of contact for assigned clubs.

✅ Identify and close upselling opportunities.

✅ Maintain regular communication cycles with clubs.

✅ Address and resolve client issues promptly.

✅ Collaborate with internal teams to resolve client needs.

✅ Analyze client data to identify improvement opportunities.

✅ Provide training and support during the onboarding process.

✅ Prepare reports on account status and performance metrics.

✅ Maintain customer service excellence.

✅ Identify process improvement opportunities and communicate to leadership.

ASSUMPTION: Responsibilities highlight the need for a proactive approach in managing clients and suggesting improvements, which implies a dynamic work environment.

🎯 Required Qualifications

Education: Not specifically required, focus on skills and experience.

Experience: Proven track record in sales or account management.

Required Skills:

• Proficiency in Spanish (Level B1 or above).
• Excellent communication and interpersonal skills.
• Ability to build rapport and establish trust with clients.

Preferred Skills:

• Italian proficiency (Level A2 or above).
• Passion for grassroots football.

ASSUMPTION: Language skills are essential due to international expansion, highlighting the need to communicate effectively with diverse clients.

💰 Compensation & Benefits

Salary Range: Not specified, but includes a competitive salary and commission structure.

Benefits:

• Collaborative and supportive working culture.
• Vitality healthcare.
• Standard pension and holiday package.
• Professional development opportunities.

Working Hours: 40 hours per week, with standard business hours expected.

ASSUMPTION: Benefits package reflects typical offerings within the industry, focusing on health, professional growth, and work-life balance.

📌 Applicant Insights

🔍 Company Context

Industry: Sports Teams and Clubs

Company Size: 11-50 employees, suggesting a close-knit, collaborative environment.

Founded: 2018, with a strong founding mission to support football clubs.

Company Description:

• Dedicated to simplifying football club management.
• Pioneer in online club management systems for the UK & Ireland.
• Supports clubs through comprehensive development services.

Company Specialties:

• Football club management.
• Payment systems and member fees management.
• Grassroots football development.

Company Website: https://teamfeepay.com

ASSUMPTION: The company’s focus on football-centric solutions highlights its niche market and potential for growth in sports technology.

📊 Role Analysis

Career Level: Mid-level, suitable for candidates with several years of experience.

Reporting Structure: Reports to a team lead within account management.

Work Arrangement: Primarily on-site in Belfast, facilitating collaboration and client interaction.

Growth Opportunities:

• Advancement within a growing international company.
• Opportunities to develop specialized skills in sports management.
• Potential to influence club development strategies directly.

ASSUMPTION: Growth in the role is likely linked to performance and the ability to manage client relations effectively, providing significant advancement for successful candidates.

🌍 Location & Work Environment

Office Type: Likely a modern, collaborative workspace to support team efforts.

Office Location(s): Queens Road, Belfast, Northern Ireland BT3 9DT, GB

Geographic Context:

• Belfast is a vibrant city with a growing tech industry.
• Accessible location close to major transportation links.
• Rich cultural and historical background, offering a dynamic living environment.

Work Schedule: Standard working hours with some flexibility due to role requirements.

ASSUMPTION: The on-site nature of the role suggests a need for dynamic interaction and collaboration with colleagues and clients, facilitated by the office location.

💼 Interview & Application Insights

Typical Process:

• Initial application review.
• Preliminary phone or video interview.
• In-person or comprehensive interview process.

Key Assessment Areas:

• Communication and interpersonal prowess.
• Problem-solving capabilities in client scenarios.
• Sales and upselling acumen.

Application Tips:

• Highlight relevant language skills and experience in your resume.
• Demonstrate passion for football or related fields.
• Prepare examples of successful client management experiences.

ATS Keywords: Account Management, Client Relationships, Sales, Communication, Upselling

ASSUMPTION: The application process is competitive due to the niche industry, so candidates should ensure clarity and relevance in their application materials.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) software.
• Data analysis tools.
• TeamFeePay's proprietary platform.

ASSUMPTION: Familiarity with CRM and data analysis tools is assumed for effective client management, although specific training on TeamFeePay's platform will likely be provided.

👔 Cultural Fit Considerations

Company Values:

• Commitment to sports and club development.
• Collaboration and teamwork.
• Client-centric approach.

Work Style:

• Proactive and self-motivated.
• Open to collaboration and feedback.
• Adaptable to changing client needs.

Self-Assessment Questions:

• Am I passionate about grassroots sports and their development?
• Can I effectively collaborate within a small team setting?
• Do I have the flexibility and creativity to identify upselling opportunities?

ASSUMPTION: A strong cultural fit involves alignment with the company’s values and mission, vital for long-term success and satisfaction in the role.

⚠️ Potential Challenges

• Balancing client demands with available resources.
• Maintaining communication across language barriers.
• Rapidly adapting to evolving sports technology.
• Managing multiple accounts simultaneously.

ASSUMPTION: Challenges often arise from the dynamic nature of account management and the specialized industry, requiring resilience and adaptability.

📈 Similar Roles Comparison

• Higher client interaction than typical account roles due to the sports-centric nature.
• More specialized skill set needed with additional language proficiency.
• Greater emphasis on personal passion for the industry, enhancing relationship building.

ASSUMPTION: Similar roles in other industries may not require specific sports knowledge or bilingual capabilities, making this position unique in its demands.

📝 Sample Projects

• Developing a custom club development plan for a premier grassroots club.
• Coordinating a fundraising campaign leveraging TeamFeePay's platform.
• Implementing new payment systems for clubs to streamline finance management.

ASSUMPTION: Sample projects emphasize strategic application of tools and services to enhance club operations, highlighting the importance of strategic thinking and execution.

❓ Key Questions to Ask During Interview

• How does TeamFeePay measure success for account managers?
• What opportunities exist for professional development and growth?
• Can you describe the team dynamics within the account management department?
• What are the most significant challenges currently facing TeamFeePay?
• How is feedback and performance evaluated within the company?

ASSUMPTION: Key questions should focus on understanding the company's approach to professional growth, team environment, and clarity on performance metrics.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant language skills and sales achievements.
• Prepare to discuss your passion for football during interviews.
• Collect examples demonstrating your client management skills.
• Review TeamFeePay's platform to understand its benefits for clubs.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.