Account Manager CORE - Canada

📌 Core Information

🔹 Job Title: Account Manager CORE - Canada

🔹 Company: Wheels, Inc.

🔹 Location: Mississauga, Ontario, Canada

🔹 Job Type: On-site

🔹 Category: Not Specified

🔹 Date Posted: March 29, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Ensuring 100% client retention by building and managing client relationships
• Engaging in day-to-day activities across a diverse client portfolio
• Working collaboratively across the organization to deliver exceptional client experiences
• Supporting the achievement of fleet and business-related objectives

ASSUMPTION: The role's requirement for engagement in many activities implies a dynamic and fast-paced work environment where adaptability and multitasking are critical.

📋 Key Responsibilities

✅ Manage a diverse portfolio of clients and ensure exceptional client service

✅ Facilitate client action register calls and oversee client operational requests

✅ Help clients set up and manage essential reporting in Fleetview

✅ Collaborate with Fleet Consulting and Client Services Managers

✅ Identify and mitigate risks of client attrition

✅ Develop and maintain Standard Operating Procedures (SOPs)

✅ Participate in cross-functional meetings and projects

ASSUMPTION: Responsibilities suggest a focus on both operational excellence and strategic client management.

🎯 Required Qualifications

Education: College degree or equivalent experience required

Experience: Minimum of 4 years in a high-volume customer service environment

Required Skills:

• Excellent verbal and written communication skills
• Intermediate proficiency in Microsoft Excel
• Strong time management and attention to detail

Preferred Skills:

• Project management proficiency
• French language proficiency

ASSUMPTION: The preferred skills suggest the company values additional linguistic capabilities to better serve a diverse client base.

💰 Compensation & Benefits

Salary Range: $66,800 - $93,500 annually

Benefits:

• Competitive salary with annual incentive plan
• Health, dental, and vision care
• Retirement plan with company match

Working Hours: Full-time position, 40 hours per week, Monday through Friday

ASSUMPTION: Compensation reflects a mid to senior-level role within the competitive financial services sector in Canada.

📌 Applicant Insights

🔍 Company Context

Industry: Financial Services, Fleet Management

Company Size: 1,001-5,000 employees, offering ample resources and opportunities for career growth

Founded: Not Specified

Company Description:

• A leading fleet management company in North America
• Manages 800,000 vehicles across the continent
• Offers global reach in 59 countries

Company Specialties:

• Customer Service
• Finance
• IT and Account Management

Company Website: http://www.wheels.com

ASSUMPTION: The company's reach and scale suggest structured career pathways and strong emphasis on customer success.

📊 Role Analysis

Career Level: Mid to senior-level role with significant client interaction

Reporting Structure: No direct team management but provides guidance and feedback

Work Arrangement: Hybrid with 20% travel required, allowing flexibility and client site engagement

Growth Opportunities:

• Professional development in client relationship management
• Opportunities for leading cross-functional initiatives
• Potential career advancement in a large-scale organization

ASSUMPTION: The role’s hybrid nature and travel indicate a balance of office work and on-site client interactions.

🌍 Location & Work Environment

Office Type: Hybrid work model in a professional environment

Office Location(s): 6733 Mississauga Rd., Suite 310, Mississauga, Ontario

Geographic Context:

• Situated in a vibrant business district
• Access to major transit routes
• Cultural and business hub of Canada

Work Schedule: Standard business hours, Monday to Friday

ASSUMPTION: Given the office's strategic location, it facilitates both client access and employee commute.

💼 Interview & Application Insights

Typical Process:

• Initial application review
• Telephone or video interview
• In-person interview with team

Key Assessment Areas:

• Client relationship management skills
• Problem solving and critical thinking
• Adaptability to dynamic environments

Application Tips:

• Highlight customer service experience and relationship management skills
• Emphasize proficiency in project management
• Demonstrate ability to handle fast-paced environments

ATS Keywords: Client Retention, Fleet Management, Customer Service, Project Management

ASSUMPTION: The focus on client management in the interviews implies the critical nature of relationship-building for success in this role.

🛠️ Tools & Technologies

• Salesforce CRM for client management
• Fleetview for reporting and analytics
• Microsoft Excel for data analysis

ASSUMPTION: Use of CRM and reporting tools signifies data-driven decision-making is crucial for the position.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer service excellence
• Teamwork and collaboration
• Innovation and continuous improvement

Work Style:

• Proactive and self-motivated
• Ability to work independently and in teams
• Embrace a dynamic work environment

Self-Assessment Questions:

• Can I manage diverse client needs effectively?
• Am I comfortable using CRM and data analytics tools?
• Do I thrive in dynamic and fast-paced settings?

ASSUMPTION: The cultural focus on service and teamwork suggests a collaborative environment where proactive engagement is valued.

⚠️ Potential Challenges

• Balancing multiple client demands simultaneously
• Navigating fast-paced operational contexts
• Maintaining client retention while innovating processes
• Integrating feedback across different teams

ASSUMPTION: The challenges highlight the balanced need for tactical execution and strategic relationship management.

📈 Similar Roles Comparison

• Higher emphasis on client retention compared to traditional account management roles
• Involvement in cross-functional projects with broader organizational impact
• Enhanced need for adaptability and flexibility

ASSUMPTION: The strategic role of client retention elevates this position above typical account management duties.

📝 Sample Projects

• Enhancing client reporting functionalities in Fleetview
• Leading a client-focused initiative to improve service delivery
• Collaborating on cross-functional projects to address client feedback

ASSUMPTION: Sample projects indicate the role’s focus on client-centric process improvements and service excellence.

❓ Key Questions to Ask During Interview

• How does Wheels define exceptional client service?
• What are the key metrics for success in this role?
• What resources are available for professional development?
• How does the company address and manage client feedback?
• What are the expectations regarding travel and meetings?

ASSUMPTION: Questions are crafted to gain insights into performance expectations and growth opportunities in the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant experience and skills
• Prepare for a multi-stage interview process
• Demonstrate your project management and communication abilities
• Research Wheels, Inc. to understand its market positioning and values

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.