Account Manager - Demand

📌 Core Information

🔹 Job Title: Account Manager - Demand

🔹 Company: HyperGuest

🔹 Location: Israel

🔹 Job Type: Remote

🔹 Category: 💼 Account Management

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Remote

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Being the primary point of contact for designated customers
• Liaising with various departments to ensure smooth operations
• Driving the optimization of sales performance and customer relationships
• Resolving escalated service requests efficiently

ASSUMPTION: This role focuses heavily on customer relations and operational efficiency, which is critical for a start-up aiming to break into new markets and expand its presence.

📋 Key Responsibilities

✅ Guarantee excellent customer relations and performance

✅ Monitor sales performance and optimize based on volume, revenues, and contracts

✅ Constantly communicate with accounts to identify sales opportunities

✅ Facilitate contracts between travel partners and hotels

✅ Resolve escalated customer service requests effectively

ASSUMPTION: Responsibilities are indicative of the organization's focus on customer-centric growth and demand for cross-departmental collaboration.

🎯 Required Qualifications

Education: Not specified

Experience: At least 2 years in the travel or travel-tech industry, especially in hotel online distribution or revenue management.

Required Skills:

• Strong organizational skills
• High proficiency in Google Suite and MS Excel
• Excellent English language skills
• Analytical thinking and excellent communication skills

Preferred Skills:

• Knowledge of additional major languages
• Familiarity with CRM systems like Zoho or Salesforce
• Experience with Postman and log analysis

ASSUMPTION: Skills are structured to emphasize both technical proficiency and interpersonal capabilities, vital for successful account management.

💰 Compensation & Benefits

Salary Range: Not specified; likely competitive for the industry and locality.

Benefits:

• Remote work flexibility
• Potential performance bonuses
• Professional development opportunities

Working Hours: 40 hours per week

ASSUMPTION: Benefits align with the start-up culture, emphasizing agility and career growth opportunities.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality, focusing on digital transformation

Company Size: 51-200 employees, suggesting a close-knit and dynamic work environment

Founded: 2019 in Tel Aviv

Company Description:

• Pioneers in connecting hotels directly with travel companies
• Focus on real-time data and eliminating traditional barriers
• Enables hotels to maintain control over their distribution channels

Company Specialties:

• Travel and hospitality innovation
• Direct booking technology
• Streamlined hotel distribution

Company Website: http://www.hyperguest.com

ASSUMPTION: The company’s relatively small size and innovative approach suggest significant opportunities for employees to influence processes and witness the direct impact of their efforts.

📊 Role Analysis

Career Level: Suitable for individuals early in their career with a potential for advancement

Reporting Structure: Likely reports to a senior manager within the account department

Work Arrangement: Fully remote, offering flexibility

Growth Opportunities:

• Career advancement in account management
• Skill enhancement through cross-departmental exposure
• Opportunities to innovate and expand market presence

ASSUMPTION: Initial roles may expand as the organization grows, providing upward mobility for motivated individuals.

🌍 Location & Work Environment

Office Type: Remote

Office Location(s): Though remote, company is based in Tel Aviv

Geographic Context:

• Access to a rich tech ecosystem in Israel
• Opportunities to collaborate with international and diverse teams
• Integration into a globally expanding market

Work Schedule: Standard 40-hour work week with potential flexibility

ASSUMPTION: Despite remote work, engagement with the core team in Tel Aviv may present collaborative and cultural enrichment opportunities.

💼 Interview & Application Insights

Typical Process:

• Initial HR screening
• Technical interview focused on role-related tasks
• Final interview with senior management

Key Assessment Areas:

• Problem-solving capacity
• Communication effectiveness
• Technical skills relevant to customer relations

Application Tips:

• Emphasize experience in travel-tech industries
• Highlight relevant soft skills and technical competencies
• Showcase any knowledge of CRM systems or analytical tools

ATS Keywords: Sales Support, Marketing Concepts, Google Suite, Analytical Thinking, Communication Skills

ASSUMPTION: The process is designed to identify candidates adept at balancing technical skills with customer-focused strategies.

🛠️ Tools & Technologies

• Google Suite (Gmail, Google Drive, Google Docs, Slides)
• MS Excel
• CRM Systems (Zoho/Salesforce)
• Postman (for API testing if required)

ASSUMPTION: The use of diverse digital tools emphasizes a tech-savvy environment prioritizing efficiency and data-driven decisions.

👔 Cultural Fit Considerations

Company Values:

• Innovation in travel and hospitality
• Customer-first approach
• Emphasis on sustainable growth and partnerships

Work Style:

• Highly collaborative and communicative
• Driven by results and targets
• Flexible and adaptive to new technologies

Self-Assessment Questions:

• Am I comfortable working in a start-up environment?
• Can I effectively manage multiple projects simultaneously?
• Do I enjoy using technology to solve customer problems?

ASSUMPTION: Employees with a proactive problem-solving mindset will thrive in this role, aligning with the company's innovative ethos.

⚠️ Potential Challenges

• Navigation of a rapidly changing tech environment
• Maintaining strong customer relations amidst diverse demands
• Balancing remote work dynamics with team integration
• Adapting to new tools and processes quickly

ASSUMPTION: Candidates must be prepared for the fast-paced and dynamic nature of a tech-driven start-up, dealing with regular innovation in processes and technology.

📈 Similar Roles Comparison

• Higher emphasis on digital tools compared to traditional account management
• Broader industry interaction due to hospitality and travel network
• Potential for significant creative influence within the company

ASSUMPTION: The specific focus on travel-tech gives this role a distinct advantage in influencing industry-specific innovations and trends.

📝 Sample Projects

• Developing a new client onboarding process
• Creating a customer feedback loop for product improvements
• Leading a cross-departmental initiative to optimize client satisfaction metrics

ASSUMPTION: Projects are likely structured around strategic goals to enhance customer interaction and process efficiency.

❓ Key Questions to Ask During Interview

• What are the primary goals for this role within the next 6 months?
• How does HyperGuest support the professional development of its employees?
• Can you describe the team culture and what makes it unique?
• What are the current challenges faced by the account management team?
• How does the company prioritize and measure customer satisfaction?

ASSUMPTION: Questions focusing on growth, support, and customer-centric strategies will demonstrate your aligned interest with the company's values.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Include a cover letter detailing your relevant experience
• Prepare to discuss examples of past success in a similar role
• Research HyperGuest thoroughly to tailor your interview responses
• Follow up politely after interviews to express continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.