Account Manager

📌 Core Information

🔹 Job Title: Account Manager

🔹 Company: JON-DON LLC

🔹 Location: Anaheim, California, United States

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Being the primary contact for customers and managing service issues
• Collaborating with team members to maintain long-term customer relationships
• Providing product and technical advice
• Taking ownership of customer satisfaction and ensuring effective communication

ASSUMPTION: The Account Manager role is crucial for ensuring customer relationships and satisfaction, which aligns with Jon-Don's emphasis on strong customer service since 1978.

📋 Key Responsibilities

✅ Meet and exceed sales quotas

✅ Recommend new product offerings

✅ Provide product and technical advice

✅ Learn new products and industry trends

✅ Assist with product orders and initiate repair processes

✅ Ensure customer satisfaction both in person and over the phone

✅ Develop strong relationships with customers

✅ Address customer concerns or questions in the showroom

✅ Work collaboratively with other departments

✅ Assist with store appearance and merchandise as needed

✅ Conduct weekly outbound calls to reengage customers

ASSUMPTION: Responsibilities emphasize proactive customer engagement and product knowledge, which supports Jon-Don's service-driven business model.

🎯 Required Qualifications

Education: High School diploma or equivalent

Experience: Previous experience preferred, but not required

Required Skills:

• Self-motivation and initiative
• Strong communication and interpersonal skills
• Dependability and accountability

Preferred Skills:

• Experience in sales or customer service roles
• Familiarity with using tablets and PCs

ASSUMPTION: Preferred skills are not mandatory, indicating a supportive training environment for new hires.

💰 Compensation & Benefits

Salary Range: Not specified – potential candidates should discuss salary expectations during the interview process.

Benefits:

• Medical, Dental, and Vision insurance
• 401k Program with company match
• Paid Time Off and Holiday benefits

Working Hours: 40 hours per week; typical schedule expected

ASSUMPTION: Compensation details showcase a comprehensive benefits package that's typical for industry standards.

📌 Applicant Insights

🔍 Company Context

Industry: Construction industry with a focus on restoration and cleaning solutions

Company Size: 435 employees, indicative of a mid-sized company with opportunities for personal impact and growth

Founded: 1978, with a robust history in providing reliable service and solutions

Company Description:

• Specializes in janitorial and disaster recovery supplies
• Offers educational products and training seminars
• Committed to providing reliable, on-time solutions for challenging job needs

Company Specialties:

• Restoration/Disaster Recovery Supplies
• Carpet Cleaning Equipment and Products
• Concrete Surface Prep and Polishing

Company Website: http://www.jondon.com/

ASSUMPTION: The company's long-standing operation suggests a stable and reliable work environment with a focus on customer service excellence.

📊 Role Analysis

Career Level: Entry to Mid-level, ideal for individuals looking to enhance their sales and customer service skills

Reporting Structure: Likely reports to a Sales Manager or Divisional Lead

Work Arrangement: On-site role, facilitating direct customer interactions

Growth Opportunities:

• Potential for advancement to senior sales roles
• Skill development through industry trend training
• Opportunities for cross-department collaboration

ASSUMPTION: The role offers meaningful career progression and skill enhancement in a supportive, team-oriented environment.

🌍 Location & Work Environment

Office Type: Retail showroom setting ideal for direct customer interaction

Office Location(s): Anaheim, California – strategic location in a national network

Geographic Context:

• Anaheim is a hub for tourism and industry, providing ample opportunities for business growth
• Access to diverse industries and customer bases
• Vibrant local economy and community

Work Schedule: Full-time, typically 9 a.m. to 5 p.m., Monday to Friday

ASSUMPTION: Location suggests a dynamic environment with potential for high customer engagement and diverse interactions.

💼 Interview & Application Insights

Typical Process:

• Initial application submission
• Phone screening with HR
• In-person interview with team manager

Key Assessment Areas:

• Customer service experience
• Problem-solving capability
• Communication and interpersonal skills

Application Tips:

• Highlight any prior sales or customer service experience
• Emphasize initiative and problem-solving skills
• Showcase comfort with technology

ATS Keywords: Customer Service, Sales, Communication, Teamwork, Problem-Solving

ASSUMPTION: The application process is straightforward, focusing on interpersonal skills and technical proficiency.

🛠️ Tools & Technologies

• POS Systems
• Customer Relationship Management Software
• Basic Office Software (Microsoft Office, etc.)

ASSUMPTION: Familiarity with basic office and sales-related software is assumed, facilitating the smooth performance of duties.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer service excellence
• Integrity and reliability in business practices
• Continuous improvement and learning

Work Style:

• Proactive and initiative-driven
• Collaborative teamwork
• Customer-focused with a service-oriented mindset

Self-Assessment Questions:

• Do I thrive in a customer-focused environment?
• Am I comfortable working in a dynamic, fast-paced setting?
• Do I value teamwork and open communication?

ASSUMPTION: The cultural fit emphasizes a strong customer service orientation and a collaborative work approach.

⚠️ Potential Challenges

• Adapting to changing product lines and industry trends
• Meet sales quotas in a competitive industry
• Balancing multiple customer interactions and priorities
• Physical demands of standing and moving throughout shifts

ASSUMPTION: The role requires flexibility and resilience in handling customer demands and industry changes.

📈 Similar Roles Comparison

• Other account management roles typically require specific industry experience, while this role offers flexibility in prior experience
• Roles in larger corporations might have more rigid structures, while Jon-Don provides a mid-sized, dynamic environment
• Industry focus at Jon-Don includes a broad range of product knowledge across cleaning, restoration, and maintenance

ASSUMPTION: This position offers diverse learning opportunities, unlike more specialized roles in other companies.

📝 Sample Projects

• Initiating customer engagement campaigns for new products
• Developing best practice guides for product usage
• Assisting in showroom merchandising and display setup

ASSUMPTION: Sample projects likely emphasize enhancing customer interaction and product knowledge.

❓ Key Questions to Ask During Interview

• What defines success in this role?
• How does this position support the company’s long-term goals?
• What training opportunities are available for new team members?
• How are job performances typically evaluated?
• What is the company’s approach to career advancement?

ASSUMPTION: These questions are designed to provide insight into the role’s impact and growth potential.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume emphasizing customer service and sales skills
• Expect a phone screening to discuss qualifications and experience
• Be ready for in-person interviews focusing on problem-solving and teamwork
• Follow up post-interview with a thank-you email

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.