🔹 Job Title: Account Manager
🔹 Company: Freeman Landscape, Inc.
🔹 Location: Wilmington, North Carolina, United States
🔹 Job Type: On-site
🔹 Category: 💼 Account Management
🔹 Date Posted: March 31, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: The role requires both leadership and operational knowledge, blending client relationship management with logistical oversight to enhance service delivery.
✅ Serve as the primary point of contact for an assigned portfolio of maintenance accounts, ensuring client satisfaction and retention.
✅ Conduct regular site visits and communicate with clients to address concerns, provide updates, and propose enhancements or additional services.
✅ Build strong relationships with clients to identify opportunities for upselling and account growth.
✅ Complete all new and prospective client tasks in Aspire, including any notes and follow-ups for estimates and future projects.
✅ Collaborate with the Maintenance Director to establish goals and ensure alignment with company objectives.
✅ Work closely with operations managers and maintenance supervisors to ensure services are executed to client specifications and company standards.
✅ Monitor the progress and quality of work across accounts, addressing any issues or inefficiencies.
✅ Develop and oversee maintenance schedules for assigned accounts, ensuring timely completion of services.
✅ Prepare and manage budgets for accounts, tracking costs, and ensuring profitability.
✅ Coordinate the allocation of resources, including labor, equipment, and materials, to meet account needs effectively.
✅ Conduct site inspections to ensure landscapes meet client expectations and company quality standards.
✅ Identify and recommend improvements to enhance the aesthetic and health of client properties.
✅ Maintain accurate records of account activity in Aspire, including client interactions, schedules, and sales pipelines.
✅ Provide regular reports to the Maintenance Director on account performance, client satisfaction, and revenue generation.
✅ Ensure compliance with safety regulations and promote a safe working environment.
ASSUMPTION: Responsibilities intertwine operational management with client-facing duties, necessitating strong multitasking abilities.
Education: Bachelor’s degree in Horticulture, Landscape Management, related field, or equivalent experience preferred.
Experience: 5+ years in landscaping, account management, or a related field, focusing on client relationships and team coordination.
Required Skills:
Preferred Skills:
ASSUMPTION: Some preference for candidates with horticultural or landscaping background due to the nature of the role.
Salary Range: Not specified
Benefits:
Working Hours: Standard 40-hour workweek, occasional weekends as needed
ASSUMPTION: Compensation likely competitive within the industry; specifics are details candidates might negotiate during the interview.
Industry: Landscape and Irrigation Services, providing comprehensive care for both commercial and residential clients
Company Size: 51-200 employees, allowing for a tight-knit community with ample opportunity for individual impact
Founded: 1992, offering over two decades of specialized service
Company Description:
Company Specialties:
Company Website: http://www.freemanlandscape.com
ASSUMPTION: As a member of several professional organizations, the company values networking and staying current with industry standards.
Career Level: Mid to senior level with significant responsibility in account management and client relations
Reporting Structure: Reports to the Maintenance Director, with collaboration across operational teams
Work Arrangement: Primarily on-site, which aligns with the hands-on nature of the landscape industry
Growth Opportunities:
ASSUMPTION: The role is ideal for a candidate looking to leverage both relationship management and operational skills in a growing company.
Office Type: On-site with a combination of office and fieldwork
Office Location(s): 4333 Gordon Rd, Wilmington, NC 28405, US
Geographic Context:
Work Schedule: Typical day shift with some flexibility needed for client meetings and site visits
ASSUMPTION: The scenic and diverse location could appeal to those who appreciate both natural landscapes and urban conveniences.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Client Relationship Management, Operational Management, Aspire Software, Landscaping, Maintenance Techniques
ASSUMPTION: The interview process may focus on both technical competencies and cultural alignment with the company's values and mission.
ASSUMPTION: Familiarity with industry-specific software and tools may be beneficial for expediting onboarding and acclimation.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: A candidate who thrives in a fast-paced, client-centered environment will likely excel in this role.
ASSUMPTION: Candidates should be flexible and resilient, with strong problem-solving skills to manage potential challenges effectively.
ASSUMPTION: The combination of direct client management and operational accountability offers candidates a comprehensive professional experience.
ASSUMPTION: Projects may involve collaboration with various company divisions, providing opportunities for broad impact and visibility.
ASSUMPTION: Questions should help evaluate the role's potential for growth and alignment with personal career goals.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.