Account Manager Flex

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📌 Core Information

🔹 Job Title: Account Manager Flex

🔹 Company: Ryder Supply Chain Solutions

🔹 Location: United States

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: Tue Apr 01 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Managing customer satisfaction for assigned clients.
• Developing and maintaining relationships between internal operations and clients.
• Implementing creative methods to enhance customer service and drive out costs.
• Leading and motivating teams within your control.

ASSUMPTION: The job overview implies strict goal-orientation towards customer satisfaction and operational efficiency improvements, based on typical industry practices for roles like this.

📋 Key Responsibilities

✅ Proactively and regularly communicate with customers.

✅ Provide regular reporting and presentations with key performance indicators.

✅ Engage in capacity forecast planning and execution with the customer.

✅ Lead implementation efforts for new business and client onboarding.

✅ Support payroll, billing activities, and maintain accurate invoicing.

✅ Develop and maintain account-specific SOPs for regional playbooks.

ASSUMPTION: These responsibilities cover both strategic and operational aspects of account management, typical for medium to large-scale logistics operations.

🎯 Required Qualifications

Education: Bachelor's degree in Finance, Business Administration/Management/Communication or Transportation/Logistics

Experience: 3+ years in Finance, Transportation/Logistics, or Account Management preferred.

Required Skills:

• Proficiency in MS Office (Word, Excel, PowerPoint, Access)
• Strong leadership and communication skills
• Problem-solving and analytical skills

Preferred Skills:

• Experience in Dedicated Transportation
• Bilingual in English and French for Quebec locations only

ASSUMPTION: The qualifications suggest a preference for candidates with strong logistical expertise and people management skills, relevant to the logistics industry.

💰 Compensation & Benefits

Salary Range: $80,000 - $85,000 annually, potential for bonuses, commission, and long-term incentives

Benefits:

• Comprehensive health and welfare benefits
• 401(K) Savings Plan with company match
• 12 weeks paid maternity leave

Working Hours: 40 hours per week

ASSUMPTION: The compensation and benefits package is designed to attract experienced professionals in logistics and supply chain management.

📌 Applicant Insights

🔍 Company Context

Industry: Transportation, Logistics, Supply Chain, and Storage

Company Size: 10,001+ employees, providing significant resources and opportunities for career growth.

Founded: Not Specified

Company Description:

• FORTUNE 500® company in fleet management and supply chain solutions
• Recognized for environmental and safety practices
• Supports national and local disaster preparedness through the American Red Cross

Company Specialties:

• Supply Chain Management
• Transportation Logistics
• Carrier Management

Company Website: http://www.ryder.com

ASSUMPTION: Ryder's reputation and large scale imply a structured environment with global influence and diverse opportunities.

📊 Role Analysis

Career Level: Mid to Senior level management

Reporting Structure: Likely reports to senior management within a department focused on logistics

Work Arrangement: Primarily on-site with potential local travel involved

Growth Opportunities:

• Advancement within account management or operational leadership roles
• Opportunities to work with top-tier clients
• Professional development through training programs

ASSUMPTION: Growth opportunities are robust given the company's size and market position.

🌍 Location & Work Environment

Office Type: Corporate office setting

Office Location(s): United States, with key locations in Miami, FL, Fort Worth, TX, Novi, MI, Alpharetta, GA

Geographic Context:

• Located in major business hubs
• Potential exposure to diverse logistics operations across different sectors
• Opportunities for networking with industry professionals

Work Schedule: Standard business hours, Monday through Friday

ASSUMPTION: Office location in major cities implies potential for professional networking and industry exposure.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person or video interview with management
• Offer negotiation and acceptance

Key Assessment Areas:

• Leadership capabilities
• Problem-solving skills
• Ability to manage customer relationships

Application Tips:

• Highlight relevant logistics or account management experience
• Showcase leadership and team management skills
• Illustrate problem-solving instances in past roles

ATS Keywords: Account Management, Logistics, Transportation, Customer Service, Team Leadership

ASSUMPTION: The application process is competitive, reflecting the company's status in the logistics industry.

🛠️ Tools & Technologies

• MS Office Suite (Word, Excel, PowerPoint, Access)
• Logistics and supply chain management software platforms
• Customer relationship management (CRM) tools

ASSUMPTION: Candidates with strong technical skills in logistics management systems will have an advantage.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation in operational efficiency
• Adherence to safety standards

Work Style:

• Collaborative team-oriented environment
• Focused on strategic and operational outcomes
• Dynamic and fast-paced work nature

Self-Assessment Questions:

• Can I thrive in a high-pressure logistics environment?
• Am I able to lead and manage diverse teams effectively?
• Do I have strong problem-solving and analytical skills?

ASSUMPTION: Success in this role requires alignment with company values and an adaptable work style.

⚠️ Potential Challenges

• Managing dynamic and changing customer expectations
• Ensuring accurate and timely communication across departments
• Balancing leadership duties with operational responsibilities
• Meeting key performance indicators in a competitive market

ASSUMPTION: Challenges stem from operational scale and need for constant process optimization.

📈 Similar Roles Comparison

• Other logistics account manager roles may offer fewer benefits
• This position offers extensive resources due to company size
• Greater emphasis on leadership and client relationship management here

ASSUMPTION: Comparison based on key responsibilities and benefits listed in the role description.

📝 Sample Projects

• Leading a new client onboarding project with integrated logistics software
• Developing seasonal capacity forecasts with clients
• Optimizing logistics processes to reduce cost and increase efficiency

ASSUMPTION: These projects likely involve collaboration with cross-departmental teams to achieve operational goals.

❓ Key Questions to Ask During Interview

• What are the immediate challenges for this account management role?
• How does the company measure success in managing client accounts?
• What growth opportunities exist for this role?
• How does Ryder ensure continuous professional development for account managers?
• Can you describe a typical day in this role?

ASSUMPTION: These questions aim to clarify role expectations and growth prospects to better assess fit for the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for an initial screening interview
• Have examples ready to demonstrate leadership and account management success
• Research Ryder's industry practices and prepare questions
• Confirm application and interview details through an official Ryder email address

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

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