Account Manager II - Client Billing Operations

📌 Core Information

🔹 Job Title: Account Manager II - Client Billing Operations

🔹 Company: Chase - Candidate Experience Page

🔹 Location: Manila, Manila, Philippines

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: Tue Mar 25 2025

🔹 Experience Level: 10+ years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Ensuring accurate creation of product offerings for clients
• Establishing and reviewing operational controls daily
• Providing necessary data to senior management and clients
• Ensuring complete and timely reporting to clients and internal departments

ASSUMPTION: The role involves significant interaction with other teams, such as Client Services and Billing Architecture, to ensure harmonized fee implementation.

📋 Key Responsibilities

✅ Analyze requests for new price points and apply them in the Billing platform accurately and timely

✅ Coordinate with Product, Pricing, and Billing Architecture team for accurate invoice fee structures

✅ Develop and execute strategies to build scalable operations to enhance client experience

✅ Remain accountable for local operations performance and project outcomes

✅ Establish governance, leadership, and manage resources like technology and compliance

✅ Develop performance metrics to ensure quality and efficiency

✅ Lead talent management and professional development initiatives

ASSUMPTION: The account manager will also oversee the resolution of escalated exceptions and facilitate effective stakeholder communication.

🎯 Required Qualifications

Education: Not specified

Experience: Minimum of 10 years in operations management, with emphasis on Corporate & Investment Banking services

Required Skills:

• Operations Management
• Product Knowledge
• Project Management
• Analytic Problem Solving
• Communication Skills

Preferred Skills:

• Experience in Fund Services Operations
• Background in Intelligent Automation Tools

ASSUMPTION: A degree in finance, business management, or a related field is likely beneficial but not explicitly required.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Health insurance
• Retirement savings plan
• Professional development opportunities

Working Hours: 40 hours per week

ASSUMPTION: Competitive benefits package typical for the industry, with potential for stock options or bonuses for high performers.

📌 Applicant Insights

🔍 Company Context

Industry: Financial services with a focus on banking operations

Company Size: Large multinational corporation, likely with over 10,000 employees

Founded: Not specified

Company Description:

• Diverse financial services
• Global reach with operations in multiple countries
• Strong emphasis on innovation and technology

Company Specialties:

• Investment Banking
• Corporate Banking
• Client Services

Company Website: https://jpmc.fa.oraclecloud.com:443/hcmUI/CandidateExperience/

ASSUMPTION: As a leading financial institution, Chase offers robust development programs and diverse career paths.

📊 Role Analysis

Career Level: Mid to senior-level position requiring extensive experience

Reporting Structure: Likely reports to senior management or department heads

Work Arrangement: On-site

Growth Opportunities:

• Potential for career advancement to senior management positions
• Opportunities to lead cross-functional projects
• Access to extensive internal training and development resources

ASSUMPTION: The role offers a platform for enhancing leadership skills and operational expertise.

🌍 Location & Work Environment

Office Type: Modern corporate office with collaborative workspaces

Office Location(s): Based in Manila, serving local and potentially regional clients

Geographic Context:

• Located in a major business district in Manila
• Well-connected to public transportation networks
• Surrounding amenities including dining and retail options

Work Schedule: Standard full-time position with 40 hours per week, mainly daytime hours

ASSUMPTION: The work environment is likely fast-paced and results-driven, typical of financial services firms.

💼 Interview & Application Insights

Typical Process:

• Initial online application
• First round phone interview
• On-site interviews with department leaders

Key Assessment Areas:

• Analytical and problem-solving skills
• Leadership and team management abilities
• Industry-specific knowledge and strategic thinking

Application Tips:

• Highlight experience in banking operations and team leadership
• Prepare for situational and behavioral interview questions
• Research Chase's latest ventures and strategic initiatives

ATS Keywords: Operations management, client billing, process efficiencies, corporate banking

ASSUMPTION: Applicants should align their experience with key job responsibilities and demonstrate strategic impact in past roles.

🛠️ Tools & Technologies

• Billing platforms
• Data analytics software
• Client relationship management (CRM) tools

ASSUMPTION: Proficiency in financial software and data analytics tools is crucial for efficient performance in this role.

👔 Cultural Fit Considerations

Company Values:

• Integrity and accountability
• Commitment to client service excellence
• Encouraging innovation

Work Style:

• Collaborative and team-oriented
• Focused on continuous improvement
• Results-driven with emphasis on quality

Self-Assessment Questions:

• How do you prioritize and manage competing demands?
• Can you provide an example of implementing operational improvements?
• What strategies do you use to lead high-performing teams?

ASSUMPTION: Success in this role requires a balance of strong interpersonal skills and technical acumen.

⚠️ Potential Challenges

• Managing complex migrations with significant technology components
• Ensuring compliance and regulatory adherence in dynamic environments
• Balancing stakeholder expectations and operational capabilities
• Adapting to evolving market demands and client needs

ASSUMPTION: Candidates should be prepared to navigate high-pressure scenarios and lead dynamic projects.

📈 Similar Roles Comparison

• Account Manager positions often require similar technical competencies but differ in client and project scope.
• Other roles may focus more on client services or operational oversight without the billing component.
• Generally located in major financial centers, offering exposure to extensive industry networks.

ASSUMPTION: The position is comparable to others in the sector but with a distinct emphasis on billing operations.

📝 Sample Projects

• Implementing new billing software across multiple regions
• Coordinating a client billing accuracy improvement initiative
• Leading a cross-departmental project on fee structure standardization

ASSUMPTION: Projects likely focus on enhancing operational efficiencies and client satisfaction metrics.

❓ Key Questions to Ask During Interview

• What are the primary challenges currently facing the billing operations team?
• How does the company measure the success of this role?
• What opportunities are available for professional development?
• How does this role fit into the broader organizational strategy?
• What is the team's typical approach to process improvement initiatives?

ASSUMPTION: These questions address clarification of role expectations and opportunities for influence within the organization.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a tailored resume highlighting relevant experience
• Use the ATS keywords mentioned above
• Complete any online assessments if required
• Prepare for potential interview rounds, focusing on role responsibilities and requirements

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

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