Account Manager - Residential

📌 Core Information

🔹 Job Title: Account Manager - Residential

🔹 Company: Lowe's

🔹 Location: Fort Worth, Texas, United States

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: March 28, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Developing, managing, and growing a portfolio of customers
• Achieving sales goals and delivering outstanding customer service
• Overseeing and executing strategic sales plans
• Collaborating with cross-functional teams for customer satisfaction

ASSUMPTION: The role requires strong strategic planning and sales skills, with an emphasis on local market engagement and customer relationship management, assuming a dynamic and competitive business environment.

📋 Key Responsibilities

✅ Build and maintain relationships with various stakeholders in the industry.

✅ Generate new business opportunities with on-site staff and decision-makers.

✅ Plan, schedule, and conduct regular meetings with customers.

✅ Keep customer activity records updated using CRM tools.

✅ Leverage company tools and data for sales strategy development.

✅ Participate in training, meetings, and trade shows.

✅ Analyze competitive landscapes and share insights internally.

✅ Employ consultative selling strategies to meet customer needs.

ASSUMPTION: Responsibilities imply a proactive approach to both customer engagement and internal communication, underpinned by data-driven decision making.

🎯 Required Qualifications

Education: High School diploma or GED required

Experience: Minimum of 2 years in MRO or B2B sales

Required Skills:

• Account Management
• Customer Service and Relationship Building
• Consultative Selling

Preferred Skills:

• Bachelor's Degree
• 2 years’ Outside Sales Experience within MRO or B2B sales

ASSUMPTION: A Bachelor's degree and outside sales experience are desirable for advanced professional development in this role.

💰 Compensation & Benefits

Salary Range: Not specified, typically competitive for the industry.

Benefits:

• Health insurance
• 401(k) plan
• Employee discounts

Working Hours: 40 hours per week, with flexibility expected for meeting customer needs.

ASSUMPTION: Benefits align with a large retailer's offerings, such as comprehensive health coverage and employee discounts.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, specializing in home improvement

Company Size: 10,001+ employees, indicating extensive resources and potential for internal career growth

Founded: 1921, a long-standing history in the retail market

Company Description:

• Serves approximately 20 million customers weekly in the U.S.
• Operates over 2,200 stores
• Dedicated to community service and skilled trade development

Company Specialties:

• Home Improvement
• Retail
• Home and Garden

Company Website: https://talent.lowes.com

ASSUMPTION: Given Lowe's size and market position, it likely offers structured career progression and a supportive work environment.

📊 Role Analysis

Career Level: Entry to Mid-Level, suitable for experienced professionals looking to expand their sales expertise.

Reporting Structure: Likely reports to a Sales Director or Manager and collaborates with several departments.

Work Arrangement: Predominantly on-site with potential travel within assigned territory.

Growth Opportunities:

• Advancement in sales management
• Cross-functional leadership roles
• Enhanced negotiation and strategic planning skills

ASSUMPTION: The position encourages growth into higher management positions due to its focus on diverse markets and strategic goals.

🌍 Location & Work Environment

Office Type: On-site office with field travel

Office Location(s): Various sites across Fort Worth, Texas

Geographic Context:

• Located in a major city with a strong economy
• Access to diverse customer bases and industries
• Opportunities for networking and professional development

Work Schedule: Standard business hours with potential adjustments based on client needs.

ASSUMPTION: The Fort Worth location offers a mix of urban and suburban communities, ideal for both professional and personal life balance.

💼 Interview & Application Insights

Typical Process:

• Initial online application
• Phone screening with HR
• In-person or virtual interview

Key Assessment Areas:

• Sales acumen
• Communication skills
• Problem-solving ability

Application Tips:

• Customize your resume to highlight relevant sales experience
• Prepare examples of successful sales strategies
• Research Lowe's and its market position

ATS Keywords: Account Management, Sales Goals, Customer Service, Relationship Building, Business Development

ASSUMPTION: Interviews emphasize practical sales experience and potential to adapt to a fast-paced retail environment.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) software
• Data analysis tools
• Reporting dashboards

ASSUMPTION: Proficiency in CRM tools and data analytics is critical for success in this role, given the emphasis on customer management and sales strategy formulation.

👔 Cultural Fit Considerations

Company Values:

• Customer focus
• Integrity and ethical behavior
• Commitment to community

Work Style:

• Collaborative team environment
• Results-driven mindset
• Proactive and self-motivated work approach

Self-Assessment Questions:

• How do you handle challenging customer relationships?
• Can you provide an example of a successful sales strategy you implemented?
• How do you prioritize tasks when managing multiple customer accounts?

ASSUMPTION: Lowe's values align with creating a supportive and innovative workplace, favoring candidates who are goal-oriented and community-focused.

⚠️ Potential Challenges

• Meeting diverse customer needs across various locations
• Adapting to changes in the retail market and customer preferences
• Maintaining a competitive edge in a saturated market
• Balancing administrative tasks with field work

ASSUMPTION: Challenges stem from the dynamic nature of retail and account management, requiring resilience and adaptability.

📈 Similar Roles Comparison

• Higher emphasis on local market knowledge compared to regional roles
• Greater customer interaction than corporate account positions
• More focus on immediate sales results than strategic planning roles

ASSUMPTION: Skills developed in this role transfer well to other sales and management positions with an increased strategic or broader regional focus.

📝 Sample Projects

• Project to increase customer penetration in a new market segment
• Collaboration on a cross-functional task force to enhance customer satisfaction
• Development of a local promotional campaign for new product lines

ASSUMPTION: Example projects typically reflect real-world applications of sales strategy and customer engagement in a retail context.

❓ Key Questions to Ask During Interview

• What are the main challenges facing the sales team currently?
• How does Lowe's support account managers in achieving their targets?
• What are the expectations for the first 90 days in this role?
• Can you describe the company culture and team dynamics?
• What opportunities for professional development does Lowe's offer?

ASSUMPTION: Interview questions should focus on understanding the role’s challenges, support systems, and growth opportunities within Lowe's.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a customized resume highlighting relevant experience
• Ensure contact information is up-to-date for potential follow-ups
• Research Lowe's industry impact and market strategies
• Prepare for potential interviews by reviewing common industry questions

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.