Account Manager SCR

📌 Core Information

🔹 Job Title: Account Manager SCR

🔹 Company: Ixom

🔹 Location: Mount Maunganui, Bay of Plenty, New Zealand

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Management and expansion of client accounts within the Industrial Adblue sales team.
• Engagement in both business development and commercial activities.
• Ensuring customer satisfaction and maintaining the 'partner of choice' reputation.
• Autonomous work, including time spent traveling to meet clients directly.

ASSUMPTION: The job requires a dynamic individual who can independently foster customer relationships while supporting the strategic sales goals across diverse industries.

📋 Key Responsibilities

✅ Provide responsive account management and exceptional customer service.

✅ Generate leads through customer interactions such as visits, calls, and written communication.

✅ Capture market intelligence and competitor data to aid pricing and product strategies.

✅ Manage customer data using IXOM’s CRM system.

✅ Produce internal reports and customer-oriented presentations.

✅ Collaborate with Supply Chain to monitor delivery performance and address issues.

ASSUMPTION: The responsibilities are diverse, requiring multi-tasking abilities and a proactive approach to customer relationship management.

🎯 Required Qualifications

Education: Not specified, experience may substitute formal education.

Experience: Prior sales experience, particularly in fuel, industrial chemicals, transport, or automotive sectors.

Required Skills:

• Account Management
• Customer Service
• Business Development

Preferred Skills:

• Technical expertise related to industrial chemicals.
• Commercial acumen

ASSUMPTION: Candidates with a mix of technical knowledge and commercial skills, along with proven sales expertise, are ideal for this role.

💰 Compensation & Benefits

Salary Range: Not specified, competitive industry standards expected.

Benefits:

• Employee Assistance Program
• Recognition program
• Health and wellness benefits
• Educational assistance and learning resources

Working Hours: 40 hours a week, with flexible arrangements where applicable.

ASSUMPTION: Compensation includes comprehensive benefits and professional growth opportunities, supporting work-life balance and career development.

📌 Applicant Insights

🔍 Company Context

Industry: Chemical Manufacturing, crucial for diverse sectors like agriculture and water treatment.

Company Size: Over 1,300 globally; mid-sized in chemical industry terms, offering global reach but with a personal touch.

Founded: Over 100 years of heritage.

Company Description:

• Global operations across four continents.
• Commitment to safety, innovation, and quality.
• Impactful presence in daily life through essential products and services.

Company Specialties:

• Dairy and agriculture chemicals
• Water treatment solutions
• Industrial product expertise

Company Website: http://www.ixom.com

ASSUMPTION: Ixom's market impact and innovation make it a stable choice for career growth within chemical manufacturing.

📊 Role Analysis

Career Level: Mid-level with substantial potential for growth through internal opportunities.

Reporting Structure: Reports potentially to regional sales director or industrial team lead.

Work Arrangement: Primarily on-site with travel involved.

Growth Opportunities:

• Internal promotions and secondment options.
• Skill development through learning resources.
• Cross-functional teamwork and leadership exposure.

ASSUMPTION: The role is designed for professionals seeking to enhance their sales career in a global company.

🌍 Location & Work Environment

Office Type: Dedicated office with on-road client interaction opportunities.

Office Location(s): Mount Maunganui, a vibrant coastal area conducive to professional and personal life balance.

Geographic Context:

• Proximity to industrial and agricultural hubs in New Zealand.
• Accessible transport routes supporting business travel.
• Offers a high quality of life with nearby amenities.

Work Schedule: Standard work hours with flexibility for client meetings and travel.

ASSUMPTION: The geographic area supports professional growth with a lifestyle suitable for balancing work and personal commitments.

💼 Interview & Application Insights

Typical Process:

• Initial resume screening
• Phone or video interview
• In-person or panel interview
• Background and reference checks
• Final offer negotiation

Key Assessment Areas:

• Customer relationship skills
• Commercial and technical understanding
• Adaptability to industry trends

Application Tips:

• Highlight relevant sales experience and results.
• Demonstrate understanding of chemical industry trends.
• Show proactive communication and problem-solving abilities.

ATS Keywords: Account Management, Sales Growth, Business Development

ASSUMPTION: Emphasize sales achievements and industry knowledge to stand out during the selection process.

🛠️ Tools & Technologies

• IXOM’s CRM system
• Market analysis tools
• Communication platforms for client interaction

ASSUMPTION: Proficiency in CRM tools and client communication platforms is assumed for successful account management.

👔 Cultural Fit Considerations

Company Values:

• Safety and innovation
• Commitment to quality
• Customer partnership focus

Work Style:

• Flexible and autonomous
• Proactive and customer-centric
• Team-oriented with individual accountability

Self-Assessment Questions:

• Am I capable of independently managing customer relationships?
• Can I adapt to new industry trends?
• Am I innovative in my sales approach?

ASSUMPTION: Candidates should be ready to embody the company culture of innovation, safety, and quality customer interactions.

⚠️ Potential Challenges

• Adapting to fast-paced industry changes
• Balancing on-site and on-road tasks
• Maintaining competitive edge in diverse markets
• Meeting diverse customer demands and expectations

ASSUMPTION: Candidates must be prepared to address these challenges through strategic thinking and effective relationship management.

📈 Similar Roles Comparison

• More client engagement than typical sales roles
• Broad industrial sector exposure compared to niche sales roles
• Blends technical knowledge with customer management unlike purely technical roles

ASSUMPTION: Role offers a unique blend of technical understanding and customer interaction, differing from standard sales or technical positions.

📝 Sample Projects

• Develop market entry strategies for new products
• Implement customer feedback systems in CRM
• Lead cross-departmental teams for product launches

ASSUMPTION: Projects likely include strategic development, customer engagement improvements, and market expansion initiatives.

❓ Key Questions to Ask During Interview

• What support is available for on-road client meetings?
• How is performance measured and rewarded?
• What career growth opportunities are typical for this role?
• How does the company stay ahead in the chemical industry?
• What is the team structure and how do they collaborate?

ASSUMPTION: Asking questions about support, performance measurement, and team dynamics can reveal important role insights.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a strong resume highlighting sales achievements and industry knowledge.
• Craft a cover letter that speaks to Ixom's values and the role requirements.
• Be ready to discuss your experience with client interactions during interviews.
• Follow up your application with a thank-you note or email after interviews.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

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