Account Manager - ShareGate

📌 Core Information

🔹 Job Title: Account Manager - ShareGate

🔹 Company: Workleap

🔹 Location: Canada

🔹 Job Type: Remote

🔹 Category: 💼 Account Management

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Fully Remote

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Managing customer relationships to ensure contract renewals and expansion.
• Acting as a trusted advisor to businesses using ShareGate.
• Delivering solutions that enhance the value of Microsoft 365 environments.
• Fostering customer engagement and satisfaction globally.

ASSUMPTION: The job involves substantial communication and relationship-building, based on the emphasis on being a trusted advisor and enhancing customer value.

📋 Key Responsibilities

✅ Build strong, consultative relationships with customers across various business sizes.

✅ Actively engage with customers to reinforce ShareGate’s value and meet ongoing needs.

✅ Identify upsell opportunities and work with teams to retain at-risk customers.

✅ Act as the main point of contact for contracts, billing, and guidance.

✅ Manage a pipeline of customer accounts for renewals and expansion opportunities.

✅ Collaborate with internal teams to align efforts and drive customer success.

✅ Stay informed about ShareGate's product updates and market trends.

✅ Utilize CRM tools to track customer engagement and opportunities.

ASSUMPTION: Responsibilities include significant collaboration with technical and support teams to ensure customer success and product adoption.

🎯 Required Qualifications

Education: Not specified

Experience: 2+ years in sales, especially in high-performance settings.

Required Skills:

• Customer relationship management
• Consultative selling
• Communication skills

Preferred Skills:

• Experience in tech sales, especially SaaS
• Proficiency with Salesforce or similar CRM tools

ASSUMPTION: The position likely involves working in dynamic environments due to the fast-paced, high-growth nature mentioned.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Inclusive workspace
• Opportunities for personal development
• Supportive team environment

Working Hours: 40 hours per week, flexible arrangements possible

ASSUMPTION: The work culture likely emphasizes balance and adaptability, aligning with the job's remote nature.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development

Company Size: 201-500 employees (mixes agility of small firms with resource availability typical of medium-sized organizations)

Founded: Not Specified

Company Description:

• Develops software solutions enhancing employee work experiences.
• Offers popular products like Workleap and ShareGate.
• Serves over 20,000 customers worldwide with robust software solutions.

Company Specialties:

• Microsoft Teams and SharePoint migration and management
• Microsoft 365 reporting and security
• Comprehensive IT management solutions

Company Website: https://sharegate.com

ASSUMPTION: The company likely values innovation and customer-centricity, given its specialization in trending technologies like Microsoft 365.

📊 Role Analysis

Career Level: Mid-level professional role with opportunities for growth.

Reporting Structure: Likely reports to a senior account management leader or sales director.

Work Arrangement: 100% remote, enabling flexible work-life balance.

Growth Opportunities:

• Potential for advancement to senior account management roles
• Skill development in cutting-edge Microsoft ecosystem technologies
• Networking opportunities within a global customer base

ASSUMPTION: The role is designed to foster career growth and adaptability in evolving tech landscapes.

🌍 Location & Work Environment

Office Type: Remote work setting

Office Location(s): Company headquarters in Montreal, Quebec

Geographic Context:

• Prime for remote work settings across Canada
• Connection to diverse markets and cultural hubs
• Opportunity to interact with global clients

Work Schedule: Flexibility in working hours to balance personal and professional commitments

ASSUMPTION: The role promotes geographical diversity and inclusiveness, encouraging remote collaboration.

💼 Interview & Application Insights

Typical Process:

• Initial phone screen
• Virtual interview on Microsoft Teams
• Work sample submission
• Final job offer

Key Assessment Areas:

• Sales acumen and consultative selling ability
• Technical knowledge of Microsoft 365
• Strategic relationship management skills

Application Tips:

• Highlight experience with CRM tools like Salesforce
• Demonstrate problem-solving skills in customer scenarios
• Showcase ability to manage diverse account portfolios

ATS Keywords: Microsoft 365, SaaS Sales, Account Management, CRM Tools

ASSUMPTION: Application evaluations likely focus on both technical competencies and interpersonal skills.

🛠️ Tools & Technologies

• Salesforce CRM
• Engagement tools like Outreach and Gong
• Microsoft 365 suite

ASSUMPTION: Expertise in these tools is critical for managing accounts and driving customer engagement effectively.

👔 Cultural Fit Considerations

Company Values:

• Team collaboration
• Customer-first approach
• Innovation and adaptability

Work Style:

• Self-motivated and proactive
• Strong communicator and collaborator
• Creative approach to problem-solving

Self-Assessment Questions:

• Am I comfortable with remote working environments?
• Do I have a customer-first approach?
• Am I adaptable to new technologies and workflows?

ASSUMPTION: Cultural emphasis is on teamwork, innovation, and aligning with customer needs.

⚠️ Potential Challenges

• Adapting quickly to evolving tech updates in Microsoft 365
• Managing diverse global accounts and fulfilling diverse client needs
• Balancing relationship management with sales objectives
• Navigating complex customer service dynamics remotely

ASSUMPTION: The role requires adaptability and keen strategic thinking to overcome these challenges.

📈 Similar Roles Comparison

• Similar to Customer Success Manager roles with emphasis on post-sale engagement
• Requires similar skills as a Technical Account Manager but with broader account management scope
• Entails duties of a Key Account Manager within the SaaS domain, focusing on IT solutions

ASSUMPTION: Comparison roles help contextualize the breadth of skills required in this account management position.

📝 Sample Projects

• Migration strategy planning and execution for enterprise clients
• Designing and implementing CRM workflows for better client engagement
• Developing metrics for measuring customer success and retention

ASSUMPTION: Projects likely reflect the need for innovation and enhanced customer service capabilities.

❓ Key Questions to Ask During Interview

• How does the account management team measure success?
• What are the most common challenges in customer engagement you've observed?
• Can you provide examples of successful innovation within the team?
• How does Workleap support professional development?
• What is the company's long-term vision for ShareGate?

ASSUMPTION: These questions will help gauge alignment with the company’s future goals and personal growth opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the company’s careers page or job posting link
• Prepare to discuss previous account management experiences
• Highlight your tech sales and CRM tool proficiency in your application
• Engage with the initial phone screening candidly
• Demonstrate creative problem-solving in your work sample

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.