Account Manager, SME

📌 Core Information

🔹 Job Title: Account Manager, SME

🔹 Company: Neste

🔹 Location: Tallinn, Tallinn, Estonia

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: Wed Apr 02 2025

🔹 Experience Level: 0-2

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging with SME B2B customers predominantly through telesales
• Working within a team committed to sustainability and renewable solutions
• Ensuring effective communication and customer relationship management
• Supporting sales targets and operational processes within a strategic sales environment

ASSUMPTION: The role is primarily office-based, focusing on telesales activities due to the mention of using phone and email for communication.

📋 Key Responsibilities

✅ Increase sales and market share in the SME segment by activating passive B2B customers.

✅ Enhance customer awareness of Neste products, including fuels, additives, and fuel quality.

✅ Monitor competitor activities and report feedback to team leaders and other departments.

✅ Make outbound calls and follow up with new customer offers.

✅ Introduce renewable and circular solutions to the market.

✅ Gather and analyze market feedback.

ASSUMPTION: Responsibilities include a strong emphasis on customer engagement and market analysis due to the role's focus on telesales and strategic reporting activities.

🎯 Required Qualifications

Education: Not specified (implied minimum bachelor's level due to the role's professional nature and industry)

Experience: 0-2 years in a relevant setting, particularly within customer communications.

Required Skills:

• Proactive and determined attitude
• Fluency in spoken and written Estonian and English
• Good IT skills including proficiency with Google office tools
• Excellent time management and organizational abilities
• Strong teamwork and communication skills

Preferred Skills:

• Russian language skills
• Familiarity with MS Dynamics/365

ASSUMPTION: The listing implies a focus on linguistic skills and IT proficiency due to the customer-facing and technologically-driven nature of the role.

💰 Compensation & Benefits

Salary Range: Not specified, competitive compensation likely due to industry standards.

Benefits:

• Sports compensation or health insurance
• Additional winter vacation
• Possibility of hybrid work setups

Working Hours: Full-time, 40 hours per week, with certain flexibility in working arrangements.

ASSUMPTION: Likely provision of industry standard compensation with potentially attractive benefit packages, enhancing employee retention in a competitive market.

📌 Applicant Insights

🔍 Company Context

Industry: Renewable Energy, focused on sustainable fuel production

Company Size: 201-500 employees, enabling the blend of a close-knit workplace with substantial resource availability

Founded: Not specified in the input; typically established with a history of innovation in renewable energy solutions.

Company Description:

• Leading in sustainable aviation fuel and renewable diesel production
• Pioneering in circular feedstock solutions for polymers and chemicals
• Significant role in climate mitigation and sustainability initiatives

Company Specialties:

• Sustainable fuel production
• Circular economy integration
• Environmental impact reduction

Company Website: http://www.chooseSQ.com

ASSUMPTION: The company is heavily invested in sustainability and ecological responsibility due to its focus on renewable energy solutions.

📊 Role Analysis

Career Level: Entry to mid-level, suitable for early career professionals or those seeking a transition into telesales within a B2B environment.

Reporting Structure: Reports to the Sales Manager and operates as part of the Strategic Sales Team.

Work Arrangement: Primarily on-site with potential for hybrid working arrangements.

Growth Opportunities:

• Expansion of knowledge in renewable energy markets
• Development of sales strategies in a dynamic sector
• Potential for upward mobility within a rapidly growing industry

ASSUMPTION: Growth opportunities are robust due to industry dynamics and Neste’s leadership in sustainable solutions.

🌍 Location & Work Environment

Office Type: Likely a modern, collaborative workspace designed to support teamwork and innovation.

Office Location(s): Tallinn, with Estonia being a hub for sustainable business growth.

Geographic Context:

• Tallinn is known for its vibrant tech and innovation scene
• Strategically located for access to European markets
• Strong emphasis on green and sustainable development

Work Schedule: Regular business hours, with some flexibility for hybrid arrangements.

ASSUMPTION: The office environment is conducive to productivity and employee well-being, aligning with the company's values of safety and community.

💼 Interview & Application Insights

Typical Process:

• Submit application including CV and salary request
• Preliminary telephone or on-site interviews
• Followed by potential aptitude assessments
• Decision and security clearance process

Key Assessment Areas:

• Customer communication skills
• Ability to work independently and proactively
• Technical prowess with IT systems

Application Tips:

• Highlight language proficiencies in Estonian and English
• Emphasize any experience in renewable industries
• Demonstrate a proactive and problem-solving mindset

ATS Keywords: Account management, telesales, renewable energy, customer engagement, market analysis, Estonian language.

ASSUMPTION: The application process reflects a standard recruitment approach with an emphasis on sustainability and technical capabilities.

🛠️ Tools & Technologies

• Google Workspace
• MS Dynamics/365
• Telecommunication tools

ASSUMPTION: Utilization of industry-standard software tools supports efficiency in telesales operations.

👔 Cultural Fit Considerations

Company Values:

• Commitment to sustainability
• Emphasis on safety and employee well-being
• Encouragement of innovation and collaboration

Work Style:

• Proactive and collaborative
• Mission-driven with a focus on impact
• Adaptable to change and technological advancements

Self-Assessment Questions:

• How do you prioritize customer communication tasks?
• What motivates your interest in the renewable energy sector?
• How comfortable are you with telesales and IT systems?

ASSUMPTION: Cultural fit is crucial due to the role's emphasis on values and teamwork within innovative contexts.

⚠️ Potential Challenges

• Managing language barriers with diverse customers
• Balancing proactive sales with administrative tasks
• Adapting quickly to new market demands and technologies
• Ensuring alignment with sustainability goals amidst complex client needs

ASSUMPTION: Challenges are inherent in the dynamic and evolving nature of the renewable energy sector.

📈 Similar Roles Comparison

• Other Account Manager roles may not emphasize sustainability as much
• Varies in technical requirements depending on industry focus
• Differences in the extent of verbal communication emphasis

ASSUMPTION: Comparisons draw on the unique sustainability focus and technological demands of this role.

📝 Sample Projects

• Campaign to promote new renewable fuel offerings
• Developing customer feedback loop systems
• Competitive analysis reporting to guide strategic decision-making

ASSUMPTION: Projects likely align with the strategic goals of customer engagement and market growth.

❓ Key Questions to Ask During Interview

• What are the main challenges your team is currently facing?
• How is success measured for this role?
• Can you describe the team dynamic and culture?
• What potential career paths are available after this position?
• How does the company support ongoing training and development?

ASSUMPTION: These questions aim to gain insights into the role’s challenges, success metrics, and growth opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the company's job portal or contact link provided
• Include a detailed CV and salary expectation
• Prepare for multiple rounds of interviews, including potential aptitude assessments
• Engage proactively with any pre-interview questions
• Be ready for a quick start as suitable candidates may be hired immediately

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.