📌 Core Information
🔹 Job Title: Business Account Manager
🔹 Company: Desjardins
🔹 Location: Montréal, Quebec, Canada
🔹 Job Type: Full-time, Hybrid
🔹 Category: Business Development, Sales
🔹 Date Posted: April 4, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site with hybrid flexibility
🚀 Job Overview
Key aspects of this role include:
- Managing business relationships with struggling clients for accounts with a moderate impact on the business sector
- Balancing portfolio profitability with client/partner satisfaction
- Serving and maintaining personal business relationships with businesses, associations, and groups
- Driving results by actively helping the unit achieve its sales and business development objectives
ASSUMPTION: This role requires strong communication skills, interpersonal savvy, and a deep understanding of the line of business to succeed.
📋 Key Responsibilities
✅ Maintain lasting, personal business relationships with clients to promote services
✅ Manage accounts by serving as the link between clients and the organization, ensuring clients have the products and services they need, are using them correctly, and are satisfied with them
✅ Identify and analyze member/client needs and recommend strategies and solutions to achieve objectives
✅ Prepare integrated service offers that balance member/client satisfaction, profitability, and risk. Negotiate terms
ASSUMPTION: The role involves frequent client interaction, requiring excellent communication and active listening skills.
🎯 Required Qualifications
Education: Bachelor's degree in a related field
Experience: A minimum of two years of relevant experience
Required Skills:
- Excellent communication skills in French (required)
- Strong interpersonal savvy
- Action-oriented and results-driven
- Nimble learning and adaptability
Preferred Skills:
- Bilingualism (French and English)
- Experience in the financial industry
ASSUMPTION: While a Bachelor's degree is required, relevant experience and skills may be considered equivalent.
💰 Compensation & Benefits
Salary Range: CAD 60,000 - CAD 80,000 per year (based on industry standards for similar roles in Montreal)
Benefits:
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Working Hours: Full-time, typically 37.5 hours per week, with flexible hours and hybrid work arrangement
ASSUMPTION: The salary range is an estimate based on industry standards for similar roles in Montreal. Actual compensation may vary based on experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Banking. Desjardins is the largest cooperative financial group in North America and the sixth largest in the world.
Company Size: 10,001+ employees. As a large organization, Desjardins offers numerous opportunities for growth and career advancement.
Founded: 1900. Desjardins has a rich history and a strong commitment to its members and communities.
Company Description:
- Desjardins Group offers a full range of products and services to individuals and businesses through its extensive distribution network, its online platforms, and its subsidiaries across Canada.
- Ranked among the world's strongest banks, Desjardins has one of the highest capital ratios and one of the highest credit ratings in the industry.
- Desjardins is committed to equity, diversity, and inclusion, providing a positive workplace for all.
Company Specialties:
Company Website: www.desjardins.com
ASSUMPTION: Desjardins' large size and extensive history contribute to its stability and strength in the market.
📊 Role Analysis
Career Level: Mid-level. This role offers opportunities for growth and advancement within the organization.
Reporting Structure: The business account manager reports directly to the manager of the business account management team.
Work Arrangement: Hybrid. The role requires on-site presence but offers flexible work arrangements.
Growth Opportunities:
- Progression to senior account management roles
- Expansion into other lines of business or specialties
- Leadership and mentoring opportunities
ASSUMPTION: Success in this role may lead to increased responsibilities and career advancement opportunities within Desjardins.
🌍 Location & Work Environment
Office Type: Hybrid. The role requires on-site presence at the Complexe Desjardins office in Montreal, with flexible remote work options.
Office Location(s): 1, Complexe Desjardins, Montreal
Geographic Context:
- Montreal is a vibrant, multicultural city with a rich history and a thriving economy.
- The Complexe Desjardins office is centrally located, offering easy access to public transportation and various amenities.
- Montreal has a humid continental climate, with warm summers and cold, snowy winters.
Work Schedule: Full-time, typically 37.5 hours per week, with flexible hours and hybrid work arrangement
ASSUMPTION: The hybrid work arrangement offers a balance between on-site collaboration and remote flexibility.
💼 Interview & Application Insights
Typical Process:
- Online application and resume submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Final interview with the team or department
Key Assessment Areas:
- Communication skills and interpersonal savvy
- Problem-solving and analytical skills
- Customer focus and active listening
- Cultural fit and alignment with Desjardins' values
Application Tips:
- Tailor your resume to highlight relevant experience and skills
- Prepare examples of how you've successfully managed client relationships and driven results
- Demonstrate your understanding of Desjardins' values and commitment to its members
ATS Keywords: Business account manager, client relationship management, sales, customer service, French language skills, action-oriented, results-driven, hybrid work
ASSUMPTION: The interview process may include behavioral questions and case studies to assess your skills and fit for the role.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce, Microsoft Dynamics 365)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Communication and collaboration tools (e.g., email, instant messaging, video conferencing)
ASSUMPTION: Proficiency in using various software tools and technologies is essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Member-centric
- Integrity
- Expertise
- Innovation
- Teamwork
Work Style:
- Collaborative
- Adaptable
- Results-driven
- Customer-focused
Self-Assessment Questions:
- How do you demonstrate member-centricity in your daily work?
- Can you provide an example of a time when you went above and beyond to help a client?
- How do you stay organized and manage your time effectively when working remotely?
ASSUMPTION: Applicants should be prepared to discuss their alignment with Desjardins' values and work style during the interview process.
⚠️ Potential Challenges
- Managing difficult client relationships and balancing profitability with satisfaction
- Adapting to a hybrid work environment and maintaining productivity
- Keeping up with industry trends and regulatory changes
- Meeting sales targets and driving results consistently
ASSUMPTION: Applicants should be prepared to discuss how they've overcome challenges in previous roles and how they would approach similar situations in this position.
📈 Similar Roles Comparison
- Compared to account manager roles in other industries, this role places a stronger emphasis on balancing profitability with client satisfaction.
- In the banking industry, this role is similar to other business account manager positions, with a focus on maintaining client relationships and driving sales.
- Career progression in this role may lead to senior account management positions, with increased responsibilities and compensation.
ASSUMPTION: Applicants should research similar roles in the industry to better understand the market and competitive landscape.
📝 Sample Projects
- Developing and implementing a client retention strategy for struggling accounts
- Conducting a client satisfaction survey and using the results to improve services
- Negotiating product and service terms with clients to balance profitability and satisfaction
ASSUMPTION: Applicants should be prepared to discuss their experience with similar projects and how they've contributed to positive outcomes.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
- How does the team collaborate and support each other in achieving sales targets?
- What opportunities are there for professional development and growth within the organization?
- How does Desjardins support work-life balance for its employees?
- What is the company's approach to diversity, equity, and inclusion, and how does this role contribute to these initiatives?
ASSUMPTION: Applicants should prepare thoughtful questions that demonstrate their interest in the role and the company.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant experience and skills, including your proficiency in French
- Prepare a cover letter that demonstrates your understanding of the role and your fit with Desjardins' values
- Prepare examples of how you've successfully managed client relationships and driven results
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
