🔹 Job Title: Business Account Manager
🔹 Company: Desjardins
🔹 Location: Montréal, Quebec, Canada
🔹 Job Type: Full-Time, Hybrid
🔹 Category: Business Development & Sales
🔹 Date Posted: April 4, 2025
🔹 Experience Level: 8+ years
🔹 Remote Status: On-site with hybrid flexibility
Key aspects of this role include:
ASSUMPTION: This role requires a high level of interpersonal savvy and communication skills to effectively manage complex client relationships and negotiate terms.
✅ Maintain lasting, personal business relationships with important clients to promote services
✅ Manage accounts by serving as the link between clients and the organization, ensuring clients have the products and services they need, are using them correctly, and are satisfied with them
✅ Recommend strategies and solutions to meet targets, such as sound risk management, portfolio profitability, and improved business relationships
✅ Identify and analyze member/client needs; develop custom solutions; prepare integrated service offers that balance member/client satisfaction, profitability, and risk; and negotiate terms
✅ Watch for business opportunities that would add a competitive edge to existing products and services
✅ Take an active role in public relations activities and maintain a presence in the business community
ASSUMPTION: This role involves a high degree of autonomy and requires strong decision-making skills to balance client satisfaction with portfolio profitability and risk management.
Education: Bachelor's degree in a related field
Experience: A minimum of eight years of relevant experience
Required Skills:
Preferred Skills:
ASSUMPTION: Given the complex nature of this role, candidates with relevant experience in business development, sales, or account management are strongly encouraged to apply.
Salary Range: CAD 80,000 - CAD 120,000 per year (based on industry standards for similar roles in Montreal)
Benefits:
Working Hours: Full-time, with flexible hours and hybrid work arrangement (2-3 days on-site per week)
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in Montreal. Actual compensation may vary based on experience and performance.
Industry: Desjardins is the largest cooperative financial group in North America and the sixth largest in the world, with assets of CAD 470.9 billion as of December 31, 2024. It offers a full range of products and services to individuals and businesses through its extensive distribution network, its online platforms, and its subsidiaries across Canada.
Company Size: Desjardins has over 10,000 employees, providing a large and diverse work environment.
Founded: Desjardins was founded in 1900 and is celebrating its 125th anniversary in 2025.
Company Description:
Company Specialties:
Company Website: http://www.desjardins.com/fr/bienvenue.jsp
ASSUMPTION: Desjardins' cooperative structure and focus on member and client satisfaction set it apart from other financial institutions.
Career Level: This role is at the mid-career level, requiring significant experience in business development or sales.
Reporting Structure: The business account manager reports directly to the director of the business unit and works closely with other internal teams, such as product specialists and underwriters.
Work Arrangement: This is a hybrid role, with employees expected to work on-site 2-3 days per week and remotely for the remainder of the time.
Growth Opportunities:
ASSUMPTION: Given Desjardins' size and diversity, there are numerous opportunities for career growth and development within the organization.
Office Type: Desjardins' Complexe Desjardins office in Montreal is a modern, collaborative workspace with numerous amenities.
Office Location(s): 1 Complexe Desjardins, Montreal, QC H2X
Geographic Context:
Work Schedule: Full-time, with flexible hours and a hybrid work arrangement (2-3 days on-site per week)
ASSUMPTION: The hybrid work arrangement provides employees with a good balance between on-site collaboration and remote flexibility.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Business development, sales, account management, client relationship management, negotiation, French language skills, Desjardins, financial services
ASSUMPTION: Desjardins uses an Applicant Tracking System (ATS) to manage job applications, so including relevant keywords in your resume can help your application stand out.
ASSUMPTION: The specific tools and technologies used may vary depending on the business unit and the employee's role within the organization.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Desjardins values employees who are aligned with their cooperative principles and demonstrate a strong work ethic and commitment to member and client satisfaction.
ASSUMPTION: These challenges can be overcome with strong communication skills, effective time management, and a commitment to continuous learning and development.
ASSUMPTION: While this role shares similarities with other account manager positions, its unique aspects and requirements set it apart within the financial services industry.
ASSUMPTION: These sample projects demonstrate the range of responsibilities and initiatives that business account managers may undertake to drive results and contribute to Desjardins' success.
ASSUMPTION: Asking thoughtful and insightful questions during the interview process can help demonstrate your interest in the role and commitment to Desjardins' success.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.