Account managers, Business

📌 Core Information

🔹 Job Title: Business Account Manager

🔹 Company: Desjardins

🔹 Location: Desjardins Entreprises Québec (Remote)

🔹 Job Type: Full-Time

🔹 Category: Business

🔹 Date Posted: April 14, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Remote OK

🚀 Job Overview

Key aspects of this role include:

• Developing and maintaining business relationships with clients
• Driving sales and business development objectives
• Identifying client needs and creating custom solutions
• Actively participating in public relations activities

ASSUMPTION: This role requires strong communication skills and the ability to understand and meet client needs. The remote nature of the position may require self-motivation and time management skills.

📋 Key Responsibilities

✅ Serve, prospect for, solicit, and develop and maintain business relationships with members and clients

✅ Sell business products and services through multiple distribution channels based on member/client needs and current strategies and practices

✅ Advise and assist members and clients, and represent Desjardins in entering into agreements with clients

✅ Help set sales objectives and develop action plans based on the business plan

✅ Solicit and develop and maintain personal business relationships with clients to promote the line of products and services

✅ Identify and analyze member/client needs; develop custom solutions; prepare integrated service offers that balance member/client satisfaction, profitability, and risk; and negotiate terms

✅ Monitor the industry to identify business development opportunities

✅ Take an active role in public relations activities and maintain a presence in the business community

ASSUMPTION: The role requires a balance of sales, customer service, and relationship-building skills. The ability to communicate effectively and thoroughly understand clients’ expressed needs is essential.

🎯 Required Qualifications

Education: Bachelor's degree in a related field

Experience: A minimum of one year of relevant experience

Required Skills:

• Effective communication skills
• Interpersonal savvy
• Sales objectives and business development
• Client relationship management
• Negotiation
• Public relations
• Problem-solving

Preferred Skills:

• Bilingualism (French and English)
• Experience in the financial industry

ASSUMPTION: While not explicitly stated, experience in the financial industry or a related field may be beneficial for this role. Bilingualism is highly preferred due to the company's location and client base.

💰 Compensation & Benefits

Salary Range: CAD 45,000 - 60,000 per year (Estimated based on industry standards for entry-level business development roles in Canada)

Benefits:

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan
• Group insurance
• Reimbursement of health and wellness expenses and telework equipment

Working Hours: Full-time (37.5 hours/week) with flexible scheduling

ASSUMPTION: The salary range is estimated based on industry standards for entry-level business development roles in Canada. The benefits package is comprehensive and competitive for the industry.

📌 Applicant Insights

🔍 Company Context

Industry: Desjardins is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of CAD 435.8 billion as at March 31, 2024. It offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms, and subsidiaries across Canada.

Company Size: Desjardins has 10,001+ employees, making it a large enterprise with a significant presence in the financial industry.

Founded: Desjardins was founded in 1900 and has since grown to become one of Canada's leading financial institutions.

Company Description:

• Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world
• It offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms, and subsidiaries across Canada
• Desjardins is committed to equity, diversity, and inclusion, welcoming, respecting, and valuing people for who they are as individuals

Company Specialties:

• Services financiers

Company Website: www.desjardins.com/fr/bienvenue.jsp

ASSUMPTION: Desjardins is a well-established financial institution with a strong reputation in the industry. Its commitment to equity, diversity, and inclusion is evident in its company culture and values.

📊 Role Analysis

Career Level: This role is an entry-level position within the business development and sales career path at Desjardins.

Reporting Structure: The Business Account Manager reports directly to the Manager, Business Accounts.

Work Arrangement: This role is remote-friendly, with the option to work from home or at the Desjardins Entreprises Québec office.

Growth Opportunities:

• Progression to Senior Business Account Manager or other senior roles within the business development and sales department
• Expansion into other areas of the business, such as product management or client services
• Development of leadership and management skills through mentorship and training programs

ASSUMPTION: As an entry-level role, this position offers opportunities for career growth and development within Desjardins. The company provides mentorship and training programs to support employees' professional growth.

🌍 Location & Work Environment

Office Type: Desjardins Entreprises Québec is a modern, collaborative workspace designed to foster productivity and innovation.

Office Location(s): 100, rue des Commandeurs, Lévis, Québec G6V 7N5, CA

Geographic Context:

• Lévis is a city in the Quebec City metropolitan area, located on the south shore of the St. Lawrence River
• The city offers a mix of urban and rural environments, with easy access to nature and outdoor activities
• Lévis has a vibrant cultural scene, with numerous festivals, museums, and historical sites

Work Schedule: The work schedule is flexible, with core hours between 9:00 AM and 4:00 PM. Employees have the option to work remotely or at the office, with a focus on results and work-life balance.

ASSUMPTION: The work environment at Desjardins is collaborative and supportive, with a focus on work-life balance and employee well-being. The geographic context of Lévis offers a high quality of life, with easy access to nature and cultural activities.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Final interview with the team or additional stakeholders

Key Assessment Areas:

• Communication skills and ability to understand client needs
• Sales and business development skills
• Problem-solving and negotiation skills
• Cultural fit and alignment with Desjardins' values

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Demonstrate your understanding of the financial industry and Desjardins' products and services
• Prepare examples of your sales and business development achievements
• Be ready to discuss your ability to work remotely and manage your time effectively

ATS Keywords: Business development, sales, client relationship management, negotiation, problem-solving, communication, French, financial industry

ASSUMPTION: The application process at Desjardins is competitive, with a focus on assessing candidates' skills and cultural fit. Applicants should be prepared to demonstrate their relevant experience and skills throughout the interview process.

🛠️ Tools & Technologies

• CRM software (e.g., Salesforce, Microsoft Dynamics 365)
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Video conferencing tools (e.g., Zoom, Microsoft Teams)
• Project management tools (e.g., Asana, Trello)

ASSUMPTION: As a remote-friendly role, the Business Account Manager is expected to be comfortable using various collaboration and productivity tools to communicate and manage their work effectively.

👔 Cultural Fit Considerations

Company Values:

• Member-centricity
• Integrity
• Expertise
• Innovation
• Cooperation

Work Style:

• Collaborative and team-oriented
• Results-driven and focused on achieving objectives
• Adaptable and responsive to change
• Committed to continuous learning and professional development

Self-Assessment Questions:

• Do you have strong communication skills and the ability to understand and meet client needs?
• Are you comfortable working remotely and managing your time effectively?
• Do you align with Desjardins' values and work style?

ASSUMPTION: Desjardins values diversity and inclusion, seeking candidates who can contribute to a collaborative and innovative work environment. Applicants should assess their fit with the company's values and work style before applying.

⚠️ Potential Challenges

• Managing client expectations and balancing profitability with member/client satisfaction
• Adapting to a remote work environment and maintaining productivity
• Navigating a large organization and building relationships with internal stakeholders
• Keeping up with industry trends and regulations

ASSUMPTION: As an entry-level role in a large organization, the Business Account Manager may face challenges related to building relationships, managing client expectations, and adapting to a remote work environment.

📈 Similar Roles Comparison

• This role differs from other business development positions in that it focuses on maintaining and developing relationships with existing clients, rather than solely on new business acquisition
• Desjardins' cooperative structure and member-centric values set it apart from other financial institutions
• Career progression in this role may involve moving into senior business account management or other senior roles within the business development and sales department

ASSUMPTION: While this role shares similarities with other business development positions, its focus on client relationship management and Desjardins' cooperative structure make it unique within the financial industry.

📝 Sample Projects

• Developing a customized service offer for a client with specific needs
• Negotiating terms and conditions for a new agreement with a client
• Identifying and pursuing business development opportunities within an existing client portfolio

ASSUMPTION: These sample projects illustrate the day-to-day responsibilities of the Business Account Manager, focusing on client relationship management, negotiation, and business development.

❓ Key Questions to Ask During Interview

• How does Desjardins support the professional development of its employees in this role?
• What are the key priorities for this role in the first 90 days?
• How does the company measure success for this position?
• What is the typical career path for someone in this role?
• How does Desjardins foster a collaborative and inclusive work environment?

ASSUMPTION: These interview questions are designed to provide insight into the company's culture, expectations, and opportunities for professional growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Desjardins careers portal
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare for the interview by researching Desjardins' products and services, as well as the financial industry
• Be ready to discuss your ability to work remotely and manage your time effectively
• Follow up with the hiring manager within one week of the interview to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.