📌 Core Information
🔹 Job Title: Business Account Manager
🔹 Company: Desjardins
🔹 Location: Montréal, Quebec, Canada
🔹 Job Type: Full-Time
🔹 Category: Business Development, Sales
🔹 Date Posted: April 16, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Developing and maintaining business relationships with clients
- Selling business products and services through multiple distribution channels
- Driving sales and business development objectives
- Representing Desjardins and entering the organization into important agreements with clients
ASSUMPTION: This role requires a balance of sales, relationship building, and negotiation skills, with a focus on understanding and meeting clients' needs.
📋 Key Responsibilities
✅ Help set sales objectives and develop action plans based on the business plan
✅ Solicit and develop and maintain personal business relationships with clients to promote products and services
✅ Identify and analyze member/client needs; develop custom solutions; prepare integrated service offers; and negotiate terms
✅ Monitor the industry to identify business development opportunities
✅ Take an active role in public relations activities and maintain a presence in the business community
ASSUMPTION: This role involves a high degree of client interaction, requiring strong communication and interpersonal skills.
🎯 Required Qualifications
Education: Bachelor's degree in a related field
Experience: A minimum of four years of relevant experience
Required Skills:
- Communication
- Customer Focus
- Interpersonal Savvy
- Action Oriented
- Drive Results
- Nimble Learning
Preferred Skills:
- Bilingualism (French and English)
ASSUMPTION: Given the nature of the role, strong communication and interpersonal skills are essential. Bilingualism is a significant asset but not a strict requirement.
💰 Compensation & Benefits
Salary Range: CAD 70,000 - 100,000 per year (Based on industry standards for a mid-level business development role in Montréal)
Benefits:
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 5:00 PM
ASSUMPTION: The salary range is an estimate based on industry standards for similar roles in Montréal. Actual compensation may vary based on experience and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Banking
Company Size: 10,001+ employees
Founded: 1900 (as a federation of credit unions)
Company Description:
- Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world
- Offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms, and subsidiaries across Canada
- Named one of Canada's Best Employers by Forbes magazine and by Mediacorp
Company Specialties:
Company Website: www.desjardins.com
ASSUMPTION: Desjardins is a large, established financial institution with a strong presence in Canada, offering a wide range of financial services.
📊 Role Analysis
Career Level: Mid-level, with potential for growth into senior roles
Reporting Structure: Reports to the Director of Business Accounts
Work Arrangement: On-site, with potential for hybrid or remote work depending on business needs
Growth Opportunities:
- Progression to senior account manager or management roles
- Expansion into other lines of business or specializations
- Development of leadership and mentoring skills
ASSUMPTION: This role offers opportunities for career growth and development within the organization.
🌍 Location & Work Environment
Office Type: Corporate office environment
Office Location(s): 1 Complexe Desjardins, Montreal, QC H2X
Geographic Context:
- Montréal is a multicultural city with a vibrant business community
- French is the official language, but English is widely spoken, especially in business settings
- Montréal has a humid continental climate, with warm summers and cold, snowy winters
Work Schedule: Monday to Friday, 9:00 AM to 5:00 PM, with flexibility for client meetings and business needs
ASSUMPTION: The work environment is professional and dynamic, with a focus on collaboration and client service.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screening
- In-person or video interview with the hiring manager
- Final interview with the director or a panel
Key Assessment Areas:
- Communication and interpersonal skills
- Sales and negotiation skills
- Industry knowledge and understanding of Desjardins' products and services
- Cultural fit and alignment with Desjardins' values
Application Tips:
- Tailor your resume to highlight relevant experience and skills
- Prepare for behavioral and situational interview questions
- Research Desjardins and the role to demonstrate your interest and understanding
- Practice your French language skills, if applicable
ATS Keywords: Business development, sales, client relationships, negotiation, French, English, banking, financial services
ASSUMPTION: The interview process is designed to assess your skills and cultural fit, with a focus on communication, sales, and industry knowledge.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce, Microsoft Dynamics)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Teleconferencing tools (e.g., Zoom, Microsoft Teams)
ASSUMPTION: The specific tools and technologies used may vary depending on the team and business needs.
👔 Cultural Fit Considerations
Company Values:
- Member-centricity
- Integrity
- Expertise
- Innovation
- Teamwork
Work Style:
- Collaborative
- Client-focused
- Adaptable
- Results-driven
Self-Assessment Questions:
- How do you demonstrate member-centricity in your work?
- Can you provide an example of a time when you had to adapt to a challenging situation?
- How do you balance the needs of multiple clients or stakeholders?
ASSUMPTION: Desjardins values a collaborative, member-centric, and results-driven work environment.
⚠️ Potential Challenges
- Managing a diverse portfolio of clients with varying needs and expectations
- Balancing sales targets with client satisfaction and relationship building
- Adapting to changes in the market or business environment
- Working in a bilingual environment, with a focus on French language skills
ASSUMPTION: These challenges are common to business development roles and can be overcome with strong communication, interpersonal, and adaptability skills.
📈 Similar Roles Comparison
- Compared to an account executive role, this role has a broader scope and more complex client relationships
- Compared to a business development manager role, this role has a more focused client portfolio and less strategic planning responsibilities
- Career paths may include progression to senior account manager, management, or specialized roles within Desjardins
ASSUMPTION: This role offers a balance between client relationship management and business development, with opportunities for growth and specialization.
📝 Sample Projects
- Developing a customized service offer for a mid-sized business
- Negotiating a complex agreement with a client to expand their relationship with Desjardins
- Identifying and pursuing new business development opportunities within an existing client portfolio
ASSUMPTION: These projects reflect the day-to-day responsibilities and challenges of the business account manager role.
❓ Key Questions to Ask During Interview
- How does this role contribute to Desjardins' overall business strategy?
- What are the most challenging aspects of this role, and how have previous incumbents succeeded?
- How does Desjardins support the professional development of its employees?
- What is the team culture like, and how does it support collaboration and client service?
- How does Desjardins approach work-life balance for its employees?
ASSUMPTION: These questions can help you better understand the role, the team, and the company culture, allowing you to make an informed decision about your application.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight your relevant experience and skills
- Prepare for behavioral and situational interview questions
- Research Desjardins and the role to demonstrate your interest and understanding
- Follow up with the hiring manager within one week of submitting your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
