📌 Core Information
🔹 Job Title: Business Account Manager
🔹 Company: Desjardins
🔹 Location: Montréal, Quebec, Canada
🔹 Job Type: Full-Time, Remote
🔹 Category: Business Development & Sales
🔹 Date Posted: April 17, 2025
🔹 Experience Level: 8+ years
🔹 Remote Status: Yes
🚀 Job Overview
Key aspects of this role include:
- Promoting services and maintaining business relationships with clients
- Managing accounts to ensure client satisfaction and product usage
- Driving results and achieving sales and business development objectives
- Identifying business opportunities and negotiating terms
- Representing Desjardins and entering into strategic agreements with clients
ASSUMPTION: This role requires a high level of client interaction and relationship management, with a focus on driving results and achieving sales targets.
📋 Key Responsibilities
✅ Maintain lasting, personal business relationships with important clients to promote services
✅ Manage accounts by serving as the link between clients and the organization, ensuring clients have the products and services they need, are using them correctly, and are satisfied with them
✅ Recommend strategies and solutions to meet targets, such as sound risk management, portfolio profitability, and improved business relationships
✅ Identify and analyze member/client needs; develop custom solutions; prepare integrated service offers that balance member/client satisfaction, profitability, and risk; and negotiate terms
✅ Watch for business opportunities that would add a competitive edge to existing products and services
✅ Take an active role in public relations activities and maintain a presence in the business community
ASSUMPTION: This role requires strong communication, interpersonal, and problem-solving skills, as well as the ability to work independently and manage multiple accounts.
🎯 Required Qualifications
Education: Bachelor's degree in a related field
Experience: A minimum of eight years of relevant experience
Required Skills:
- Excellent communication skills in French
- Proven ability to build and maintain client relationships
- Strong sales and negotiation skills
- Ability to work independently and manage multiple accounts
- Sound risk management and strategic thinking skills
Preferred Skills:
- Bilingual (French and English)
- Experience in the financial services industry
- Knowledge of Desjardins products and services
ASSUMPTION: While a Bachelor's degree is required, relevant experience and skills may be considered in lieu of formal education.
💰 Compensation & Benefits
Salary Range: CAD 80,000 - 120,000 per year (Based on industry standards for similar roles in Canada)
Benefits:
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Working Hours: Full-time, with flexible hours and remote work options
ASSUMPTION: The salary range is an estimate based on industry standards for similar roles in Canada. Actual compensation may vary based on experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Banking. Desjardins is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world.
Company Size: 10,001+ employees. As a large organization, Desjardins offers numerous opportunities for career growth and development.
Founded: 1900. Desjardins has a long history and a strong reputation in the financial services industry.
Company Description:
- Desjardins offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms, and subsidiaries across Canada.
- Ranked among the world's strongest banks, Desjardins has some of the highest capital ratios and credit ratings in the industry.
- Named one of Canada's Best Employers by Forbes magazine and Mediacorp.
Company Specialties:
Company Website: www.desjardins.com
ASSUMPTION: Desjardins is a well-established and reputable financial institution with a strong focus on member and client satisfaction.
📊 Role Analysis
Career Level: Mid to Senior level. This role requires a significant amount of experience and offers opportunities for career growth and advancement.
Reporting Structure: This role reports directly to the Director of Business Development or a similar position.
Work Arrangement: Full-time, with remote work options available. This role requires a high degree of self-motivation and independence.
Growth Opportunities:
- Advancement to a senior or management role within the business development or sales department
- Expansion into other areas of the organization, such as product development or strategic planning
- Opportunities to work on special projects or initiatives
ASSUMPTION: This role offers significant opportunities for career growth and development within the organization.
🌍 Location & Work Environment
Office Type: Hybrid. While this role is remote-friendly, there may be occasional requirements to work on-site at the Desjardins headquarters in Lévis, Quebec.
Office Location(s): 1170, rue Peel, Montréal, QC H3B 3J7, Canada
Geographic Context:
- Montréal is a multicultural city with a vibrant arts and culture scene, as well as numerous outdoor activities and attractions.
- The cost of living in Montréal is generally lower than in other major Canadian cities.
- Montréal has a humid continental climate, with warm summers and cold, snowy winters.
Work Schedule: Full-time, with flexible hours and remote work options. This role may require occasional evening or weekend work to accommodate client needs.
ASSUMPTION: The remote work option for this role may be subject to change based on business needs and client requirements.
💼 Interview & Application Insights
Typical Process:
- Online application and resume submission
- Phone or video screening interview
- In-person or virtual interview with the hiring manager and/or team members
- Final interview with the Director of Business Development or a similar position
Key Assessment Areas:
- Client relationship management skills
- Sales and negotiation skills
- Problem-solving and strategic thinking abilities
- Communication and interpersonal skills
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of your client relationship management and sales successes
- Research Desjardins and be prepared to discuss how your skills and experience align with the company's mission and values
ATS Keywords: Business development, sales, client relationship management, account management, strategic planning, risk management, French language skills
ASSUMPTION: The interview process for this role may be subject to change based on business needs and hiring priorities.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce, Microsoft Dynamics 365)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Video conferencing tools (e.g., Zoom, Microsoft Teams)
- Project management tools (e.g., Asana, Trello)
ASSUMPTION: The specific tools and technologies required for this role may vary based on the department and team's preferences and needs.
👔 Cultural Fit Considerations
Company Values:
- Member-centricity
- Integrity
- Expertise
- Innovation
- Cooperation
Work Style:
- Collaborative and team-oriented
- Results-driven and focused on achieving targets
- Adaptable and able to work independently
Self-Assessment Questions:
- Do you have a proven track record of building and maintaining strong client relationships?
- Are you comfortable working independently and managing multiple accounts?
- Do you thrive in a collaborative and results-driven work environment?
ASSUMPTION: Desjardins values a diverse and inclusive work environment, and encourages applicants from all backgrounds to apply.
⚠️ Potential Challenges
- Managing multiple accounts and client relationships simultaneously
- Balancing portfolio profitability with client satisfaction
- Working with clients who have highly complex, diverse needs
- Occasional travel requirements for on-site meetings or events
ASSUMPTION: These challenges can be overcome with strong organizational skills, effective time management, and a focus on client-centered solutions.
📈 Similar Roles Comparison
- Compared to other business development roles, this position places a greater emphasis on account management and client relationship building
- This role may require more frequent client interaction and a higher degree of independence than similar positions in other industries
- Career progression in this role may involve advancing to a senior or management position within the business development or sales department
ASSUMPTION: This role offers unique opportunities for career growth and development within the organization, as well as the chance to work with a diverse range of clients and industries.
📝 Sample Projects
- Developing and implementing a strategic plan to increase sales and market share for a specific product or service
- Conducting a needs analysis for a key client and developing a customized service offer to meet their unique requirements
- Negotiating a complex agreement with a strategic partner to expand Desjardins' product offerings and market reach
ASSUMPTION: These sample projects are intended to illustrate the types of initiatives and responsibilities associated with this role, and may not be representative of all tasks and duties.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 90 days?
- How does this role fit into the overall business development strategy for the organization?
- What opportunities are there for career growth and development within the department and the organization as a whole?
- How does Desjardins support work-life balance for its employees?
- What is the company's approach to diversity, equity, and inclusion, and how does this role contribute to those efforts?
ASSUMPTION: These questions are intended to provide insight into the role, the department, and the organization as a whole, and to help applicants determine if this position is the right fit for their career goals and personal values.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the Desjardins careers portal
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of your client relationship management and sales successes
- Research Desjardins and be prepared to discuss how your skills and experience align with the company's mission and values
- Follow up with the hiring manager or HR representative within one week of submitting your application to confirm receipt and inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
