Account Manger

📌 Core Information

🔹 Job Title: Account Manager

🔹 Company: Yokogawa

🔹 Location: Shanghai, China

🔹 Job Type: Full-time

🔹 Category: Sales & Business Development

🔹 Date Posted: July 8, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Sales opportunities creation through identifying potential customers and obtaining information.
• Document preparation and administration tasks to support more senior colleagues.
• Receiving visitors, arranging business meetings, and responding to customer inquiries.
• Operational compliance by adhering to organizational policies and regulatory codes.
• Personal capability building through continuous learning and skill development.

ASSUMPTION: This role requires a balance of sales and administrative skills, with a focus on customer relationship management and operational compliance.

📋 Key Responsibilities

✅ Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

✅ Document Preparation

• Prepare moderately complex documents using standard office software for technology devices.

✅ Receiving Visitors

• Receive visitors and respond accurately and promptly to a broad range of questions and issues raised.

✅ Business Meetings/Events Arrangement

• Schedule appointments, make arrangements for meetings and conferences, and organize travel plans following instructions.

✅ Request for Bid Solicitation/Proposal/Tender Response

• Gather information and resources to assist in the drafting of standardized tenders/proposals in response to bid solicitations/request for proposal/tender.

✅ Product/Service Information

• Provide advanced product/service information and respond to basic customer questions about the product/service.

✅ Administration

• Produce, update, and provide best practice support on MS documents, databases, and other departmental systems to support the work of more senior colleagues.

✅ Operational Compliance

• Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

✅ Personal Capability Building

• Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

ASSUMPTION: The role involves a mix of sales, customer service, and administrative tasks, with a focus on building customer relationships and ensuring operational compliance.

🎯 Required Qualifications

Education: Upper Secondary School

Experience: Experienced practitioner able to work unsupervised (13 months to 3 years)

Required Skills:

• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
• Verbal Communication: Uses clear and effective verbal communications skills without supervision.
• Computer Skills: Supports business processes without supervision by understanding and effectively using standard office equipment and standard software packages.
• Planning and Organizing: Plans, organizes, prioritizes, and oversees activities to efficiently meet business objectives.
• Negotiation: Negotiates to help the organization obtain consensus between two or more internal or external parties who may have different interests.
• Tech Savvy: Anticipates and adopts innovations in business-building digital and technology applications.
• Building Rapport: Quickly and effectively establishes trust within the buying centers in the client’s organization.
• Managing Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Commercial Acumen: Applies understanding of the business environment and objectives to develop solutions.
• Writing Skills: Uses clear and effective writing skills to express ideas, request actions, and formulate plans or policies.
• Numerical Skills: Uses an understanding of numerical concepts to perform mathematical operations such as report analysis.
• Assessment: Analyzes data from multiple sources to draw appropriate conclusions and make suitable recommendations.
• Prospecting: Identifies ideal potential clients.
• Qualifying: Spends the appropriate time for the size and potential of each opportunity.
• Strengthening Customer Connections: Connects with customers to strengthen the relationship, meeting personal needs through positive customer experiences.
• Understanding Buying Influencer Needs: Quickly and accurately defines the needs of the key buying influencers.

Preferred Skills:

• None specified

ASSUMPTION: The required skills for this role focus on customer relationship management, communication, and organizational skills, with a strong emphasis on commercial acumen and the ability to manage complexity.

💰 Compensation & Benefits

Salary Range: The salary range for an Account Manager in Shanghai, China, with 2-5 years of experience typically falls between ¥250,000 - ¥400,000 per year (based on industry standards).

Benefits:

• Health insurance and retirement plans
• Employee assistance programs
• Training and development opportunities
• Flexible work arrangements

Working Hours: Full-time, 40 hours per week, with flexible work arrangements available.

ASSUMPTION: The salary range provided is an estimate based on industry standards for the role, experience level, and location. Actual compensation may vary based on individual qualifications and company policy.

📌 Applicant Insights

🔍 Company Context

Industry: Yokogawa is a leading provider of industrial automation, test and measurement, information systems, and industrial services in several industries, including energy, chemicals, materials, pharmaceuticals, and food.

Company Size: Yokogawa has over 18,000 employees worldwide, making it a large organization with a global presence.

Founded: Yokogawa was founded in Tokyo, Japan, in 1915 and has since expanded its operations globally.

Company Description:

• Yokogawa provides advanced solutions in the areas of measurement, control, and information to customers across a broad range of industries.
• The company addresses customer issues regarding the optimization of production, assets, and the supply chain with the effective application of digital technologies, enabling the transition to autonomous operations.
• Yokogawa is committed to the United Nations sustainable development goals by utilizing its ability to measure and connect.

Company Specialties:

• Industrial Automation & Process Control
• Engineering Services
• DCS, SCADA, PLC, Data Acquisition, Flow, Pressure, Level Instruments, Gas & Liquid Process Analyzers
• Manufacturing Execution Systems
• Advanced Process Control
• Test & Measurement
• Cyber Security
• and Life Science

Company Website: http://www.yokogawa.com

ASSUMPTION: Yokogawa is a large, global organization with a strong focus on innovation and sustainability, operating in various industries and providing advanced solutions to its customers.

📊 Role Analysis

Career Level: This role is at the intermediate level, requiring 2-5 years of experience and offering opportunities for growth and development.

Reporting Structure: The Account Manager reports directly to the Sales Manager and works closely with other departments to ensure customer satisfaction and operational compliance.

Work Arrangement: This is an on-site position, with flexible work arrangements available, including remote work options.

Growth Opportunities:

• Progression to Senior Account Manager or other senior sales roles
• Transition to related roles within the organization, such as Business Development Manager or Customer Success Manager
• Opportunities for international assignments and exposure to global markets

ASSUMPTION: This role offers strong growth potential, with opportunities for career progression, international exposure, and development within the organization.

🌍 Location & Work Environment

Office Type: Modern, collaborative office space with state-of-the-art technology and amenities

Office Location(s): Shanghai, China

Geographic Context:

• Shanghai is the largest city in China and a major financial, shipping, and trading hub
• The city is known for its historical landmarks, vibrant culture, and diverse food scene
• Shanghai offers a mix of urban and suburban living options, with easy access to public transportation

Work Schedule: Full-time, 40 hours per week, with flexible work arrangements available

ASSUMPTION: Shanghai offers a dynamic work environment with a mix of historical and modern elements, providing a unique cultural experience and ample opportunities for personal and professional growth.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Final round interview with senior leadership
• Background check and offer extension

Key Assessment Areas:

• Customer relationship management skills
• Communication and negotiation skills
• Problem-solving and analytical skills
• Commercial acumen and business awareness
• Adaptability and cultural fit

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare for behavioral-based interview questions that focus on your customer relationship management, communication, and problem-solving skills
• Research Yokogawa's industry and competitors to demonstrate your business awareness and commercial acumen
• Showcase your ability to work independently and manage complexity in a dynamic sales environment

ATS Keywords: Account Manager, Sales, Customer Relationship Management, Business Development, Customer Service, Administration, Operational Compliance, Commercial Acumen, Problem-Solving, Communication, Negotiation

ASSUMPTION: The application process for this role is competitive, with a focus on assessing candidates' customer relationship management, communication, and problem-solving skills, as well as their cultural fit with the organization.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot)
• Project management tools (e.g., Asana, Trello)
• Communication and collaboration platforms (e.g., Microsoft Teams, Slack)
• Data analysis and visualization tools (e.g., Excel, Power BI)

ASSUMPTION: The tools and technologies required for this role are standard office software, CRM software, and project management tools, with a focus on data analysis and visualization for informed decision-making.

👔 Cultural Fit Considerations

Company Values:

• Customer-centricity: Putting customers first and understanding their needs to deliver exceptional value
• Innovation: Embracing change and continuously improving to stay ahead of the competition
• Collaboration: Working together to achieve common goals and drive success
• Integrity: Upholding ethical standards and acting with honesty and transparency
• Sustainability: Contributing to a sustainable future through responsible business practices

Work Style:

• Dynamic and fast-paced sales environment
• Focus on customer relationship management and operational compliance
• Opportunities for independent work and collaboration with cross-functional teams
• Emphasis on continuous learning and skill development

Self-Assessment Questions:

• How do you build and maintain strong customer relationships in a dynamic sales environment?
• Can you provide an example of a time when you successfully managed complexity to solve a customer's problem?
• How do you stay up-to-date with industry trends and competitors to demonstrate commercial acumen and business awareness?

ASSUMPTION: Yokogawa values employees who are customer-focused, innovative, collaborative, and committed to sustainability, with a strong work ethic and a desire to learn and grow within the organization.

⚠️ Potential Challenges

• Managing a diverse portfolio of customers with varying needs and expectations
• Balancing sales and administrative tasks while ensuring operational compliance
• Working in a fast-paced and dynamic sales environment with tight deadlines and high expectations
• Adapting to changes in the market and organizational structure
• Navigating a large, global organization with complex reporting structures and processes

ASSUMPTION: The role of Account Manager at Yokogawa presents unique challenges, requiring strong customer relationship management, communication, and problem-solving skills, as well as the ability to adapt to a dynamic and fast-paced sales environment.

📈 Similar Roles Comparison

• Compared to other Account Manager roles, this position offers a unique blend of sales and administrative responsibilities, with a strong focus on operational compliance and customer relationship management.
• Yokogawa's global presence and diverse industry focus provide opportunities for career growth and international exposure not typically found in smaller organizations or more specialized roles.
• As a large, established organization, Yokogawa offers a stable work environment with extensive training and development opportunities, unlike smaller startups or more agile companies.

ASSUMPTION: This role offers a unique blend of sales and administrative responsibilities, with a strong focus on operational compliance and customer relationship management, providing opportunities for career growth and international exposure within a large, established organization.

📝 Sample Projects

• Developing and implementing a customer segmentation strategy to improve sales efficiency and effectiveness
• Streamlining the proposal and tender response process to reduce turnaround time and improve win rates
• Creating and delivering customer training and onboarding programs to enhance customer satisfaction and retention

ASSUMPTION: These sample projects demonstrate the range of responsibilities and initiatives an Account Manager at Yokogawa might undertake, focusing on customer relationship management, operational efficiency, and customer satisfaction.

❓ Key Questions to Ask During Interview

• Can you describe the typical customer profile for this role and the key buying influences in their organizations?
• How does the sales team collaborate with other departments, such as marketing and product management, to ensure customer satisfaction and operational compliance?
• What opportunities are there for professional development and career growth within the organization for this role?
• How does the company support work-life balance for employees in this role, particularly with regard to flexible work arrangements?
• Can you provide an example of a time when the company successfully navigated a significant market change or organizational restructuring, and how did this impact the Account Manager role?

ASSUMPTION: Asking these questions during the interview will help you better understand the role, the company culture, and the opportunities for professional development and growth within the organization.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role, with a focus on customer relationship management, communication, and problem-solving
• Prepare for behavioral-based interview questions that assess your customer relationship management, communication, and problem-solving skills, as well as your commercial acumen and business awareness
• Research Yokogawa's industry and competitors to demonstrate your business awareness and strategic thinking
• Follow up with the hiring manager one week after submitting your application to inquire about the status of your application and express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.