📌 Core Information
🔹 Job Title: Account Officer
🔹 Company: Metrobank
🔹 Location: City of Calamba, Laguna, Philippines
🔹 Job Type: On-site
🔹 Category: Banking
🔹 Date Posted: 2025-07-03
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing loan booking/release from approval to compliance
- Ensuring compliance to regulatory and credit policies of the Bank
- Liaising with internal and external clients for loan document submission
- Providing clients/branches with regular updates on loan status
- Contributing to the enhancement and implementation of loan programs
ASSUMPTION: This role requires strong organizational skills and attention to detail, as well as excellent communication skills to effectively manage clients and branches.
📋 Key Responsibilities
✅ Drives the booking of approved loans
✅ Confirms approval terms and conditions with clients/branches
✅ Pre-screens loan and collateral documents for completeness and sufficiency
✅ Facilitates loan document signing and regular coordination with clients/branches
✅ Liaises with internal and external clients for loan document submission
✅ Provides clients/branches with regular updates on loan status
✅ Tracks and monitors document deficiencies and follows up submission as deemed necessary
✅ Handles pre-booking related inquiries, requests, and concerns
✅ Contributes to the enhancement and implementation of loan programs
✅ Recommends policy, process, and system improvement of the Department/Division
✅ Performs other related functions as assigned
ASSUMPTION: This role involves a high level of client interaction and requires strong problem-solving skills to address any issues that may arise during the loan booking process.
🎯 Required Qualifications
Education: Not specified in the job description
Experience: 2-3 years of experience in banking, specifically handling auto and home loan products
Required Skills:
- Loan Management
- Client Coordination
- Document Verification
- Regulatory Compliance
- Policy Improvement
- Communication
- Problem Solving
- Team Collaboration
Preferred Skills:
- Fluency in Filipino (Tagalog)
ASSUMPTION: Fluency in Filipino (Tagalog) may be preferred for better communication with local clients and branches.
💰 Compensation & Benefits
Salary Range: PHP 30,000 - 40,000 per month (Estimated based on industry standards for a Junior Officer role in the banking sector in the Philippines)
Benefits:
- Health and dental insurance
- Retirement plan
- Employee discounts on banking services
- Training and development opportunities
Working Hours: 8:00 AM - 5:00 PM, Monday to Friday (40 hours per week)
ASSUMPTION: The salary range is an estimate based on industry standards for a Junior Officer role in the banking sector in the Philippines. Actual salary may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Banking
Company Size: 10,001+ employees
Founded: 1962
Company Description:
- Metrobank is the country’s premiere universal bank with the largest consolidated network of over 870 branches and over 1,900 automated teller machines nationwide, and 33 foreign branches, subsidiaries, and representative offices.
- A recognized leader in the country’s banking industry, Metrobank has become the trusted banking partner, staying true to its promise of keeping you in good hands.
- The driving force of Metrobank’s success is its people who are committed to product quality and service excellence; practice strong work ethics and good governance. They uphold a culture anchored on their core values of customer delight, teamwork, passion for results, and integrity.
Company Specialties:
- Commercial Banking
- Consumer Lending
- Trade Products and Finance
- Investments Management
- Cash Management
- Treasury
- Personal Banking
- SME Banking
Company Website: https://www.metrobank.com.ph
ASSUMPTION: Metrobank is a well-established and reputable financial institution in the Philippines, offering a wide range of banking and financial services to both individual and corporate clients.
📊 Role Analysis
Career Level: Junior Officer
Reporting Structure: This role reports directly to the Head of the Loan Booking Department.
Work Arrangement: On-site, full-time
Growth Opportunities:
- Progression to a Senior Officer role with increased responsibilities and higher compensation
- Transition to other departments within the bank, such as Credit Risk Management or Treasury, to gain diverse experience
- Participation in training and development programs to enhance skills and knowledge
ASSUMPTION: Metrobank offers opportunities for career growth and development, with a clear path for progression within the organization.
🌍 Location & Work Environment
Office Type: Corporate office
Office Location(s): Metrobank Plaza, Sen. Gil J. Puyat Avenue, Makati, Metro Manila
Geographic Context:
- The City of Calamba is located in the province of Laguna, Philippines, approximately 50 kilometers south of Manila.
- The city is known for its historical and cultural landmarks, as well as its proximity to nature attractions like Mount Makiling and the Pansol Hot Springs.
- The work environment is expected to be professional and collaborative, with a focus on teamwork and customer service.
Work Schedule: Monday to Friday, 8:00 AM - 5:00 PM (40 hours per week)
ASSUMPTION: The work environment at Metrobank is expected to be dynamic and fast-paced, with a strong emphasis on delivering excellent customer service and maintaining high standards of professionalism.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- Face-to-face interview with the hiring manager
- Background check and offer
Key Assessment Areas:
- Problem-solving skills
- Communication and interpersonal skills
- Knowledge of banking and loan processes
- Attention to detail and organizational skills
Application Tips:
- Highlight relevant experience in banking and loan management
- Tailor your resume and cover letter to emphasize skills and qualifications relevant to the role
- Prepare for behavioral and situational interview questions that focus on problem-solving and communication skills
ATS Keywords: Loan Booking, Client Coordination, Document Verification, Regulatory Compliance, Policy Improvement, Communication, Problem Solving, Team Collaboration
ASSUMPTION: The application process for this role is expected to be competitive, with a focus on assessing the candidate's problem-solving skills, communication skills, and relevant experience in banking and loan management.
🛠️ Tools & Technologies
- Banking software and systems
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer Relationship Management (CRM) software
ASSUMPTION: The specific tools and technologies used in this role may vary depending on the department and the bank's internal systems.
👔 Cultural Fit Considerations
Company Values:
- Customer Delight
- Teamwork
- Passion for Results
- Integrity
Work Style:
- Collaborative and team-oriented
- Results-driven and proactive
- Adaptable and resilient
Self-Assessment Questions:
- Do you have strong problem-solving skills and the ability to work well under pressure?
- Are you comfortable working in a dynamic and fast-paced environment?
- Do you have excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships?
ASSUMPTION: Metrobank values employees who are customer-focused, team-oriented, passionate about their work, and committed to maintaining high standards of professionalism and integrity.
⚠️ Potential Challenges
- High workload and tight deadlines during peak loan booking periods
- Dealing with difficult clients or branches with complex loan requirements
- Keeping up with changes in regulatory and credit policies
- Working in a fast-paced and dynamic environment
ASSUMPTION: The role of an Account Officer can be challenging at times, requiring strong problem-solving skills, excellent communication skills, and the ability to work well under pressure.
📈 Similar Roles Comparison
- Compared to other loan booking roles in the banking industry, this role may have a higher focus on client coordination and communication
- In the Philippines, the banking industry is highly regulated, with strict guidelines on loan booking and release processes
- Career progression in this role may involve transitioning to other departments within the bank, such as Credit Risk Management or Treasury
ASSUMPTION: This role is similar to other loan booking roles in the banking industry, with a focus on managing loan booking processes, ensuring compliance with regulatory and credit policies, and liaising with clients and branches.
📝 Sample Projects
- Managing the loan booking process for a high-value client with complex loan requirements
- Implementing a new loan booking system to improve efficiency and accuracy
- Conducting a thorough review of loan booking processes to identify areas for improvement and enhancement
ASSUMPTION: These sample projects are intended to provide an insight into the types of tasks and responsibilities that an Account Officer may be expected to perform in this role.
❓ Key Questions to Ask During Interview
- Can you describe the typical workload and work environment for this role?
- How does the bank support the professional development and growth of its employees?
- What are the key priorities for this role in the first 90 days?
- How does the bank measure the success of its Account Officers, and what are the key performance indicators (KPIs) for this role?
- What are the opportunities for career progression within the bank, and how does the bank support employees in achieving their career goals?
ASSUMPTION: These key questions are designed to provide insight into the role, the work environment, and the opportunities for professional development and growth within the bank.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the Metrobank careers portal
- Tailor your resume and cover letter to highlight your relevant experience in banking and loan management
- Prepare for behavioral and situational interview questions that focus on problem-solving and communication skills
- If selected for an interview, research the company and the role to demonstrate your interest and enthusiasm
- Follow up with the hiring manager after the interview to express your appreciation and reiterate your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
