📌 Core Information
🔹 Job Title: Account Operations Specialist II (Manheim)
🔹 Company: Cox Enterprises
🔹 Location: Matteson, IL - 20401 Cox Ave
🔹 Job Type: Full-Time
🔹 Category: Vehicle Operations
🔹 Date Posted: 2025-05-27
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Serving as the primary point of contact for resolving client issues, fostering positive relationships with both internal and external stakeholders.
- Coordinating sale vehicle run processes, maintaining communication with auction departments to ensure timely completion of services.
- Building relationships with assigned clients, examining vehicles, completing estimates for reconditioning services, and conducting condition report and imaging audits.
- Educating clients on auction processes and recommending Manheim/CAI products and services based on client needs.
- Demonstrating effective prioritization skills, professionalism, and strict adherence to Cox standards and guidelines.
ASSUMPTION: This role requires strong communication skills, attention to detail, and the ability to multitask and prioritize effectively in a fast-paced environment.
📋 Key Responsibilities
✅ Primary point of contact for resolving client issues, collaborating with auction teams, and various stakeholders.
✅ Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies.
✅ Coordinate sale vehicle run processes, maintain direct communication with other auction departments to ensure appropriate movement and organization of client inventory.
✅ Build positive relationships with assigned clients, examine vehicles in the sales lineup, complete estimates for reconditioning services, and conduct condition report and imaging audits.
✅ Educate and act as a liaison for clients on auction processes, recommend and/or upsell Manheim/CAI products and services based on client needs.
✅ Demonstrate effective prioritization skills, professionalism in client relationships, and assist in resolving client issues promptly and professionally.
✅ Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality and accuracy per client SLA guidelines.
✅ Perform any other duties assigned.
ASSUMPTION: This role involves a high level of client interaction and requires strong problem-solving skills to address various client issues effectively.
🎯 Required Qualifications
Education: High School Diploma/GED
Experience: 3 years in a related field
Required Skills:
- Excellent communication skills
- Strong problem-solving abilities
- Proficiency with Microsoft Office applications and other internal business platforms
- Valid driver's license
Preferred Skills:
- Prior experience in vehicle reconditioning and/or general auto body knowledge
- Self-starter with ability to work with minimal supervision
- Ability to handle multiple tasks simultaneously
- Ability to operate vehicles with standard and automatic transmission
ASSUMPTION: While a degree is not required, relevant experience in a related field is crucial for success in this role.
💰 Compensation & Benefits
Salary Range: $21.54 - $32.31 per hour
Benefits:
- Minimum of 16 hours of paid time off every month
- Seven paid holidays throughout the calendar year
- Additional paid time off for bereavement, time off to vote, jury duty, volunteer time off, military leave, and parental leave
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
Working Hours: Full-time, day shift
ASSUMPTION: The salary range provided is an hourly rate and may vary based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities.
📌 Applicant Insights
🔍 Company Context
Industry: Cox Automotive is a leading provider of vehicle remarketing services, including wholesale used vehicle auctions, dealer services, and vehicle inventory management solutions.
Company Size: Cox Enterprises is a large, privately-held company with over 10,000 employees.
Founded: 1898, as a newspaper company; expanded into automotive and technology sectors in the late 20th century.
Company Description:
- Cox Automotive is a subsidiary of Cox Enterprises, focusing on providing innovative solutions for the automotive industry.
- The company offers a range of services, including wholesale used vehicle auctions, dealer services, and vehicle inventory management solutions.
- Cox Automotive is committed to delivering exceptional customer service and fostering positive relationships with both internal and external stakeholders.
Company Specialties:
- Wholesale used vehicle auctions
- Dealer services
- Vehicle inventory management solutions
Company Website: CoxAutomotive.com
ASSUMPTION: Cox Automotive is a well-established company with a strong presence in the automotive industry, offering a range of services to support vehicle remarketing and dealer operations.
📊 Role Analysis
Career Level: This role is an Individual Contributor position, focusing on day-to-day operations and client interactions.
Reporting Structure: The Account Operations Specialist II reports directly to the Account Operations Manager.
Work Arrangement: This role requires on-site work at a specified Cox location, with no remote work option available.
Growth Opportunities:
- Progression to Account Operations Specialist III or similar roles with increased responsibilities and leadership opportunities.
- Expansion into other areas of Cox Automotive, such as dealer services or vehicle inventory management solutions.
- Development of expertise in specific client accounts or industry segments.
ASSUMPTION: This role offers opportunities for career growth and development within the Cox Automotive organization.
🌍 Location & Work Environment
Office Type: Cox Automotive's Matteson, IL location is an on-site office with a dedicated workspace for employees.
Office Location(s): 20401 Cox Ave, Matteson, IL 60443
Geographic Context:
- The Matteson, IL office is located in the south suburbs of Chicago, approximately 30 miles south of downtown Chicago.
- The area offers a mix of urban and suburban living, with easy access to major highways and public transportation.
- Matteson has a population of around 19,000 residents and is known for its diverse community and family-friendly neighborhoods.
Work Schedule: Full-time, day shift, with a standard workweek of 40 hours.
ASSUMPTION: The Matteson, IL office provides a professional work environment with easy access to amenities and resources.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Background check and drug test
- Job offer and onboarding
Key Assessment Areas:
- Communication skills and customer service aptitude
- Problem-solving abilities and critical thinking
- Attention to detail and organizational skills
- Adaptability and ability to work in a fast-paced environment
Application Tips:
- Highlight relevant experience in customer service, problem-solving, and automotive industry knowledge in your resume and cover letter.
- Prepare examples of how you have handled challenging client situations and resolved issues effectively.
- Demonstrate your familiarity with Cox Automotive and its services during the interview.
ATS Keywords: Account Operations, Client Relations, Vehicle Reconditioning, Auction Processes, Customer Service, Problem Solving, Microsoft Office, Cox Automotive
ASSUMPTION: The application process for this role may include assessments of communication skills, problem-solving abilities, and attention to detail, as these are crucial for success in the position.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Internal business platforms (Cox-specific software)
- Vehicle condition and reconditioning software
ASSUMPTION: Proficiency with Microsoft Office Suite and Cox-specific software is essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Customer Focus
- Integrity
- Innovation
- Accountability
- Collaboration
Work Style:
- Fast-paced and dynamic environment
- Strong emphasis on customer service and problem-solving
- Collaborative and team-oriented culture
Self-Assessment Questions:
- Do you have strong communication skills and the ability to handle challenging client situations professionally?
- Are you comfortable working in a fast-paced environment and multitasking effectively?
- Do you have a strong commitment to customer service and a passion for helping others?
ASSUMPTION: Successful candidates for this role will demonstrate a strong fit with Cox Automotive's company values and work style, with a particular emphasis on customer focus, integrity, and collaboration.
⚠️ Potential Challenges
- Handling difficult client situations and resolving complex issues
- Managing multiple tasks and prioritizing effectively in a fast-paced environment
- Adapting to changes in processes and procedures as the company evolves
- Working on-site at a specified Cox location, with no remote work option available
ASSUMPTION: While this role presents various challenges, successful candidates will possess the skills and abilities necessary to thrive in a dynamic and fast-paced environment.
📈 Similar Roles Comparison
- Compared to other Account Operations Specialist roles, this position may have a broader scope of client accounts and more complex issues to resolve.
- Within the automotive industry, this role is similar to Client Relations Specialists or Vehicle Reconditioning Coordinators, with a focus on customer service and process management.
- Career progression in this field may lead to roles such as Account Operations Manager or other leadership positions within Cox Automotive.
ASSUMPTION: This role offers unique opportunities for career growth and development within the Cox Automotive organization, with potential progression to leadership positions or expansion into other areas of the business.
📝 Sample Projects
- Developing and implementing a new process for vehicle reconditioning estimates to improve efficiency and accuracy
- Creating and delivering a training session on auction processes for new clients or employees
- Conducting a comprehensive review of client accounts to identify opportunities for improved service and increased revenue
ASSUMPTION: These sample projects demonstrate the range of responsibilities and initiatives that an Account Operations Specialist II may undertake in this role.
❓ Key Questions to Ask During Interview
- Can you describe a typical day or week in this role and the types of client issues I might encounter?
- How does this role collaborate with other departments, such as auction teams and reconditioning services?
- What opportunities are there for professional development and growth within Cox Automotive?
- How does the company support work-life balance for its employees?
- What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
ASSUMPTION: Asking these questions during the interview will help you better understand the role's day-to-day responsibilities, the company culture, and the opportunities for professional growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Customize your resume to highlight relevant experience in customer service, problem-solving, and automotive industry knowledge.
- Prepare a cover letter demonstrating your familiarity with Cox Automotive and its services, as well as your enthusiasm for the role.
- If applicable, prepare examples of how you have handled challenging client situations and resolved issues effectively.
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the position.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
