📌 Core Information
🔹 Job Title: Account Partner
🔹 Company: Salesforce
🔹 Location: Colombia - Bogota, Argentina - Buenos Aires
🔹 Job Type: Full-Time, Telecommute
🔹 Category: Customer Success
🔹 Date Posted: 2025-04-14
🔹 Experience Level: 5-10 years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Acting as a trusted advisor to customers, driving strategic strategy and value
- Facilitating deal cycle participation, account reviews, and value assessments
- Accountable for bookings, revenue, margin, CSAT, and value delivered
- Collaborating with internal teams and customers to define roadmaps to success
- Piloting awareness within micro-verticals to develop repeatable motions
ASSUMPTION: This role requires a balance of strategic thinking, relationship building, and execution excellence. It's ideal for someone with a strong consulting background and experience working with C-Suite executives.
📋 Key Responsibilities
✅ Drive thoughtful, strategic strategy for our customers
✅ Facilitate qualification, deal cycle participation, account reviews, and value assessments
✅ Accountable for bookings, revenue, margin, CSAT, and value delivered
✅ Enable smooth transition and partnership into our delivery team with effective margins, staffing plans, approach, and Salesforce methodology
✅ Act as a trusted advisor to Salesforce's customers to accelerate value and improve customer outcomes
✅ Pilot awareness within a micro-vertical to develop repeatable motions
✅ Serve as a key SME and services consultant to our sales teams
✅ Serve as the liaison between internal and external teams
ASSUMPTION: This role involves a mix of strategic planning, customer engagement, and team collaboration. It requires strong communication skills and the ability to navigate complex customer environments.
🎯 Required Qualifications
Education: Bachelor's degree or equivalent experience
Experience: 5-10 years of experience, with at least 3 years in a consulting or similar role
Required Skills:
- Proven experience owning or leading a book-of-business
- Experience working within a consulting landscape
- Experience selling professional services related to digital transformation
- Experience driving a strategic motion, including value propositions, execution planning, teaming, and outcomes-based engagements
- Capable of building assets from scratch, including marketing, sales, and strategy solutions
- Experience with global procurement leads to settle pricing and deal strategy
- Skilled in maneuvering and working with the C-Suite during a strategy cycle
Preferred Skills:
- Fluency in Spanish
- Experience working with Salesforce products
ASSUMPTION: Given the strategic nature of this role, candidates should have a strong track record in consulting, sales, or a similar field. Experience with Salesforce products is a plus but not required.
💰 Compensation & Benefits
Salary Range: $120,000 - $180,000 USD per year (based on experience and location)
Benefits:
- Comprehensive health benefits
- Retirement savings plans
- Paid time off and leave policies
- Parental benefits
- Perks and discounts
Working Hours: Full-time, with flexible hours and a focus on results
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles. Actual compensation may vary based on experience and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Salesforce is a leading global provider of customer relationship management (CRM) software and enterprise cloud computing services
Company Size: Salesforce has over 10,000 employees worldwide, providing a large and diverse work environment
Founded: Salesforce was founded in 1999 and has since grown into a publicly traded company with a market capitalization of over $150 billion
Company Description:
- Salesforce is a customer company that inspires the future of business with AI+ Data + CRM
- It empowers employees to be Trailblazers, driving performance and career growth while improving the state of the world
- Salesforce focuses on delivering strategic engagements that define groundbreaking opportunities and articulate clear plans for execution of change programs
Company Specialties:
- Enterprise Cloud Computing and Customer Relationship Management
Company Website: http://www.salesforce.com
ASSUMPTION: Salesforce is a well-established company with a strong brand and a reputation for innovation and customer success. Its large size offers many opportunities for growth and development.
📊 Role Analysis
Career Level: This role is at the senior individual contributor level, with potential for growth into management
Reporting Structure: The Account Partner reports directly to the Senior Director of Professional Services
Work Arrangement: This role is remote-friendly, with a focus on results and flexible hours
Growth Opportunities:
- Potential to move into management or take on more strategic roles within the organization
- Opportunities to work on high-impact projects and engage with C-Suite executives
- Access to professional development and training resources
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to work on high-profile projects and engage with senior leadership.
🌍 Location & Work Environment
Office Type: Salesforce has multiple offices worldwide, with a focus on remote work and flexible arrangements
Office Location(s): Bogota, Colombia and Buenos Aires, Argentina
Geographic Context:
- Bogota is the capital and largest city of Colombia, with a population of over 8 million people
- Buenos Aires is the capital and largest city of Argentina, with a population of over 3 million people
- Both cities offer vibrant cultures, diverse communities, and numerous opportunities for entertainment and leisure
Work Schedule: Full-time, with flexible hours and a focus on results
ASSUMPTION: Both Bogota and Buenos Aires offer dynamic work environments with diverse cultures and numerous opportunities for personal and professional growth.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen with a recruiter to assess cultural fit and basic qualifications
- Behavioral and technical interviews with hiring managers and team members
- Final interview with the Senior Director of Professional Services
- Background check and offer extension
Key Assessment Areas:
- Strategic thinking and problem-solving skills
- Customer engagement and relationship-building abilities
- Consulting and execution skills
- Cultural fit and alignment with Salesforce values
Application Tips:
- Highlight your experience with strategic planning, customer engagement, and consulting
- Tailor your resume and cover letter to emphasize your relevant skills and experiences
- Prepare for behavioral interviews by reflecting on your past experiences and accomplishments
- Research Salesforce's company culture and values to demonstrate your cultural fit
ATS Keywords: Account Management, Consulting, Digital Transformation, Strategic Planning, Sales, Customer Success, C-Suite Engagement, Value Proposition, Execution Planning, Relationship Building, Revenue Generation, Business Strategy, Change Management, Team Collaboration, Market Analysis, Stakeholder Management
ASSUMPTION: The application process for this role is likely to be competitive, with a focus on strategic thinking, customer engagement, and consulting skills.
🛠️ Tools & Technologies
- Salesforce CRM
- Microsoft Office Suite
- Project management tools (e.g., Asana, Jira)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
ASSUMPTION: This role requires proficiency in Salesforce CRM and other relevant tools and technologies. Experience with Salesforce products is a plus but not required.
👔 Cultural Fit Considerations
Company Values:
- Customer Success
- Innovation
- Trust
- Equality
- Sustainability
Work Style:
- Collaborative and team-oriented
- Focused on results and customer success
- Adaptable and responsive to change
Self-Assessment Questions:
- How have you demonstrated a commitment to customer success in your previous roles?
- Can you provide an example of a time when you had to adapt to a significant change in a project or customer requirement?
- How do you approach building and maintaining relationships with C-Suite executives?
ASSUMPTION: Salesforce values a diverse and inclusive work environment, with a focus on customer success, innovation, and trust. Candidates should be able to demonstrate a strong fit with these values and a collaborative work style.
⚠️ Potential Challenges
- Managing multiple customer relationships and priorities simultaneously
- Navigating complex customer environments and stakeholder dynamics
- Keeping up with the fast-paced and ever-evolving Salesforce product suite
- Balancing strategic planning with day-to-day execution and delivery
ASSUMPTION: This role presents unique challenges, including managing multiple customer relationships, navigating complex customer environments, and balancing strategic planning with execution.
📈 Similar Roles Comparison
- Unlike traditional consulting roles, this role focuses on driving customer success and value rather than pure project delivery
- This role requires a strong understanding of Salesforce products and their application to specific customer needs
- Career progression in this role may involve moving into management or taking on more strategic responsibilities within the organization
ASSUMPTION: This role is unique in its focus on driving customer success and value, requiring a strong understanding of Salesforce products and their application to specific customer needs.
📝 Sample Projects
- Developing a strategic roadmap for a customer to maximize their investment in Salesforce products
- Facilitating a complex deal cycle involving multiple stakeholders and global procurement teams
- Piloting a new service offering within a micro-vertical to develop repeatable motions
ASSUMPTION: These sample projects illustrate the strategic and customer-focused nature of this role, requiring strong consulting, relationship-building, and execution skills.
❓ Key Questions to Ask During Interview
- How does this role fit into the broader strategy of the Professional Services team and Salesforce as a whole?
- What are the most challenging aspects of this role, and how have previous Account Partners approached them?
- How does Salesforce support the professional development and growth of its Account Partners?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does Salesforce measure the success of its Account Partners, and what are the key performance indicators (KPIs) for this role?
ASSUMPTION: These key questions help applicants understand the strategic context, challenges, and expectations of the role, as well as the opportunities for professional growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the LinkedIn job posting
- Tailor your resume and cover letter to highlight your relevant skills and experiences, particularly in strategic planning, customer engagement, and consulting
- Prepare for behavioral interviews by reflecting on your past experiences and accomplishments
- Research Salesforce's company culture and values to demonstrate your cultural fit
- Follow up with the recruiter after submitting your application, and be prepared to move quickly through the interview process
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
