Account Relationship Manager - Mental Healthcare

📌 Core Information

🔹 Job Title: Account Relationship Manager - Mental Healthcare

🔹 Company: Mindful Support Services

🔹 Location: Tigard, Oregon, United States

🔹 Job Type: Full-time, In-Office

🔹 Category: Mental Health Care

🔹 Date Posted: April 7, 2025

🔹 Experience Level: Entry-level to 2 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Maintaining strong relationships with contracted mental health providers
• Serving as the primary point of contact for providers
• Building and maintaining equitable partnerships with providers
• Ensuring provider success through coaching and support

ASSUMPTION: This role requires excellent communication, interpersonal, and problem-solving skills, as well as a strong attention to detail and organizational skills.

📋 Key Responsibilities

✅ Develop lasting relationships with individual providers while understanding their motivation and goals

✅ Identify opportunities for improving providers’ success and enroll them in relevant training programs

✅ Track outreach to providers and log each interaction in the CRM

✅ Engage in direct feedback from the organization, team, and provider members to ensure satisfaction and understanding of the business relationship

ASSUMPTION: This role involves a significant amount of communication and relationship-building, with a focus on provider success and satisfaction.

🎯 Required Qualifications

Education: Bachelor’s degree preferred, but equivalent combination of education, training, and experience may be considered

Experience: 0-2 years of relevant experience

Required Skills:

• Strong attention to detail and organizational skills
• Ability to communicate professionally, clearly, and effectively
• Exceptional interpersonal, problem-solving, and conflict resolution skills
• Strong coaching and leadership skills
• Proficiency with various office technologies, including Excel

Preferred Skills:

• Background in hospitality or long-term customer service relationships

ASSUMPTION: While a bachelor's degree is preferred, equivalent experience may be considered due to the importance of strong organizational and communication skills for this role.

💰 Compensation & Benefits

Salary Range: $50,000 - $55,000 per year

Benefits:

• 75% employer-covered Health, Dental & Vision benefits plan
• 401(k) savings plan with employer matching upon eligibility
• 8 paid holidays
• 15 PTO days accrued annually
• Professional and career development opportunities
• Compensation evaluated with opportunities for advancement

Working Hours: 40 hours per week, Monday-Friday, 8:30am-5:30pm

ASSUMPTION: The salary range provided is based on industry standards for entry-level to mid-level Account Relationship Manager positions in the mental health care industry in the Pacific Northwest.

📌 Applicant Insights

🔍 Company Context

Industry: Mindful Support Services is a mental health care organization focused on business-to-business support for independent therapy and psychiatric private practices.

Company Size: 51-200 employees

Founded: 2011

Company Description:

• Provides administrative and organizational services to simplify sourcing, marketing, and billing with patients and insurers
• Supports over 1,500 mental health providers and over 20,000 patients per week across 16 locations and virtually via Telehealth
• Dedicated to improving access to high-quality mental healthcare in the community

Company Specialties:

• Lead generation and marketing
• Administrative and practice management support
• Billing and accounting

Company Website: http://www.mindfulsupportservices.com

ASSUMPTION: Mindful Support Services is a growing company in the mental health care industry, with a focus on supporting independent therapy and psychiatric private practices.

📊 Role Analysis

Career Level: Entry-level to mid-level

Reporting Structure: This role reports directly to the Provider Relations Manager

Work Arrangement: This is a full-time, in-office position with standard business hours

Growth Opportunities:

• Professional and career development opportunities
• Opportunities for advancement within the company

ASSUMPTION: This role offers opportunities for growth and development within the company, as well as the chance to make a significant impact on the success of the providers Mindful Support Services supports.

🌍 Location & Work Environment

Office Type: In-office, with a focus on collaboration and teamwork

Office Location(s): Tempe Mindful Therapy Group office

Geographic Context:

• Tigard is a suburb of Portland, Oregon, with a population of approximately 51,000
• The area offers a mix of urban and suburban living, with easy access to outdoor recreation and cultural attractions
• Mindful Support Services has multiple locations across the Pacific Northwest, including Arizona, Nevada, Oregon, Colorado, and Washington

Work Schedule: Monday-Friday, 8:30am-5:30pm, with occasional evening or weekend events

ASSUMPTION: The work environment at Mindful Support Services is collaborative and supportive, with a focus on helping providers succeed and improving access to mental healthcare in the community.

💼 Interview & Application Insights

Typical Process:

• Online application and resume submission
• Phone or video screen with the Provider Relations Manager
• In-person interview with the Provider Relations Manager and a provider
• Final interview with the Director of Provider Relations

Key Assessment Areas:

• Communication and interpersonal skills
• Problem-solving and conflict resolution skills
• Organizational skills and attention to detail
• Cultural fit with the company and its mission

Application Tips:

• Highlight any relevant experience in hospitality, customer service, or mental health care
• Tailor your resume and cover letter to emphasize your strong organizational skills, attention to detail, and communication skills
• Prepare for behavioral interview questions that focus on your problem-solving, coaching, and leadership skills

ATS Keywords: Account Relationship Manager, Mental Healthcare, Provider Relations, Communication, Interpersonal Skills, Problem Solving, Organizational Skills, Attention to Detail, Coaching, Leadership

ASSUMPTION: The application process for this role is likely to be competitive, with a focus on strong communication, interpersonal, and organizational skills, as well as a passion for mental health care.

🛠️ Tools & Technologies

• CRM software (e.g., Salesforce, HubSpot, or Zoho CRM)
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Google Workspace (Gmail, Google Drive, Google Docs)

ASSUMPTION: The specific tools and technologies used by Mindful Support Services may vary, but strong proficiency with office technologies, including Excel, is required for this role.

👔 Cultural Fit Considerations

Company Values:

• Respect
• Authenticity
• Collaboration
• Perseverance

Work Style:

• Collaborative and team-oriented
• Focused on provider success and satisfaction
• Adaptable and resourceful

Self-Assessment Questions:

• Do you have strong communication and interpersonal skills, with a focus on building lasting relationships?
• Are you adaptable and resourceful, with a strong attention to detail and organizational skills?
• Do you have a passion for mental health care and a commitment to improving access to high-quality mental healthcare in the community?

ASSUMPTION: Mindful Support Services values candidates who are strong communicators, adaptable, and committed to its mission of improving access to mental healthcare in the community.

⚠️ Potential Challenges

• Working with a diverse group of mental health providers, each with their own unique needs and goals
• Managing a high volume of providers and ensuring their success and satisfaction
• Balancing the needs of providers with the goals of the organization
• Adapting to changes in the mental health care industry and regulatory environment

ASSUMPTION: This role may present challenges related to provider management, communication, and adaptability, but offers the opportunity to make a significant impact on the success of the providers Mindful Support Services supports.

📈 Similar Roles Comparison

• This role is similar to an Account Manager or Client Relationship Manager in other industries, but with a focus on mental health care providers
• Unlike other roles, this position requires a strong understanding of the mental health care industry and a commitment to improving access to mental healthcare in the community
• Career paths for this role may include advancement to Provider Relations Manager or other leadership positions within the company

ASSUMPTION: While this role shares similarities with other Account Manager or Client Relationship Manager positions, its focus on mental health care providers and commitment to improving access to mental healthcare in the community sets it apart.

📝 Sample Projects

• Developing and implementing a provider onboarding program to improve provider satisfaction and success
• Conducting regular provider satisfaction surveys and using the results to inform improvements to the provider experience
• Collaborating with the marketing team to develop and implement provider-focused marketing campaigns

ASSUMPTION: These sample projects are intended to illustrate the types of initiatives an Account Relationship Manager might undertake to improve provider success and satisfaction, but may vary depending on the specific needs of the providers and the organization.

❓ Key Questions to Ask During Interview

• What are the biggest challenges facing mental health providers today, and how does this role help address them?
• How does Mindful Support Services support the professional development and growth of its employees?
• What are the most important qualities for success in this role, and how does the company support employees in developing those qualities?
• How does the company measure the success of its providers, and how does this role contribute to that success?
• What opportunities are there for growth and advancement within the company for this role?

ASSUMPTION: These interview questions are intended to help candidates better understand the role, the company, and the opportunities for growth and development, but may vary depending on the specific needs and interests of the candidate.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your strong organizational skills, attention to detail, and communication skills, as well as any relevant experience in hospitality, customer service, or mental health care
• Prepare for behavioral interview questions that focus on your problem-solving, coaching, and leadership skills
• Follow up with the company one week after submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.