Account Rep Personal Lines - Dempsey and Siders

📌 Core Information

🔹 Job Title: Account Rep Personal Lines - Dempsey and Siders

🔹 Company: Great American Insurance Group

🔹 Location: United States

🔹 Job Type: On-site

🔹 Category: Not Specified

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Developing and maintaining relationships with personal line accounts
• Managing customer queries relating to policy maintenance and renewals
• Remarketing accounts to offer improved pricing or coverage
• Assisting with quoting new business

ASSUMPTION: The job description suggests a focus on customer interaction and insurance policy management. This involves ensuring policies meet client needs and enhancing product offerings.

📋 Key Responsibilities

✅ Develop relationships with current and new Personal Line accounts

✅ Understand and address customer circumstances, problems, and expectations

✅ Perform policy maintenance and management tasks such as renewals and underwriting requests

✅ Proactively review policy terms and compare with renewal terms

✅ Remarkets policies as needed for better options

✅ Assist in quoting new business for both new and existing clients

✅ Utilize computerized systems for documentation and support

✅ Maintain in-depth product and industry knowledge

ASSUMPTION: The responsibilities emphasize strong service and support, involving proactive management and client relationship skills.

🎯 Required Qualifications

Education: Associate degree or equivalent experience

Experience: Minimum of 3 years in personal lines insurance

Required Skills:

• Relationship management
• Customer service proficiency
• Policy maintenance and underwriting knowledge

Preferred Skills:

• Account remarketing experience
• Advanced data entry and documentation skills

ASSUMPTION: Candidates should have a solid foundation in insurance policy handling, supplemented with customer engagement abilities.

💰 Compensation & Benefits

Salary Range: Not specified; compensation varies by role, location, and individual qualifications

Benefits:

• Medical, dental, and vision plans from day one
• PTO and paid holidays
• Commuter benefits
• 401(k) plan with company match

Working Hours: 40 hours per week

ASSUMPTION: The benefits package suggests a comprehensive support structure for employees, indicating a significant focus on employee well-being and engagement.

📌 Applicant Insights

🔍 Company Context

Industry: Insurance, with a specialization in niche marketplaces

Company Size: 5,001-10,000 employees – indicative of robust company resources and diverse opportunities

Founded: History dating back to 1872

Company Description:

• Long-standing reputation with a focus on trust and reliability
• Subsidiary of American Financial Group, enhancing its financial foundation
• Recognized for innovation in specialty insurance

Company Specialties:

• Specialty Insurance
• Property & Casualty Insurance
• Environmental Insurance

Company Website: https://www.GAIG.com

ASSUMPTION: The company stands out in providing specialized insurance services, supported by a strong financial backing.

📊 Role Analysis

Career Level: Mid-level role focusing on tactical execution and customer interaction

Reporting Structure: Likely reports directly to senior management within the Dempsey & Siders unit

Work Arrangement: Hybrid schedule, offering flexibility with a requirement for on-site presence

Growth Opportunities:

• Exposure to diverse insurance products
• Possibility to acquire advanced roles in policy management
• Opportunities to enhance industry knowledge

ASSUMPTION: Opportunities for growth and development are enhanced by the company's broad industry presence and extensive specialty lines.

🌍 Location & Work Environment

Office Type: Corporate office setup within the Blue Ash, OH location

Office Location(s): Primarily working out of Blue Ash, Ohio

Geographic Context:

• Great American Insurance Group headquartered in Cincinnati, Ohio
• Blue Ash is a prominent business area near Cincinnati
• A supportive business community with networking opportunities

Work Schedule: Regular work hours with three days in the office

ASSUMPTION: The office in Blue Ash offers a collaborative environment possibly suited to focus on customer service and policy management.

💼 Interview & Application Insights

Typical Process:

• Initial resume screening
• Phone screening with HR or recruiter
• In-person or virtual interview with the hiring manager

Key Assessment Areas:

• Insurance knowledge and experience
• Customer service and relationship management skills
• Problem-solving capabilities

Application Tips:

• Highlight experience with personal lines insurance
• Demonstrate customer service accomplishments
• Prepare examples of policy management success

ATS Keywords: Property & Casualty Insurance, Personal Lines, Customer Service, Policy Management

ASSUMPTION: The emphasis on customer service and policy management points to a thorough evaluation of technical and interpersonal skills during recruitment.

🛠️ Tools & Technologies

• Insurance policy management software
• Customer relationship management (CRM) systems
• Data analysis and documentation tools

ASSUMPTION: A technology-driven role requiring proficiency in various software tools for policy and customer management.

👔 Cultural Fit Considerations

Company Values:

• Diversity and inclusion
• Collaborative teamwork
• Integrity and trust

Work Style:

• Proactive problem-solving
• Customer-centric approach
• Detail-oriented and methodical

Self-Assessment Questions:

• Do I thrive in environments emphasizing customer interaction?
• Am I comfortable managing policy details and product information?
• Do I value diversity and work well in inclusive teams?

ASSUMPTION: The cultural focus on diversity and customer satisfaction indicates a need for interpersonal skills and a team-oriented mindset.

⚠️ Potential Challenges

• Navigating a broad range of insurance products
• Balancing customer needs with policy limitations
• Managing workloads between on-site and hybrid commitments
• Maintaining up-to-date industry knowledge

ASSUMPTION: Challenges may include adapting to the hybrid structure and ensuring up-to-date product and industry knowledge while meeting diverse customer needs.

📈 Similar Roles Comparison

• Typically involves policy management and client interaction
• May differ in focus on specific personal lines versus broader insurance lines
• Varies in level of required technical support and training provided

ASSUMPTION: Similar roles may offer different balances of customer service and technical insurance responsibilities, depending on the company's focus.

📝 Sample Projects

• Project lead for a new product introduction in a specialized policy segment
• Conducting a customer satisfaction survey to enhance service delivery
• Developing a client onboarding program for new policyholders

ASSUMPTION: Sample projects likely involve client engagement and strategic service enhancement initiatives within the personal lines domain.

❓ Key Questions to Ask During Interview

• How does the company support professional development for Account Representatives?
• What are the biggest challenges the team is currently facing?
• Could you describe a typical day in this role?
• What tools and systems are primarily used for policy management?
• How does the company integrate diversity and inclusion in daily operations?

ASSUMPTION: Questions are aimed at understanding growth opportunities, daily role expectations, and company culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume highlighting relevant insurance experience
• Tailor your application to emphasize customer service skills within insurance
• Provide detailed examples of past success in policy management
• Include any insurance-related certifications held

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.