Account Representative

📌 Core Information

🔹 Job Title: Account Representative

🔹 Company: Mariner Finance, LLC

🔹 Location: Alexandria, Louisiana, United States

🔹 Job Type: On-site

🔹 Category: Not specified

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Supporting branch operations by mastering consumer finance functions
• Meeting or exceeding sales and delinquency goals
• Delivering exceptional customer service
• Growing in responsibilities to advance your career with Mariner Finance

ASSUMPTION: The job focuses on both sales and customer service excellence, requiring adaptability and a sales-oriented mindset.

📋 Key Responsibilities

✅ Provide exceptional customer service by solving problems and presenting loan solutions.

✅ Process credit loan applications and analyze customer credit and financial data.

✅ Contact customers with past due balances to offer solutions and resolve delinquencies.

✅ Achieve sales and service goals consistently.

✅ Learn relevant consumer laws to ensure compliance.

✅ Maintain cash drawer operations, including processing payments and deposits.

✅ Perform additional functions based on market demand and staffing needs.

ASSUMPTION: Flexibility and a willingness to adapt to various tasks are key expectations for this role.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: Minimum of one year in a customer service or sales position

Required Skills:

• Excellent written and verbal communication skills
• Proficiency in Microsoft Office or similar programs
• Problem-solving and interpersonal skills in demanding situations
• Reliable transportation
• Must acquire required licenses for insurance product sales

Preferred Skills:

• Experience in cash handling, selling, or collections
• Some college coursework
• Bilingual fluency in Spanish/English

ASSUMPTION: Candidates with a strong customer service ethos and sales experience will have an advantage.

💰 Compensation & Benefits

Salary Range: Not specified. Typically aligned with industry standards for entry-level finance roles in the region.

Benefits:

• Health insurance
• Paid time off
• Retirement savings options

Working Hours: Full-time, 40 hours per week, with some seasonal Saturday hours

ASSUMPTION: Competitive benefits are likely offered, consistent with Mariner Finance's commitment to employee satisfaction.

📌 Applicant Insights

🔍 Company Context

Industry: Financial Services

Company Size: 1,001-5,000 employees, indicating a well-established organization with ample resources and support.

Founded: 2002

Company Description:

• Focus on providing flexible loan options and superior customer service
• Nearly 500 branches in 22 states
• Recognized as a community-focused consumer finance company

Company Specialties:

• Personal and consumer loans
• Auto and home improvement loans
• Online and retail sales finance

Company Website: http://www.marinerfinance.com

ASSUMPTION: The company values innovation and customer service, presenting a dynamic work environment.

📊 Role Analysis

Career Level: Entry-level position suitable for those entering the financial services industry

Reporting Structure: Reports to the Branch Manager

Work Arrangement: On-site with flexibility based on business needs

Growth Opportunities:

• Potential career advancement within branches
• Opportunities to develop sales and financial skills
• Possibility to assume greater responsibilities over time

ASSUMPTION: High performers may have opportunities for promotion and professional development.

🌍 Location & Work Environment

Office Type: Typical branch office environment

Office Location(s): Central Alexandria, LA

Geographic Context:

• Centrally located in a vibrant financial community
• Access to local consumer markets
• Strategic location allows a hometown approach to business

Work Schedule: Standard weekdays with occasional seasonal Saturday shifts

ASSUMPTION: The branch location provides good opportunities for engaging with a diverse customer base.

💼 Interview & Application Insights

Typical Process:

• Initial online application
• Phone screening with HR
• In-person or virtual interview with Branch Manager

Key Assessment Areas:

• Customer service skills
• Problem-solving and communication abilities
• Sales aptitude and motivation

Application Tips:

• Emphasize relevant customer service and sales experience
• Prepare examples of problem-solving in customer interactions
• Showcase ability to meet or exceed targets

ATS Keywords: Customer Service, Sales, Problem-Solving, Communication, Financial Analysis

ASSUMPTION: The application process seeks to identify candidates with strong customer engagement skills.

🛠️ Tools & Technologies

• Microsoft Office Suite
• Financial service software
• CRM systems

ASSUMPTION: Proficiency with technology is critical for managing customer data and operations effectively.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Community engagement
• Integrity and innovation

Work Style:

• Customer-focused with a proactive approach
• Collaborative and supportive teamwork
• Adaptive to dynamic business needs

Self-Assessment Questions:

• Can I thrive in a customer-centric environment?
• Am I comfortable working in a sales-driven position?
• Do I adapt well to changing schedules and tasks?

ASSUMPTION: Candidates who align with the company’s values and exhibit adaptability will thrive in this role.

⚠️ Potential Challenges

• Meeting sales targets in a competitive market
• Balancing customer service with sales objectives
• Adapting to flexible working hours including weekends
• Handling high-volume customer interaction

ASSUMPTION: Success in this role requires resilience and the ability to manage diverse tasks efficiently.

📈 Similar Roles Comparison

• Similar positions might have varied commission structures
• Sales-oriented roles may differ in customer interaction focuses
• Entry-level financial roles in other companies may offer linear career progression

ASSUMPTION: Understanding how this role differs from similar positions can help applicants gauge their fit and growth potential.

📝 Sample Projects

• Designing a customer outreach program for overdue loans
• Developing onboarding materials for new clients
• Contributing to branch-wide performance improvement strategies

ASSUMPTION: Projects may support innovation and enhance customer and operational outcomes.

❓ Key Questions to Ask During Interview

• What are the most important metrics for success in this role?
• How does the company support professional development?
• What is the branch's approach to customer service excellence?
• Can you describe the team dynamics within the branch?
• Are there opportunities for cross-functional projects?

ASSUMPTION: Asking insightful questions can demonstrate genuine interest and a strategic mindset.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Mariner Finance career page
• Ensure your resume highlights relevant customer service and sales experience
• Prepare for phone and in-person interviews with examples of past achievements
• Research the company’s branches and service offerings
• Follow up politely if you haven't heard back within the given timeline

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.