Account Research Specialist

📌 Core Information

🔹 Job Title: Account Research Specialist

🔹 Company: Real Time Resolutions Inc

🔹 Location: Dallas, Texas, United States

🔹 Job Type: Full-time, Hybrid

🔹 Category: Financial Services

🔹 Date Posted: April 9, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site and Hybrid

🚀 Job Overview

Key aspects of this role include:

• Investigating and resolving customer disputes and complaints
• Ensuring compliance and maintaining data accuracy
• Conducting detailed research and documentation
• Minimal direct customer contact, limited to written correspondence

ASSUMPTION: This role requires a high level of attention to detail, strong analytical skills, and the ability to work independently with minimal supervision.

📋 Key Responsibilities

✅ Review and analyze incoming customer complaints and disputes, classifying them in accordance with client and company standards

✅ Compile and maintain complaint and dispute logs in alignment with client specifications

✅ Conduct proactive root cause analysis to identify complaint trends and recommend process improvements

✅ Investigate internal research inquiries

✅ Review, investigate, and resolve credit reporting disputes submitted via the e-Oscar portal, ensuring resolution within required timeframes

✅ Verify account information by reviewing data from online databases, client communications, and internal departments

✅ Draft and send professional written responses to customer disputes and complaints, including follow-up correspondence as necessary

✅ Collaborate with internal departments to ensure accurate and timely resolution of account issues

✅ Support department initiatives by assisting with additional assignments and special projects as needed

ASSUMPTION: This role involves a significant amount of data entry and administrative tasks, along with problem-solving and critical thinking.

🎯 Required Qualifications

Education: Bachelor’s degree or equivalent related work experience required

Experience: Minimum 1 year of experience in Financial Services

Required Skills:

• Strong research, analytical, and problem-solving skills
• Excellent critical thinking and decision-making abilities
• Detail-oriented and self-motivated with the ability to manage multiple priorities in a fast-paced environment
• Professional and articulate communication skills (written and verbal)
• Bilingual (English and Spanish) skills a plus

Preferred Skills:

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Access)

ASSUMPTION: While not explicitly stated, proficiency in Microsoft Office Suite is highly likely to be required for this role.

💰 Compensation & Benefits

Salary Range: $35,000 - $45,000 per year (Based on industry standards for entry-level Financial Services roles in Dallas, TX)

Benefits:

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (vacation, sick, and holidays)
• Employee assistance program

Working Hours: Full-time, 40 hours per week. Extended work hours and/or overtime may be required as dictated and/or approved by management and business needs.

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's qualifications and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Real Time Resolutions Inc operates in the Financial Services industry, focusing on customer dispute resolution and complaint management.

Company Size: Real Time Resolutions Inc has 201-500 employees, providing a mid-sized company environment with opportunities for growth and career development.

Founded: Real Time Resolutions Inc was founded in 2000 and has since established itself as a leading provider of customer dispute resolution services.

Company Description:

• Real Time Resolutions (RTR) offers a unique corporate culture with a cubicle-free work environment that promotes employee communication and teamwork.
• The company differentiates itself through the caliber of people it hires and seeks to build lasting relationships with its employees.
• RTR's executive management works closely with employees, encouraging conversation and improving company morale.

Company Specialties:

• Customer dispute resolution
• Complaint management
• Financial Services

Company Website: http://www.realtimeresolutions.com

ASSUMPTION: Real Time Resolutions Inc is a well-established company in the Financial Services industry, with a strong focus on customer dispute resolution and complaint management.

📊 Role Analysis

Career Level: This role is an entry-level to mid-level position within the Financial Services industry, offering opportunities for growth and development.

Reporting Structure: The Account Research Specialist reports directly to the Manager of Account Research and may collaborate with various internal departments.

Work Arrangement: This is a hybrid role, with employees splitting their time between a professional office environment and a remote home office setup.

Growth Opportunities:

• Progression to senior or management roles within the Account Research department
• Transition to other departments within the company, such as Customer Service or Compliance
• Expansion of skills and knowledge through training and development opportunities

ASSUMPTION: This role offers opportunities for career growth and development within the company, as well as the chance to gain valuable experience in the Financial Services industry.

🌍 Location & Work Environment

Office Type: Real Time Resolutions Inc operates a professional office environment with a call center setting, promoting cooperative and coordinated team interactions.

Office Location(s): 1349 Empire Central Drive, Dallas, TX 75247

Geographic Context:

• Dallas, Texas, is a major metropolitan area with a diverse economy and a strong job market.
• The city offers a range of housing options, cultural attractions, and recreational activities.
• Dallas has a humid subtropical climate, with hot summers and mild winters.

Work Schedule: Employees typically work a standard 40-hour workweek, with extended work hours and/or overtime required as dictated and/or approved by management and business needs.

ASSUMPTION: The work environment at Real Time Resolutions Inc is professional and structured, with a focus on teamwork and collaboration.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the Hiring Manager
• In-person or virtual interview with the Hiring Manager and a team member
• Background check and reference verification
• Job offer and onboarding

Key Assessment Areas:

• Problem-solving skills
• Attention to detail
• Communication skills (written and verbal)
• Cultural fit and teamwork

Application Tips:

• Tailor your resume to highlight relevant skills and experiences for this role
• Prepare for behavioral and situational interview questions that focus on problem-solving, communication, and teamwork
• Demonstrate your understanding of the role and the company's mission during the interview

ATS Keywords: Customer dispute resolution, complaint management, research, analytical skills, problem-solving, critical thinking, decision-making, detail-oriented, self-motivated, communication skills, bilingual

ASSUMPTION: The application process for this role is likely to be competitive, with a focus on assessing candidates' problem-solving skills, attention to detail, and communication abilities.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Access)
• Customer Relationship Management (CRM) software
• Database management tools

ASSUMPTION: Proficiency in Microsoft Office Suite is required for this role, and experience with CRM software and database management tools would be beneficial.

👔 Cultural Fit Considerations

Company Values:

• Teamwork
• Communication
• Integrity
• Accountability
• Customer focus

Work Style:

• Collaborative
• Structured
• Results-driven

Self-Assessment Questions:

• Do you thrive in a collaborative work environment?
• Are you comfortable working in a structured setting with clear expectations?
• Do you have strong problem-solving skills and the ability to work independently?

ASSUMPTION: Real Time Resolutions Inc values teamwork, communication, and a customer-focused approach. Candidates who demonstrate these qualities and a strong work ethic are likely to be a good fit for the company.

⚠️ Potential Challenges

• Handling sensitive customer information with discretion and professionalism
• Meeting tight deadlines and maintaining high productivity in a fast-paced environment
• Adapting to a hybrid work arrangement, balancing time between the office and remote work
• Navigating a structured work environment with clear expectations and processes

ASSUMPTION: This role may present challenges related to handling sensitive information, meeting tight deadlines, and adapting to a hybrid work arrangement. Successful candidates will be able to manage these challenges effectively.

📈 Similar Roles Comparison

• Unlike customer service roles, this position involves minimal direct customer contact, focusing instead on written correspondence and research
• This role requires strong analytical and problem-solving skills, as well as attention to detail, which are valuable skills in the Financial Services industry
• Career progression in this role may lead to senior or management positions within the Account Research department or transitions to other departments within the company

ASSUMPTION: This role differs from customer service positions in terms of customer interaction and focuses more on research, analysis, and problem-solving. Career progression opportunities exist within the company and the industry.

📝 Sample Projects

• Investigating and resolving a complex customer complaint, requiring extensive research and coordination with internal departments
• Analyzing complaint trends to identify process improvements and make data-driven recommendations
• Verifying account information for multiple customers, ensuring data accuracy and maintaining compliance

ASSUMPTION: Sample projects for this role may involve complex problem-solving, data analysis, and coordination with internal departments to ensure accurate and timely resolution of account issues.

❓ Key Questions to Ask During Interview

• Can you describe a typical day in this role and how it might vary from week to week?
• How does this role collaborate with other departments within the company?
• What opportunities exist for professional development and growth within the Account Research department and the company as a whole?
• How does the company support work-life balance for employees in hybrid roles?
• What are the most challenging aspects of this role, and how can I best prepare to succeed in them?

ASSUMPTION: Asking thoughtful questions during the interview process demonstrates your interest in the role and provides valuable insights into the work environment and company culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant skills and experiences for this role, with a focus on problem-solving, communication, and teamwork
• Prepare for behavioral and situational interview questions that assess your ability to handle sensitive information, meet tight deadlines, and adapt to a hybrid work arrangement
• Follow up with the Hiring Manager one week after submitting your application to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.