Account Resolution Specialist

📌 Core Information

🔹 Job Title: Account Resolution Specialist

🔹 Company: Essex Property Trust

🔹 Location: Irvine, CA

🔹 Job Type: Full-Time

🔹 Category: Real Estate

🔹 Date Posted: May 15, 2025

🔹 Experience Level: Entry-Level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Managing the legal lifecycle of proceedings for unpaid rent and lease violations
• Communicating with residents, internal and external counsel
• Analyzing resident ledgers and providing strategic guidance during eviction proceedings
• Ensuring systems and data sources are kept up to date and accurate for reporting purposes
• Embodying Essex Values: act with integrity, care about what matters, lead at every level, do right with urgency, seek fairness

ASSUMPTION: This role requires a strong understanding of legal processes and excellent communication skills to effectively manage resident delinquency and eviction proceedings.

📋 Key Responsibilities

✅ Support the legal lifecycle of proceedings for unpaid rent and lease violations, including unlawful detainer, small claims, and eviction processes.

✅ Manage all assigned evictions and delinquency.

✅ Initiate timely and effective communication with residents, internal and external counsel.

✅ Analyze resident ledgers for correctness, complete corrections, review for legal proceedings.

✅ Understand and remain attune to local, state, and national legal requirements.

✅ Provide strategic guidance and negotiations in the best interest of all parties during the eviction proceedings.

✅ Ensure systems and data sources are kept up to date and accurate for reporting purposes.

✅ Maintain the highest level of services for internal and external customers.

✅ Report on trends, causes of delinquency, and provide resolution insights.

✅ Assist with other ad hoc requests and reports as needed.

ASSUMPTION: This role requires a high level of organization, attention to detail, and the ability to manage multiple cases simultaneously.

🎯 Required Qualifications

Education: High school diploma or GED equivalent

Experience: 1 - 2+ years of customer service, accounting, or eviction proceedings experience

Required Skills:

• Strong communication skills
• Analytical skills
• Problem-solving skills
• Multitasking and adaptability
• Basic understanding of legal processes

Preferred Skills:

• Experience with property management software
• Fluency in Spanish

ASSUMPTION: While not explicitly stated, having experience with property management software and/or being bilingual in Spanish could be beneficial for this role.

💰 Compensation & Benefits

Salary Range: $23.08 - $32.69 per hour. New hires generally start between $23.08 - $28.37 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.

Benefits:

• Medical, dental, and vision insurance
• Paid parental leave
• 401k employer match
• Excellence rewards and wellness programs
• Housing discount of 20% (for most positions)

Working Hours: 40 hours per week, with the potential for including weekends in the schedule as necessary. This role operates in a fast-paced work setting and requires the ability to multitask and adapt quickly to changing priorities.

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in the real estate industry. Actual compensation may vary based on the factors mentioned.

📌 Applicant Insights

🔍 Company Context

Industry: Real Estate. Essex Property Trust is a fully integrated real estate investment trust (REIT) that acquires, develops, redevelops, and manages multifamily residential properties in various regions across the United States.

Company Size: 1,001-5,000 employees. As a mid-sized company, Essex offers opportunities for career growth and a diverse work environment.

Founded: 1971. Essex Property Trust has been operating for over five decades, providing stability and experience in the real estate industry.

Company Description:

• Essex Property Trust is committed to providing great communities in which to live, work, and invest.
• The company promotes an internal culture of growth and opportunity by engaging, enabling, and empowering its teams.
• Essex Property Trust is driven by five core values: act with integrity, care about what matters, do right with urgency, lead at every level, and seek fairness.

Company Specialties:

• Multifamily residential properties
• Property management
• Real estate investment

Company Website: http://www.essexpropertytrust.com/

ASSUMPTION: Essex Property Trust's focus on multifamily residential properties and real estate investment provides a stable and growth-oriented environment for employees.

📊 Role Analysis

Career Level: Entry-Level. This role is suitable for candidates with 0-2 years of experience in customer service, accounting, or eviction proceedings.

Reporting Structure: The Account Resolution Specialist reports directly to the Legal Department and works closely with various internal teams, such as Property Management and Resident Services.

Work Arrangement: On-site. This role requires working on-site at the Irvine Regional Office (Derian).

Growth Opportunities:

• Advancement within the Legal Department or other internal teams
• Expanding skills and knowledge in property management and real estate investment
• Potential relocation to other Essex Property Trust locations across the United States

ASSUMPTION: Essex Property Trust's mid-sized structure and diverse operations provide ample opportunities for career growth and development within the company.

🌍 Location & Work Environment

Office Type: Corporate Office. The Irvine Regional Office (Derian) serves as a corporate office for Essex Property Trust.

Office Location(s): 17461 Derian Avenue, Suite 100, Irvine, CA 92614, US

Geographic Context:

• Irvine, CA is located in Orange County, California, and is known for its high-quality living environment, with a mix of urban and suburban neighborhoods.
• The area offers a diverse range of housing options, cultural attractions, and recreational activities.
• Irvine is centrally located between Los Angeles and San Diego, providing easy access to both metropolitan areas.

Work Schedule: This role operates in a fast-paced work setting and requires the ability to multitask and adapt quickly to changing priorities. The work schedule may include weekends as necessary.

ASSUMPTION: The Irvine Regional Office (Derian) provides a professional and collaborative work environment, with easy access to various amenities and resources in the surrounding area.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Background check and reference verification
• Job offer and onboarding

Key Assessment Areas:

• Communication skills
• Problem-solving abilities
• Attention to detail and organizational skills
• Understanding of legal processes and relevant laws

Application Tips:

• Highlight relevant experience and transferable skills in your resume and cover letter
• Demonstrate your understanding of the role and Essex Property Trust's values in your application materials
• Prepare examples of how you have successfully managed complex cases or resolved disputes in previous roles

ATS Keywords: Account Resolution, Eviction Proceedings, Legal Processes, Resident Delinquency, Customer Service, Problem-Solving, Multitasking, Adaptability

ASSUMPTION: Essex Property Trust's application process is designed to assess candidates' skills and cultural fit, with a focus on communication, problem-solving, and attention to detail.

🛠️ Tools & Technologies

• Property management software (e.g., Yardi, AppFolio)
• Microsoft Office Suite (Word, Excel, Outlook)
• Legal research databases (e.g., Westlaw, LexisNexis)

ASSUMPTION: Familiarity with property management software and Microsoft Office Suite is beneficial for this role. Proficiency in legal research databases may also be helpful.

👔 Cultural Fit Considerations

Company Values:

• Act with integrity
• Care about what matters
• Do right with urgency
• Lead at every level
• Seek fairness

Work Style:

• Fast-paced and dynamic work environment
• Collaborative and team-oriented culture
• Focus on continuous improvement and innovation

Self-Assessment Questions:

• How do you embody Essex Property Trust's values in your daily work?
• Can you provide an example of a time when you successfully managed a complex case or resolved a dispute?
• How do you prioritize and manage multiple cases simultaneously in a fast-paced work environment?

ASSUMPTION: Essex Property Trust's company culture emphasizes integrity, collaboration, and continuous improvement, making it an ideal fit for candidates who thrive in dynamic and innovative work environments.

⚠️ Potential Challenges

• Managing high caseloads and tight deadlines
• Dealing with difficult or emotional residents
• Navigating complex legal processes and regulations
• Adapting to changes in priorities and work demands

ASSUMPTION: The Account Resolution Specialist role presents unique challenges, such as managing high caseloads and navigating complex legal processes. Strong organizational skills, adaptability, and effective communication are essential for success in this role.

📈 Similar Roles Comparison

• Unlike other property management roles, the Account Resolution Specialist focuses primarily on managing legal proceedings related to resident delinquency and eviction
• This role requires a strong understanding of legal processes and relevant laws, making it more specialized than other property management positions
• Career progression in this role may lead to opportunities in the Legal Department or other internal teams, such as Property Management or Resident Services

ASSUMPTION: The Account Resolution Specialist role is unique within the property management industry, requiring a specialized skill set and knowledge of legal processes.

📝 Sample Projects

• Managing the eviction process for a resident with multiple lease violations
• Negotiating a payment plan with a resident experiencing financial hardship
• Analyzing resident ledgers to identify and correct discrepancies

ASSUMPTION: These sample projects illustrate the day-to-day responsibilities of the Account Resolution Specialist role, highlighting the need for strong communication, problem-solving, and analytical skills.

❓ Key Questions to Ask During Interview

• How does this role fit into the overall Legal Department and Property Management teams?
• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does Essex Property Trust support the professional development and growth of its employees?
• What are the expectations for this role in the first 30, 60, and 90 days?
• How does Essex Property Trust prioritize work-life balance for its employees?

ASSUMPTION: Asking these questions during the interview process will help you better understand the role, the company culture, and the opportunities for professional growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant experience and transferable skills
• Prepare examples of how you have successfully managed complex cases or resolved disputes in previous roles
• Follow up with the hiring manager within one week of submitting your application to express your interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.