📌 Core Information
🔹 Job Title: Account Service Manager
🔹 Company: ANZ Banking Group Limited
🔹 Location: Melbourne, Victoria, Australia
🔹 Job Type: Permanent
🔹 Category: Marketing & Advertising
🔹 Date Posted: 2025-05-09
🔹 Experience Level: Mid-Senior level
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing client relationships and project briefs
- Ensuring adherence to studio processes and timelines
- Collaborating with cross-functional teams to deliver high-quality work
- Optimizing processes and driving productivity
ASSUMPTION: This role requires a balance of strong communication, organizational, and project management skills. Candidates should have experience in a similar role and be comfortable working in a fast-paced environment.
📋 Key Responsibilities
✅ Manage client relationships, project briefs, and studio priorities
✅ Oversee project management from briefing to billing
✅ Ensure projects are delivered on-brief, on-time, and on-budget
✅ Collaborate with creative Workflow Manager to book and manage resource requirements
✅ Manage external relationships with production houses, external agencies, or other suppliers
✅ Contribute to strategic planning and business development
✅ Maintain thorough understanding of Marketing stakeholders' businesses and product/service offerings
✅ Provide creative quality control and ensure accurate execution of project requirements
ASSUMPTION: The role involves a high level of multitasking and requires strong prioritization skills to manage multiple projects simultaneously.
🎯 Required Qualifications
Education: Bachelor's degree in Marketing, Advertising, or a related field
Experience: Extensive experience (5+ years) in marketing/advertising client services and/or campaign management environment
Required Skills:
- Proficient in applicable Microsoft Programs
- Excellent written and verbal communication skills
- Superior organizational skills and ability to manage multiple priorities
- Analytical approach to driving productivity
- Confidence interacting with people across all departments and levels of the organization
Preferred Skills:
- Experience with AI tools and platforms
- Fluency in additional languages
ASSUMPTION: Candidates with experience in the banking industry or a related field may have an advantage, but relevant experience in marketing or advertising is the primary requirement.
💰 Compensation & Benefits
Salary Range: AUD 90,000 - 120,000 per annum (Based on industry standards for a mid-senior level role in Melbourne)
Benefits:
- Health and wellbeing services
- Discounts on selected products and services from ANZ
- Flexible working arrangements
Working Hours: Full-time (40 hours/week)
ASSUMPTION: The salary range is an estimate based on industry standards for a mid-senior level role in Melbourne. Actual compensation may vary based on experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Banking, with a focus on marketing and advertising services
Company Size: Large (10,001+ employees), providing extensive opportunities for career growth and development
Founded: 1835, with a rich history and established reputation in the Australian banking industry
Company Description:
- ANZ is a global bank with a presence in over 34 countries
- Committed to shaping a world where people and communities thrive through sustainable economic growth
- Offers a range of financial services, including retail, commercial, and wealth management
Company Specialties:
- Retail Banking
- Private Banking
- Commercial Banking
- Wealth Management
- Institutional Banking
Company Website: www.anz.com
ASSUMPTION: ANZ's large size and global presence offer opportunities for career progression and exposure to diverse industries and markets.
📊 Role Analysis
Career Level: Mid-Senior level, with potential for growth into senior management or specialist roles
Reporting Structure: Reports directly to Senior Account Service Managers, with close collaboration with the creative Workflow Manager
Work Arrangement: On-site, with potential for flexible working arrangements
Growth Opportunities:
- Progression into senior management or specialist roles within the marketing and advertising department
- Expansion into other departments or business units within ANZ
- International assignments or secondments
ASSUMPTION: This role offers significant growth potential within ANZ, given the company's size and global presence.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space with state-of-the-art facilities
Office Location(s): 833 Collins Street, Docklands, Melbourne, Victoria 3008
Geographic Context:
- Melbourne is the second-most populous city in Australia, with a thriving cultural scene and diverse communities
- Docklands is a modern urban precinct with a mix of residential, commercial, and retail spaces
- ANZ's headquarters is located in the heart of Docklands, providing easy access to public transportation and amenities
Work Schedule: Monday to Friday, with flexible hours and potential for remote work
ASSUMPTION: The modern office space and central location provide an ideal work environment for collaboration and productivity.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screening
- Face-to-face interview with the hiring manager and relevant stakeholders
- Final round interview with the senior leadership team
Key Assessment Areas:
- Communication and interpersonal skills
- Project management and organizational skills
- Problem-solving and analytical skills
- Cultural fit and alignment with ANZ's values
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare for behavioral and situational interview questions that focus on your problem-solving skills and ability to manage multiple priorities
- Research ANZ's company culture and values to demonstrate your cultural fit
ATS Keywords: Account Service Manager, Marketing, Advertising, Client Relationships, Project Management, Budget Management, Financial Planning, Communication Skills, Organizational Skills, Analytical Skills, Team Collaboration, Creative Quality Control, Stakeholder Management, Marketing Knowledge, Proactive Attitude, Service Orientation, Innovation, AI Interest
ASSUMPTION: ANZ's recruitment process is competitive, with a strong focus on cultural fit and relevant experience.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management tools (e.g., Asana, Trello, JIRA)
- AI tools and platforms (e.g., IBM Watson, Google AI, Microsoft AI)
ASSUMPTION: Proficiency in relevant project management tools and AI platforms is beneficial for this role.
👔 Cultural Fit Considerations
Company Values:
- Integrity
- Responsibility
- Fairness
- Excellence
- Stewardship
Work Style:
- Collaborative and team-oriented
- Adaptable and responsive to change
- Results-driven and focused on continuous improvement
- Customer-centric and committed to delivering exceptional service
Self-Assessment Questions:
- How do you demonstrate integrity in your professional life?
- Can you provide an example of a time when you had to adapt to significant change, and how did you approach it?
- How do you ensure that your work aligns with ANZ's commitment to fairness and responsible business practices?
ASSUMPTION: ANZ values a diverse and inclusive work environment, with a strong focus on cultural fit and alignment with the company's core values.
⚠️ Potential Challenges
- Managing multiple priorities and projects simultaneously in a fast-paced environment
- Navigating a large, complex organization with multiple stakeholders
- Adapting to changes in the banking industry and evolving client needs
- Balancing the demands of client relationships, project management, and internal collaboration
ASSUMPTION: These challenges require strong organizational skills, adaptability, and a proactive approach to problem-solving.
📈 Similar Roles Comparison
- Account Executive vs. Account Service Manager: While both roles involve client management, the Account Service Manager role has a stronger focus on project management and process optimization
- Marketing Coordinator vs. Account Service Manager: The Account Service Manager role requires more strategic thinking, stakeholder management, and project leadership skills
- Career progression: The Account Service Manager role offers growth potential into senior management or specialist roles within the marketing and advertising department
ASSUMPTION: The Account Service Manager role is distinct from similar roles in its focus on project management, process optimization, and strategic thinking.
📝 Sample Projects
- Managing a high-profile marketing campaign for a major ANZ client, from briefing to delivery
- Optimizing the studio workflow system to improve efficiency and reduce project turnaround times
- Collaborating with cross-functional teams to develop and implement a new client onboarding process
ASSUMPTION: These sample projects demonstrate the range of responsibilities and skills required for the Account Service Manager role.
❓ Key Questions to Ask During Interview
- How does this role fit into the overall marketing and advertising strategy for ANZ?
- What are the key priorities for this role in the first 90 days?
- How does ANZ support the professional development and growth of its employees?
- What is the team structure and dynamic within the marketing and advertising department?
- How does ANZ measure the success of this role, and what key performance indicators (KPIs) are used?
ASSUMPTION: These questions demonstrate your interest in the role, the company, and your long-term career growth.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral and situational interview questions that focus on your problem-solving skills and ability to manage multiple priorities
- Research ANZ's company culture and values to demonstrate your cultural fit
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
