Account Service Manager Senior

📌 Core Information

🔹 Job Title: Account Service Manager Senior

🔹 Company: Elevance Health

🔹 Location: CA-CERRITOS, 12900 PARK PLAZA DR

🔹 Job Type: Full-Time

🔹 Category: Hospitals and Health Care

🔹 Date Posted: 2025-05-27

🔹 Experience Level: 5-10 years

🔹 Remote Status: Hybrid (3 days on-site per week)

🚀 Job Overview

Key aspects of this role include:

• Providing advanced account management and strategic planning for major accounts
• Managing contractual obligations and ensuring smooth service delivery
• Maintaining ongoing relationships with clients at multiple levels
• Making recommendations for improvements to meet customers' expectations
• Working in multi-disciplinary teams to design and implement product and operational enhancements

ASSUMPTION: This role requires a balance of strategic thinking, operational execution, and strong client relationship management skills. It involves both on-site and off-site account management, with a focus on driving client retention and high levels of account satisfaction.

📋 Key Responsibilities

✅ Provides strategic planning and account management for large accounts

✅ Directs and manages the administration of contractual requirements and obligations

✅ Manages the new and renewal implementation process for accounts

✅ Interfaces with operations to ensure smooth delivery of services

✅ Maintains ongoing account relationships at multiple levels throughout the customer's organization

✅ Makes recommendations for improvements to meet customers' expectations

✅ Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction

✅ Provides both on-site and off-site account management, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues

✅ Presents monthly, ad hoc, mid-year, and annual utilization and benefit reporting to the broker and client

✅ Coordinates open enrollment meetings, renewal process and training sessions

✅ Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements

✅ Provides guidance or expertise to less experienced account service managers

✅ Makes routine account visits and travels to worksite and other locations as necessary

ASSUMPTION: This role involves a mix of strategic planning, operational execution, and client relationship management. It requires strong communication, problem-solving, and project management skills.

🎯 Required Qualifications

Education: Bachelor's degree (BA/BS) required

Experience: Minimum of 5 years of experience managing business operations and/or customer relationships required

Required Skills:

• Proven experience in account management or a related field
• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Proficient in Microsoft Office products, particularly Excel, Word, PowerPoint, Teams, and Outlook

Preferred Skills:

• Experience facilitating meetings, including meeting preparation, documentation, and delivery
• Data analysis experience
• Six Sigma Green Belt certification
• Managed care experience
• Understanding of claims and credentialing processing

ASSUMPTION: While a Bachelor's degree is required, relevant experience may be considered equivalent. Preferred skills are not required but would be highly beneficial for success in this role.

💰 Compensation & Benefits

Salary Range: $100,004 to $125,005 (based on location: California)

Benefits:

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase and 401k contribution
• Paid time off and medical, dental, vision, short and long term disability benefits
• Life insurance, wellness programs, and financial education resources

Working Hours: Full-time, with a hybrid work arrangement (3 days on-site per week)

ASSUMPTION: The salary range provided is based on the location and experience level required for this role. Benefits are subject to eligibility requirements and may vary based on individual circumstances.

📌 Applicant Insights

🔍 Company Context

Industry: Elevance Health operates in the Hospitals and Health Care industry, focusing on providing clinical programs and primary care options for seniors. The company is a member of the Elevance Health family of brands, offering a range of services and products to meet the diverse needs of its customers.

Company Size: Elevance Health has 10,001+ employees, providing a large and diverse work environment with ample opportunities for growth and development.

Founded: Elevance Health was founded in 2018, following the merger of Aetna and CVS Health Corporation. The company has since grown to become a leading health care benefits organization, transforming into a lifetime trusted health partner.

Company Description:

• Elevance Health is a health company dedicated to improving lives and communities, making healthcare simpler for its members
• The company offers a comprehensive range of health benefits, including clinical programs and primary care options for seniors
• Elevance Health is committed to transforming the health care industry by redefining health, reimagining the health system, and strengthening communities

Company Specialties:

• Health benefits and insurance
• Clinical programs and primary care
• Health care transformation and innovation

Company Website: https://www.elevancehealth.com/

ASSUMPTION: Elevance Health is a large, established company in the health care industry, with a strong focus on innovation and transformation. The company offers a wide range of benefits and services to meet the diverse needs of its customers.

📊 Role Analysis

Career Level: This role is at the senior level, requiring a high degree of expertise and experience in account management and strategic planning

Reporting Structure: The Account Service Manager Senior reports directly to the leadership team and may oversee less experienced account service managers

Work Arrangement: This role follows a hybrid work arrangement, with associates required to work on-site 3 days per week to foster collaboration and connectivity

Growth Opportunities:

• Potential to advance to a leadership or management role within the company
• Opportunities to work on cross-functional teams and gain exposure to various aspects of the business
• Chance to develop expertise in a specific area of the business and become a subject matter expert

ASSUMPTION: This role offers significant opportunities for growth and development within the company, particularly for individuals with strong strategic planning and account management skills.

🌍 Location & Work Environment

Office Type: The office is located in CA-CERRITOS, with a hybrid work arrangement requiring associates to be on-site 3 days per week

Office Location(s): 12900 PARK PLAZA DR, CERRITOS, CA 90701

Geographic Context:

• The office is located in the Los Angeles metropolitan area, offering a diverse and vibrant work environment
• The area is known for its mild Mediterranean climate, with abundant sunshine and mild winters
• The office is conveniently located near major highways and public transportation options

Work Schedule: Full-time, with a hybrid work arrangement (3 days on-site per week)

ASSUMPTION: The hybrid work arrangement offers a balance between structured office engagement and the autonomy of virtual work, promoting a dynamic and adaptable workplace.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager
• In-person or virtual interview with the hiring manager and potential team members
• Background check and reference check
• Job offer and onboarding

Key Assessment Areas:

• Strategic planning and account management skills
• Communication and interpersonal skills
• Problem-solving and project management skills
• Cultural fit and alignment with company values

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Demonstrate your understanding of the company and the role in your application materials
• Prepare for behavioral interview questions that focus on your problem-solving, communication, and teamwork skills

ATS Keywords: Account Management, Strategic Planning, Customer Relationship Management, Contract Administration, Implementation Processes, Reporting Processes, Claims Resolution, Benefit Issues, Enrollment Issues, Meeting Facilitation, Microsoft Office Proficiency, Six Sigma Green Belt, Managed Care Experience, Claims Processing Understanding

ASSUMPTION: The interview process for this role is likely to focus on assessing the candidate's strategic planning, account management, and communication skills, as well as their cultural fit with the company.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Outlook)
• CRM software (e.g., Salesforce, Microsoft Dynamics 365)
• Data analysis tools (e.g., Excel, SQL, Tableau)
• Project management tools (e.g., Asana, Trello, Microsoft Project)

ASSUMPTION: The specific tools and technologies required for this role may vary depending on the department and team within the company.

👔 Cultural Fit Considerations

Company Values:

• Putting our members first
• Working together
• Innovating and improving
• Demonstrating integrity
• Focusing on safety

Work Style:

• Collaborative and team-oriented
• Adaptable and flexible
• Results-driven and accountable
• Customer-focused and responsive
• Innovative and forward-thinking

Self-Assessment Questions:

• How do you prioritize and manage multiple projects and deadlines?
• Can you provide an example of a time when you had to adapt to a significant change in your work environment?
• How do you approach building and maintaining strong relationships with clients?
• How do you stay organized and manage your time effectively?
• Can you describe a situation where you had to solve a complex problem with limited resources?

ASSUMPTION: Elevance Health values candidates who are collaborative, adaptable, results-driven, and customer-focused, with a strong commitment to innovation and integrity.

⚠️ Potential Challenges

• Managing multiple projects and deadlines simultaneously
• Balancing on-site and off-site account management responsibilities
• Adapting to changes in the health care industry and regulatory environment
• Working with diverse client organizations and stakeholders
• Meeting or exceeding client expectations consistently

ASSUMPTION: This role presents both operational and strategic challenges, requiring strong project management, communication, and problem-solving skills to succeed.

📈 Similar Roles Comparison

• Compared to related roles, this position requires a higher level of strategic planning and account management experience
• This role is unique in its focus on major accounts and senior-level representation
• Career progression in this role may lead to leadership or management positions within the company

ASSUMPTION: This role offers a unique blend of strategic planning, operational execution, and client relationship management, with significant opportunities for growth and development within the company.

📝 Sample Projects

• Developing and implementing a strategic plan for a major account to improve client satisfaction and retention
• Managing the renewal implementation process for multiple accounts, ensuring smooth delivery of services and minimal disruption to clients
• Conducting a comprehensive review of an account's contractual requirements and obligations, identifying areas for improvement and optimization

ASSUMPTION: These sample projects illustrate the strategic planning, operational execution, and client relationship management aspects of the role.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and dynamics for this role?
• How does the company support the professional development and growth of its employees?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does the company measure success for this role, and what are the key performance indicators (KPIs)?
• What are the biggest challenges facing the company and this role in the near future, and how can I contribute to addressing them?

ASSUMPTION: These questions are designed to provide insight into the role's day-to-day responsibilities, team dynamics, and the company's priorities and challenges.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare for behavioral interview questions that focus on your problem-solving, communication, and teamwork skills
• If selected for an interview, be prepared to discuss your approach to strategic planning, account management, and client relationship management
• Follow up with the hiring manager one week after submitting your application to confirm receipt and inquire about next steps

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.