📌 Core Information
🔹 Job Title: Account Solutions Specialist | Fully Remote US
🔹 Company: HireVue Inc
🔹 Location: South Jordan, Utah, United States
🔹 Job Type: Full-time, Remote
🔹 Category: Software Development, Human Capital Management
🔹 Date Posted: May 20, 2025
🔹 Experience Level: 0-2 years (Entry-level)
🔹 Remote Status: Fully Remote (US only)
🚀 Job Overview
Key aspects of this role include:
- Partnering with customers and internal stakeholders to manage account updates and ensure customer satisfaction.
- Executing customer account configurations and updates post go-live.
- Developing resources and processes to manage and resolve customer requests.
- Collaborating with various teams across the organization to complete requests.
- Becoming a product SME and keeping closely aligned to all platform updates.
ASSUMPTION: This role requires a high level of adaptability and strong problem-solving skills to manage multiple high-priority requests simultaneously.
📋 Key Responsibilities
✅ Develop and optimize the Customer Support Team and overall Customer Experience regarding account updates and the success of customers' solutions.
✅ Work with Engineering, Product, and various internal partners to develop systemic solutions based on technical feedback received in Support cases, Support CSAT, and User NPS.
✅ Complete configuration updates for customers across all HireVue platforms.
✅ Utilize programs such as SalesForce, data dog, splunk, Zendesk, and others to communicate, configure, and effectively test solutions for customers.
✅ Document tasks and all actions taken appropriately.
✅ Become a product SME and keep closely aligned to all platform updates.
ASSUMPTION: This role requires strong attention to detail and excellent communication skills to provide timely and effective service to customers.
🎯 Required Qualifications
Education:
- Bachelor's degree in a related field or equivalent experience.
Experience:
- 0-2 years of relevant experience in customer support, account management, or a similar role.
Required Skills:
- Excellent interpersonal communication skills.
- Expert reading and writing skills.
- Proficient with technology, namely HireVue products.
- Strong problem-solving skills and resourcefulness.
- Effective collaboration skills to aid in enablement for training and development.
- Ability to act as an SME for the Customer Support Team.
Preferred Skills:
- Experience with the following programs and solutions: Splunk, Shortcut, ATS and SSO configurations, Salesforce.
ASSUMPTION: Candidates with experience in the software development or human capital management industries may find this role particularly suitable.
💰 Compensation & Benefits
Salary Range: $55,000 - $70,000 per year (Estimated, based on industry standards for entry-level roles in the Software Development and Human Capital Management fields in the United States)
Benefits:
- Health, dental, and vision insurance.
- 401(k) plan with company match.
- Unlimited PTO.
- Flexible work schedule.
- Remote work equipment allowance.
Working Hours: Full-time (40 hours per week), with flexible scheduling to accommodate customer needs.
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's qualifications and the company's internal compensation structure.
📌 Applicant Insights
🔍 Company Context
Industry: HireVue operates in the Software Development and Human Capital Management industries, focusing on talent experience, assessment, and hiring solutions.
Company Size: Medium (201-500 employees)
Founded: 2004
Company Description:
- HireVue is the talent experience leader, accelerating the way organizations discover, engage, assess, and hire the best talent.
- The company's text-enabled end-to-end talent experience platform includes video interviewing, assessments, and conversational AI.
- HireVue has hosted over 70 million video interviews and 200 million chat-based candidate engagements for over 1,200 pioneering customers around the globe.
Company Specialties:
- Human capital management.
- Software development.
- Human resources.
- Recruiting.
- Talent management.
- HR tech.
Company Website:
hirevue.com
ASSUMPTION: HireVue's focus on fair and objective hiring solutions extends to its internal hiring processes, aiming to build a diverse and inclusive culture.
📊 Role Analysis
Career Level: Entry-level to mid-level, with opportunities for growth and development.
Reporting Structure: This role reports directly to the Customer Support Manager.
Work Arrangement: Fully remote, with some travel expected to support customer meetings and attend trade shows.
Growth Opportunities:
- Advancement within the Customer Support team or related departments.
- Potential cross-functional opportunities within the organization.
ASSUMPTION: This role offers a strong foundation for a career in customer support, account management, or related fields within the software development or human capital management industries.
🌍 Location & Work Environment
Office Type: Fully remote, with no physical office location required.
Office Location(s): N/A (Fully remote)
Geographic Context:
- South Jordan, Utah, is a suburb of Salt Lake City, with a population of approximately 68,000.
- The area offers a mix of urban and suburban living, with access to outdoor recreation, cultural attractions, and a growing tech industry.
Work Schedule: Flexible, with a focus on customer needs and time zone considerations.
ASSUMPTION: While this role is fully remote, candidates should be prepared to work with customers and teams across various time zones and adjust their schedule accordingly.
💼 Interview & Application Insights
Typical Process:
1. Online application and resume screening.
2. Phone or video screening with the Hiring Manager.
3. Technical assessment or case study.
4. Final interview with the Customer Support Manager and/or other team members.
Key Assessment Areas:
- Problem-solving skills.
- Communication and interpersonal skills.
- Technical proficiency with HireVue products.
- Adaptability and resourcefulness.
Application Tips:
- Tailor your resume to highlight relevant skills and experiences for this role.
- Prepare for behavioral interview questions focusing on problem-solving, communication, and customer support scenarios.
- Familiarize yourself with HireVue's products and services to demonstrate your interest in and understanding of the company.
ATS Keywords: Customer support, account management, problem-solving, communication, HireVue products, technical proficiency, collaboration, enablement, training, documentation, configuration management, product knowledge.
ASSUMPTION: HireVue's application process may involve automated resume screening, so including relevant keywords from the job description in your resume can improve your chances of being selected for an interview.
🛠️ Tools & Technologies
- SalesForce.
- Data dog.
- Splunk.
- Zendesk.
- HireVue products (video interviewing, assessments, conversational AI).
ASSUMPTION: Familiarity with these tools and technologies is not required for this role, but candidates with experience using them may have an advantage.
👔 Cultural Fit Considerations
Company Values:
- Hero for our Customers.
- Enjoy the Journey.
- Always do the Right Thing.
- Reach Forwards.
- Take Action and Go.
Work Style:
- Collaborative and team-oriented.
- Adaptable and resourceful.
- Customer-focused.
- Results-driven.
Self-Assessment Questions:
- How do you demonstrate being a Hero for our Customers in your daily work?
- Can you provide an example of a time when you Enjoyed the Journey, even in the face of challenges?
- How have you shown that you Always do the Right Thing, even when no one is watching?
- In what ways have you Reached Forwards in your previous roles, and how do you plan to do so in this position?
- Can you share an example of a time when you took Action and Go to achieve a specific goal?
ASSUMPTION: Candidates who can articulate how their personal values and work style align with HireVue's company values and work style will be well-positioned for success in the interview process.
⚠️ Potential Challenges
- Managing multiple high-priority requests simultaneously.
- Balancing customer needs with internal team priorities.
- Keeping up with frequent platform updates and changes.
- Adapting to a fully remote work environment with minimal face-to-face interaction.
ASSUMPTION: Candidates who can effectively manage their time, prioritize tasks, and communicate effectively will be better equipped to overcome these challenges.
📈 Similar Roles Comparison
- Account Manager: Focuses more on sales and business development, while this role is centered around customer support and account management.
- Customer Success Manager: Typically more focused on customer retention and upselling, whereas this role involves a broader range of customer support and account management responsibilities.
- Technical Support Specialist: Generally more focused on troubleshooting technical issues, while this role involves a mix of technical support, account management, and process development.
ASSUMPTION: This role offers a unique blend of customer support, account management, and process development responsibilities, making it distinct from similar roles in the industry.
📝 Sample Projects
- Developing a comprehensive guide for customers on how to optimize their HireVue platform usage.
- Creating a training video series to educate customers on new platform features and updates.
- Implementing a new configuration management process to streamline account updates and improve efficiency.
ASSUMPTION: These sample projects are intended to illustrate the types of tasks and initiatives the Account Solutions Specialist may be responsible for, but the specific projects will vary depending on the company's needs and the individual's skills and interests.
❓ Key Questions to Ask During Interview
- Can you describe the typical workflow for managing customer account updates and configurations?
- How does this role collaborate with other teams, such as Engineering and Product, to develop systemic solutions?
- What are the most challenging aspects of this role, and how can I best prepare to overcome them?
- How does HireVue support the professional development and growth of its Customer Support team members?
- What are the key priorities for this role in the first 30, 60, and 90 days?
ASSUMPTION: Asking thoughtful, insightful questions demonstrates your interest in and understanding of the role, making a strong impression on your potential employer.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this
link.
- Tailor your resume to highlight relevant skills and experiences for this role.
- Prepare for behavioral interview questions focusing on problem-solving, communication, and customer support scenarios.
- Familiarize yourself with HireVue's products and services to demonstrate your interest in and understanding of the company.
- Follow up with the Hiring Manager one week after submitting your application to express your continued interest in the position.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
