📌 Core Information
🔹 Job Title: Account Specialist
🔹 Company: Bolt Technology
🔹 Location: Lagos, Nigeria
🔹 Job Type: On-site (Hybrid)
🔹 Category: Business & Sales
🔹 Date Posted: May 26, 2025
🔹 Experience Level: Entry-level (0-2 years)
🔹 Remote Status: On-site (Hybrid)
🚀 Job Overview
Key aspects of this role include:
- Managing a portfolio of existing clients to ensure retention and satisfaction
- Identifying growth opportunities and creating account plans to drive volume and value
- Collaborating with cross-functional teams to provide tailored solutions and address client needs
- Working with international teams to address local client needs and issues
ASSUMPTION: This role requires strong communication skills, strategic thinking, and execution to succeed in a fast-paced environment.
📋 Key Responsibilities
✅ Manage a portfolio of existing Bolt Business clients to ensure retention and satisfaction
✅ Respond to client queries via email, phone, and other channels in a timely manner
✅ Create account plans aimed at growing volume and value, including upselling new features
✅ Collaborate with the Sales team to acquire, onboard new clients, and manage existing ones
✅ Work with international teams to address local client needs and issues
✅ Identify and implement scalable solutions to drive portfolio growth using automation and multi-channel communication
ASSUMPTION: This role involves a high level of client interaction and requires strong relationship management skills.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
Experience: 1+ years of experience in account management, customer success, or sales roles
Required Skills:
- Excellent communication skills, both written and verbal
- Strong relationship management skills and high level of organization
- Proactive problem-solving with a customer-first mindset and sense of ownership
- Experience with account planning and identifying upsell opportunities based on client needs
- Comfortable working with international, cross-functional teams in a fast-paced environment
- Familiarity with CRM systems (e.g., Salesforce) and automation tools
Preferred Skills:
- Fluency in additional languages (e.g., French, Spanish, Portuguese)
- Experience working in a mobility or tech-related industry
ASSUMPTION: While experience is valuable, Bolt emphasizes drive, empathy, and a customer-centric mindset for this role.
💰 Compensation & Benefits
Salary Range: NGN 6,000,000 - NGN 8,000,000 per annum (Estimated based on industry standards for entry-level account management roles in Lagos)
Benefits:
- Wellness perks
- Stock options
- Career opportunities
- Flexible working (Hybrid model with a minimum of 3 days in the office each week)
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The salary range is estimated based on industry standards for entry-level account management roles in Lagos, Nigeria. Actual compensation may vary based on experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Bolt is a fast-growing tech company in the mobility sector, offering ride-hailing, micro-mobility, and food delivery services across 600+ cities in 50+ countries.
Company Size: Bolt has 1,001-5,000 employees globally, with a significant presence in Europe and Africa. This size allows for ample growth opportunities and a diverse work environment.
Founded: Bolt was founded in 2013 and has since grown to become one of the fastest-growing tech companies in Europe and Africa.
Company Description:
- Bolt is committed to making cities for people, not cars, by providing safe, convenient, and affordable mobility solutions.
- The company offers a wide range of services, including ride-hailing, scooters, e-bikes, and food delivery, all accessible through a single app.
- Bolt fosters a fast-moving, autonomous team environment, encouraging innovation and professional growth.
Company Specialties:
- Technology and software development
- Mobility services (ride-hailing, micro-mobility, and food delivery)
- International expansion and market penetration
Company Website: bolt.eu
ASSUMPTION: Bolt's focus on international growth and diverse service offerings provide unique opportunities for employees to gain experience in various aspects of the business.
📊 Role Analysis
Career Level: This role is an entry-level position in the account management field, offering opportunities for growth and development within the company.
Reporting Structure: The Account Specialist reports directly to the Regional Account Management Lead and collaborates with various teams, including Sales and International teams, to provide tailored solutions to clients.
Work Arrangement: This role follows a hybrid work arrangement, with a minimum of 3 days in the office each week to foster strong connections and teamwork.
Growth Opportunities:
- Progression within the Account Management team or exploration of other roles within Bolt's diverse service offerings
- Expansion of responsibilities and client portfolio as the company grows and enters new markets
- Potential opportunities to work in different regions or countries as Bolt continues its international expansion
ASSUMPTION: Bolt's rapid growth and diverse service offerings provide ample opportunities for career progression and development within the company.
🌍 Location & Work Environment
Office Type: Bolt's Lagos office is a modern, collaborative workspace designed to facilitate teamwork and innovation.
Office Location(s): Lagos, Nigeria
Geographic Context:
- Lagos is the commercial hub of Nigeria, with a vibrant business ecosystem and a large talent pool.
- The city offers a mix of urban and suburban living options, with various neighborhoods catering to different lifestyles and preferences.
- Lagos has a tropical wet and dry climate, with temperatures ranging from 21°C to 32°C (70°F to 90°F) throughout the year.
Work Schedule: The work schedule for this role is Monday to Friday, with core hours from 8:00 AM to 5:00 PM (WAT). However, the role may require flexibility to accommodate client needs and time zones.
ASSUMPTION: Lagos offers a dynamic work environment with a large talent pool and diverse cultural experiences, contributing to Bolt's international and inclusive work culture.
💼 Interview & Application Insights
Typical Process:
- Online application submission through the Bolt careers portal
- Phone or video screening with the HR team to assess cultural fit and basic qualifications
- In-depth interviews with the hiring manager and relevant team members to discuss role-specific skills and experiences
- Final round interviews with senior leadership to evaluate overall fit and alignment with Bolt's mission and values
Key Assessment Areas:
- Communication skills and ability to build relationships with clients and stakeholders
- Problem-solving skills and strategic thinking to drive portfolio growth and address client needs
- Cultural fit and alignment with Bolt's mission and values
- Adaptability and comfort working in a fast-paced, international environment
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Demonstrate your understanding of Bolt's mission and values, and how your background and skills align with the company's goals
- Prepare examples of account management successes or challenges you've faced in previous roles, and how you overcame them
- Showcase your familiarity with CRM systems and automation tools, and be ready to discuss how you've used them to drive portfolio growth in the past
ATS Keywords: Account Management, Client Relationship, Portfolio Growth, CRM Systems, Automation Tools, International Teams, Cross-Functional Collaboration, Problem-Solving, Strategic Thinking
ASSUMPTION: Bolt's interview process is designed to assess both technical skills and cultural fit, with a strong focus on the candidate's ability to thrive in a fast-paced, international environment.
🛠️ Tools & Technologies
- CRM systems (e.g., Salesforce)
- Automation tools (e.g., HubSpot, Marketo)
- Project management tools (e.g., Asana, Trello)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
ASSUMPTION: Familiarity with CRM systems and automation tools is essential for this role, as they are used to manage client relationships, track progress, and drive portfolio growth.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric: Bolt prioritizes the needs and satisfaction of its customers above all else
- Inclusive: Bolt fosters a diverse and inclusive work environment, welcoming people from all backgrounds
- Bold: Bolt encourages employees to take initiative, innovate, and challenge the status quo
Work Style:
- Collaborative: Bolt encourages teamwork and cross-functional collaboration to drive success
- Agile: Bolt operates in a fast-paced, dynamic environment, requiring employees to adapt quickly to change
- Data-driven: Bolt uses data and analytics to inform decision-making and drive continuous improvement
Self-Assessment Questions:
- How have you demonstrated a customer-centric mindset in previous roles, and how would you apply this approach at Bolt?
- How do you thrive in a fast-paced, international work environment, and what strategies do you use to manage priorities and adapt to change?
- How do you build and maintain strong relationships with clients and stakeholders, even when working remotely or across time zones?
ASSUMPTION: Bolt's culture values initiative, innovation, and a customer-centric mindset, with a strong emphasis on collaboration and adaptability in a fast-paced environment.
⚠️ Potential Challenges
- Managing a large portfolio of clients and balancing multiple priorities and deadlines
- Working with international teams and addressing local client needs and issues
- Adapting to Bolt's fast-paced, dynamic work environment and maintaining a strong work-life balance
- Developing a deep understanding of Bolt's diverse service offerings and how they intersect with client needs
ASSUMPTION: While these challenges present opportunities for growth and development, they also require strong organizational skills, adaptability, and a customer-centric mindset to succeed in this role.
📈 Similar Roles Comparison
- Unlike traditional account management roles, this position focuses on driving growth and volume through upselling and account planning, rather than purely maintaining existing client relationships
- Bolt's international presence and diverse service offerings provide unique opportunities for career growth and development within the company
- This role requires a strong focus on strategic thinking and execution, with a greater emphasis on driving portfolio growth than in traditional account management positions
ASSUMPTION: While this role shares similarities with traditional account management positions, its focus on driving growth and volume through upselling and account planning sets it apart and offers unique opportunities for career growth and development within Bolt.
📝 Sample Projects
- Developing and implementing an account planning strategy to drive a 20% increase in volume and value for a portfolio of 20 clients over a 6-month period
- Collaborating with the Sales team to acquire and onboard 10 new clients, resulting in a 15% increase in overall portfolio size within the first year
- Identifying and addressing client pain points through targeted communication campaigns, leading to a 10% improvement in client satisfaction scores
ASSUMPTION: These sample projects demonstrate the strategic, growth-focused nature of the Account Specialist role at Bolt, with a strong emphasis on driving portfolio growth and improving client satisfaction through targeted communication and upselling efforts.
❓ Key Questions to Ask During Interview
- Can you describe the typical client portfolio for this role and how it has evolved over time?
- How does the Account Management team collaborate with other departments, such as Sales and International teams, to provide tailored solutions to clients?
- What are the most significant challenges facing the Account Management team in the current market landscape, and how can this role help address them?
- How does Bolt support the professional growth and development of its Account Specialists, and what opportunities exist for career progression within the company?
- What is the expected timeline for onboarding and ramping up in this role, and how does Bolt support new hires during this process?
ASSUMPTION: Asking these questions demonstrates your interest in the role and its context within Bolt's broader organizational structure, as well as your commitment to driving success and growth in the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the Bolt careers portal
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role, emphasizing your customer-centric mindset, strategic thinking, and problem-solving abilities
- Prepare examples of account management successes or challenges you've faced in previous roles, and how you overcame them
- Showcase your familiarity with CRM systems and automation tools, and be ready to discuss how you've used them to drive portfolio growth in the past
- Follow up with the Bolt HR team one week after submitting your application to inquire about the status of your application and express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
