📌 Core Information
🔹 Job Title: Account Specialist
🔹 Company: Varsity Brands
🔹 Location: Brookfield, Missouri
🔹 Job Type: Full-Time
🔹 Category: Customer Service & Sales
🔹 Date Posted: May 20, 2025
🔹 Experience Level: Entry-Level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing all aspects of customer orders
- Collaborating with internal teams and departments to serve customers
- Communicating with traveling sales representatives
- Handling customer inquiries and concerns professionally
ASSUMPTION: This role requires strong organizational skills and the ability to multitask in a fast-paced environment. Prior customer service experience is beneficial but not required.
📋 Key Responsibilities
✅ Manage all aspects of customer orders, from inception to delivery
✅ Respond to inquiries from the Sales Team or other internal parties to aid in order fulfillment
✅ Communicate and collaborate with other team members and departments to best serve the customer
✅ Understand order processing systems and delivery channels
✅ Serve as a liaison for traveling sales representatives
✅ Maintain customer relations by handling questions and concerns with speed and professionalism
✅ Demonstrate a desire for team success by keeping an eye open for process improvement
✅ Assist on special projects with other departments as needed
✅ Participate in continued cross-training and education within the department and other departments within the company
ASSUMPTION: This role involves a high degree of multitasking and requires strong attention to detail to ensure accurate order processing and customer satisfaction.
🎯 Required Qualifications
Education: High school diploma or equivalent required
Experience: Prior experience in a customer service-oriented position preferred but not required
Required Skills:
- Excellent interpersonal and communication skills
- A strong attention to detail
- The ability to multitask and manage time efficiently in a fast-paced environment
- A strong work ethic, professionalism, reliability, and a positive disposition
Preferred Skills:
- Microsoft Office (Word, Excel, and PowerPoint)
- Smart Sheets - working knowledge or willingness to learn
- SalesForce – working expertise or willingness to learn
ASSUMPTION: While prior customer service experience is preferred, the company is willing to train the right candidate with strong interpersonal skills and a willingness to learn.
💰 Compensation & Benefits
Salary Range: $30,000 - $35,000 per year (Estimated based on industry standards for entry-level customer service roles in Missouri)
Benefits:
- Comprehensive Health Care Benefits
- HSA Employer Contribution/FSA Opportunities
- Wellbeing Program
- 401(k) Plan with Company Matching
- Company Paid Life, AD&D, and Short-Term Disability
- Generous My Time Off & Paid Holidays
- Varsity Brands Ownership Program
- Employee Resource Groups
- St. Jude Partnership & Volunteer Opportunities
- Employee Perks Including Discounts on Personal Apparel and Equipment
Working Hours: Full-time, exempt (40 hours per week)
ASSUMPTION: The salary range is estimated based on industry standards for entry-level customer service roles in Missouri. The actual salary may vary based on the candidate's experience and skills.
📌 Applicant Insights
🔍 Company Context
Industry: Varsity Brands operates in the executive offices industry, focusing on elevating the student experience in sport and spirit.
Company Size: Varsity Brands has 5,001-10,000 employees, providing a large and diverse work environment.
Founded: The company's founding date is not specified, but it has a long history in the industry.
Company Description:
- Varsity Brands elevates the student experience in Sport and Spirit through its two divisions, BSN SPORTS and Varsity Spirit.
- The company partners with educators, coaches, and students to build school pride, student engagement, and community spirit.
- Varsity Brands reaches its individual and institutional customers each year through competitions, camps, and sales.
Company Specialties:
- Sport
- Spirit
- Achievement
- Yearbook
- Cheer
- Athletics
- Dance
- Fundraising
- Cheerleading
- New school construction
- Graduation
- School spirit
- Performance arts
- And school needs
Company Website: http://www.varsitybrands.com
ASSUMPTION: As a large company with a diverse range of products and services, Varsity Brands offers numerous opportunities for career growth and development.
📊 Role Analysis
Career Level: This role is an entry-level position within the customer service and sales department.
Reporting Structure: The Account Specialist will report directly to the Sales Manager or a similar role.
Work Arrangement: This is an on-site position, with travel requirements estimated at 10%.
Growth Opportunities:
- Progression to senior customer service roles or management positions within the department
- Cross-functional opportunities within the company, such as moving into sales, marketing, or operations
- Potential to work on special projects and gain exposure to different aspects of the business
ASSUMPTION: With a large and diverse company like Varsity Brands, there are numerous opportunities for career growth and development for motivated employees.
🌍 Location & Work Environment
Office Type: The office is a professional environment, with a mix of open and private workspaces.
Office Location(s): Brookfield, Missouri - Stanbury Industrial Dr
Geographic Context:
- Brookfield is a city in Missouri with a population of approximately 4,800 people.
- The city is located in the central part of the state, about 45 miles north of Kansas City.
- Brookfield offers a mix of urban and rural living, with easy access to outdoor recreation and a close-knit community.
Work Schedule: The work schedule is primarily Monday through Friday, with some flexibility for occasional weekend work based on business needs.
ASSUMPTION: The work environment at Varsity Brands is professional and collaborative, with a focus on team success and customer satisfaction.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the HR department
- In-person or virtual interview with the hiring manager and/or team members
- Background check and reference checks
- Job offer and onboarding
Key Assessment Areas:
- Customer service skills and experience
- Communication and interpersonal skills
- Problem-solving abilities
- Adaptability and willingness to learn
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Demonstrate your ability to multitask and manage time efficiently in a fast-paced environment
- Showcase your strong attention to detail and commitment to customer satisfaction
ATS Keywords: Customer service, order management, multitasking, time management, attention to detail, customer satisfaction, sales support, teamwork, communication, interpersonal skills
ASSUMPTION: The application process at Varsity Brands is designed to assess the candidate's fit for the role and the company's culture, with a focus on customer service and teamwork.
🛠️ Tools & Technologies
- Microsoft Office (Word, Excel, and PowerPoint)
- Smart Sheets
- SalesForce
ASSUMPTION: Familiarity with these tools is preferred but not required, as the company provides training and support for new employees.
👔 Cultural Fit Considerations
Company Values:
- Service - We lead with heart. We champion community.
- Passion - We love what we do. It fuels our purpose.
- Integrity - We do what we promise. We own our actions and decisions.
- Respect - We earn it by giving it. Because everyone deserves it.
- Innovation - We never stop striving to be better. For ourselves and our community.
- Transparency - We are committed to openness and honesty in everything we do.
Work Style:
- Collaborative and team-oriented
- Fast-paced and dynamic
- Focused on customer satisfaction and continuous improvement
Self-Assessment Questions:
- Do you have a strong commitment to customer service and satisfaction?
- Are you able to multitask and manage time efficiently in a fast-paced environment?
- Do you have strong interpersonal and communication skills?
- Are you comfortable working with a team and collaborating with other departments?
ASSUMPTION: Candidates who align with Varsity Brands' values and work style are more likely to succeed in this role and contribute to the company's success.
⚠️ Potential Challenges
- The fast-paced environment may be challenging for candidates who prefer a slower-paced work environment
- The role requires a strong attention to detail, which may be challenging for candidates who struggle with focus or organization
- Occasional weekend work may be required based on business needs
- The role may involve handling difficult customer inquiries or concerns, which can be emotionally taxing
ASSUMPTION: While there are potential challenges associated with this role, the company provides training and support to help employees succeed and grow in their careers.
📈 Similar Roles Comparison
- Compared to other customer service roles, this position has a higher focus on order management and collaboration with internal teams
- In the executive offices industry, Varsity Brands is known for its focus on elevating the student experience in sport and spirit
- Career progression in this role may involve moving into senior customer service roles, management positions, or cross-functional opportunities within the company
ASSUMPTION: This role offers unique opportunities for career growth and development within the customer service and sales department and across the company.
📝 Sample Projects
- Managing a high volume of customer orders for a major event or promotion
- Collaborating with the sales team to develop and implement a new order processing system
- Assisting with the planning and execution of a customer appreciation event or campaign
ASSUMPTION: These sample projects demonstrate the range of responsibilities and opportunities available in this role, from day-to-day order management to special projects and events.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare for them?
- How does this role fit into the company's long-term goals and plans for growth?
- What opportunities are there for professional development and career advancement within the company?
- How does the company support work-life balance for its employees?
- What is the company's approach to diversity, equity, and inclusion, and how does that manifest in the day-to-day work environment?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and the company, and helps you make an informed decision about your career.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare for the interview by researching the company and practicing common customer service scenarios
- Follow up with the hiring manager or HR department within one week of submitting your application to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
