📌 Core Information
🔹 Job Title: Account Specialist
🔹 Company: Carenet Health
🔹 Location: United States (Remote)
🔹 Job Type: Full-Time
🔹 Category: Healthcare
🔹 Date Posted: June 25, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Hybrid (Remote/On-site)
🚀 Job Overview
Key aspects of this role include:
- Serving as a critical liaison between internal teams and clients
- Handling member-level requests and resolving service issues
- Extracting, interpreting, and presenting operational data to inform business decisions
- Providing administrative support to Account Managers and cross-functional partners
- Collaborating with various teams to ensure timely, accurate communication and delivery of outstanding service
ASSUMPTION: This role requires a high level of organization, attention to detail, and strong communication skills to manage multiple priorities and maintain data accuracy.
📋 Key Responsibilities
✅ Respond to member inquiries and service requests via phone, email, or ticketing systems with accuracy and professionalism
✅ Work closely with internal teams to resolve member-level issues, utilizing Carenet systems and tools effectively
✅ Document and track interactions to maintain clear and consistent communication
✅ Provide administrative and coordination support to Account Managers, including scheduling and updates
✅ Extract and clean operational data across multiple platforms to support internal and external reporting needs
✅ Create and maintain reports, dashboards, and data visualizations using Excel and other tools
✅ Monitor key service metrics and assist in identifying trends or areas for improvement
✅ Maintain data integrity and ensure accuracy across all reporting outputs
✅ Help manage account workflows and contribute to ongoing process enhancements
✅ Track tasks, deliverables, and milestones using project management tools
✅ Assist with creating and updating SOPs and internal documentation
✅ Partner with operations, finance, data, and client-facing teams to address member concerns
✅ Participate in planning meetings, team updates, and client-related communications
✅ Support efforts to automate manual tasks and streamline account-related operations
✅ Coordinate with billing teams on member invoicing or benefits inquiries
ASSUMPTION: The role may evolve based on business needs and may require additional responsibilities or adjustments to existing ones.
🎯 Required Qualifications
Education: Associate degree required; Bachelor’s degree in Business, Healthcare Administration, Data Analytics, or related field preferred
Experience: 2+ years of experience in customer support, account coordination, or operational analytics
Required Skills:
- Proficient in Microsoft Excel
- Strong attention to detail and ability to synthesize data into actionable insights
- Excellent communication skills, both written and verbal
- Comfortable managing multiple priorities in a dynamic, cross-functional environment
- Prior experience in healthcare, health plans, or member services is preferred
- Knowledge of HIPAA compliance and data privacy practices is a plus
- Familiarity with platforms such as Zendesk, Salesforce, or similar is helpful
- Experience in project coordination or process improvement initiatives is a bonus
Preferred Skills:
- Experience with Power BI, SQL, or other data analysis tools
- Fluency in a second language
ASSUMPTION: While not explicitly stated, proficiency in Microsoft Excel and strong data analysis skills are crucial for success in this role.
💰 Compensation & Benefits
Salary Range: $45,000 - $65,000 per year (Based on industry standards for a mid-level Account Specialist role with 2-5 years of experience)
Benefits:
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off (vacation, sick, and holidays)
- Employee assistance program
- Tuition reimbursement
- Professional development opportunities
Working Hours: Full-time, typically 8:30 AM - 5:00 PM CST, with flexibility for remote work
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and skills.
📌 Applicant Insights
🔍 Company Context
Industry: Carenet Health operates in the Healthcare and Hospitals sector, focusing on healthcare consumer engagement, including closing gaps in care, telehealth, and advocacy.
Company Size: Carenet Health has 1,001-5,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration.
Founded: 1988, with over three decades of experience in the healthcare industry
Company Description:
- Carenet Health delivers the business of healthcare through leading-edge technology, unmatched perspective, and insights, and operational excellence
- They help providers, payers, and health service organizations better meet consumer healthcare needs
- Carenet Health has delivered bespoke solutions to help healthcare companies around the globe solve complex business challenges faster while delivering world-class engagement outcomes for consumers
Company Specialties:
- Healthcare and Personal Health Support
- Personalized Health Advocacy
- Telehealth
- Virtual Care
- Consumer Engagement
- Patient Engagement
- Care Management
- Population Health
- HEDIS
- Medicare Advantage
- Medicaid
- Health Plans
- Hospitals and Health Systems
- Care Coordination
- Healthcare Engagement
- Readmissions Reduction
- Discharge Follow-up
- Network Steerage
- and Healthcare CRM
Company Website: carenethealthcare.com
ASSUMPTION: Carenet Health's extensive experience and focus on innovation make it an attractive employer in the healthcare industry.
📊 Role Analysis
Career Level: Mid-level, with opportunities for growth and advancement within the company
Reporting Structure: The Account Specialist reports directly to the Account Manager and collaborates with various internal teams, such as operations, finance, data, and client-facing teams
Work Arrangement: Hybrid, with the option to work remotely or on-site depending on business needs
Growth Opportunities:
- Progression to senior or management roles within the Account Management team
- Expansion into other areas of the business, such as operations, data analysis, or client-facing roles
- Professional development through training, workshops, and mentorship programs
ASSUMPTION: The Account Specialist role provides a strong foundation for a career in healthcare, with opportunities for growth and advancement based on individual performance and company needs.
🌍 Location & Work Environment
Office Type: Carenet Health has multiple office locations, with the option for remote work
Office Location(s): San Antonio, Texas (Headquarters), Manila, Philippines, and Port of Spain, Trinidad and Tobago
Geographic Context:
- San Antonio, Texas: A vibrant city with a low cost of living, rich cultural heritage, and numerous recreational opportunities
- Manila, Philippines: A bustling metropolis with a mix of traditional and modern influences, offering a lower cost of living compared to the United States
- Port of Spain, Trinidad and Tobago: A diverse city with a tropical climate, offering a unique blend of Caribbean and South American cultures
Work Schedule: Full-time, typically 8:30 AM - 5:00 PM local time, with flexibility for remote work
ASSUMPTION: The hybrid work arrangement and multiple office locations provide flexibility and opportunities for candidates to find a suitable work environment.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the Talent Acquisition team
- Behavioral and skills-based interview with the hiring manager
- Final interview with the team or additional stakeholders
- Background check and onboarding
Key Assessment Areas:
- Problem-solving skills and ability to handle multiple priorities
- Attention to detail and data analysis skills
- Communication skills and ability to work effectively with various teams
- Cultural fit and alignment with Carenet Health's mission and values
Application Tips:
- Highlight relevant experience in customer support, account coordination, or operational analytics
- Demonstrate strong data analysis skills and attention to detail in your resume and cover letter
- Showcase your ability to manage multiple priorities and work effectively in a dynamic, cross-functional environment
- Tailor your application to emphasize your fit with Carenet Health's mission and values
ATS Keywords: Account Management, Member Services, Data Analysis, Operational Coordination, Healthcare Experience, HIPAA Compliance, Microsoft Excel, CRM Platforms, Process Improvement
ASSUMPTION: The application process may vary based on the specific needs of the hiring team and the candidate's qualifications.
🛠️ Tools & Technologies
- Microsoft Excel
- Power BI (preferred)
- SQL (preferred)
- CRM platforms (e.g., Salesforce, Zendesk)
- Project management tools (e.g., Asana, Trello)
- Data visualization tools (e.g., Tableau)
ASSUMPTION: Familiarity with these tools is preferred but not always required, as training may be provided based on the candidate's skill level and the company's needs.
👔 Cultural Fit Considerations
Company Values:
- Patient-Centered: Always prioritize the needs and well-being of the patients we serve
- Integrity: Uphold the highest ethical standards in all our actions and decisions
- Collaboration: Work together to achieve common goals and drive success for our clients and our team
- Innovation: Embrace continuous learning and improvement to stay at the forefront of our industry
- Accountability: Take ownership of our responsibilities and hold ourselves and others accountable for delivering results
Work Style:
- Fast-paced and dynamic, with a focus on meeting tight deadlines and managing multiple priorities
- Collaborative, with a strong emphasis on teamwork and cross-functional communication
- Data-driven, with a focus on using data to inform decision-making and improve processes
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic environment with a high volume of member-level requests?
- Are you comfortable managing multiple priorities and working effectively with various teams?
- Do you have strong attention to detail and the ability to synthesize data into actionable insights?
- Are you committed to upholding the highest ethical standards and prioritizing the needs of the patients we serve?
ASSUMPTION: Carenet Health values candidates who are adaptable, proactive, and committed to their mission and values.
⚠️ Potential Challenges
- Managing a high volume of member-level requests and ensuring timely, accurate communication across multiple stakeholders
- Extracting, interpreting, and presenting operational data to inform business decisions and support reporting needs
- Navigating multiple systems and ensuring data accuracy in a fast-paced, dynamic environment
- Adapting to changes in business needs and priorities
ASSUMPTION: These challenges can be overcome with strong organizational skills, attention to detail, and a proactive mindset.
📈 Similar Roles Comparison
- Compared to other Account Specialist roles, this position places a greater emphasis on data analysis and operational coordination
- In the healthcare industry, this role may require more familiarity with HIPAA compliance and data privacy practices than similar positions in other sectors
- Career progression in this role may involve expanding into other areas of the business, such as operations, data analysis, or client-facing roles
ASSUMPTION: This role offers unique opportunities for growth and advancement within the healthcare industry, with a focus on data-driven decision-making and operational excellence.
📝 Sample Projects
- Developing and maintaining reports, dashboards, and data visualizations to support internal and external reporting needs
- Identifying trends or areas for improvement in key service metrics and presenting findings to stakeholders
- Contributing to ongoing process enhancements and automation efforts to streamline account-related operations
ASSUMPTION: These sample projects demonstrate the Account Specialist's ability to extract, interpret, and present operational data to inform business decisions and support reporting needs.
❓ Key Questions to Ask During Interview
- Can you describe a typical day or week in this role and how priorities may shift based on business needs?
- How does the Account Management team collaborate with other internal teams, such as operations, finance, data, and client-facing teams?
- What opportunities are there for professional development and growth within the Account Management team or other areas of the business?
- How does Carenet Health support work-life balance for its employees, particularly in a hybrid or remote work arrangement?
- What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
ASSUMPTION: Asking these questions demonstrates your interest in the role and commitment to understanding the work environment and company culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience in customer support, account coordination, or operational analytics
- Prepare examples of your data analysis skills and ability to manage multiple priorities
- Follow up with the hiring team one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
