ACCOUNT SPECIALIST

📌 Core Information

🔹 Job Title: Account Specialist

🔹 Company: Varsity Brands

🔹 Location: Brookfield, Missouri, United States

🔹 Job Type: On-site, Full-time

🔹 Category: Customer Service, Sales

🔹 Date Posted: May 20, 2025

🔹 Experience Level: Entry-level to 2 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Managing all aspects of customer orders
• Serving as a liaison for traveling sales representatives
• Responding to inquiries and maintaining customer relations
• Collaborating with team members and departments to ensure order fulfillment

ASSUMPTION: This role is ideal for candidates with strong communication skills and a background in customer service, who are looking to grow within a dynamic and fast-paced environment.

📋 Key Responsibilities

✅ Manage all aspects of customer orders, including processing, tracking, and delivery

✅ Respond to inquiries from the Sales Team or other internal parties to aid in order fulfillment

✅ Communicate and collaborate with other team members and departments to best serve the customer

✅ Understand order processing systems and delivery channels

✅ Serve as liaison for traveling sales representatives

✅ Maintain customer relations by handling questions and concerns with speed and professionalism

✅ Demonstrate a desire for team success by keeping an eye open for process improvement

✅ Be prepared to assist on special projects with other departments as needed

✅ Continued cross-training and education within the department and other departments within the company

ASSUMPTION: This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

🎯 Required Qualifications

Education: High school diploma or equivalent required

Experience: Prior experience demonstrating success in a customer service-oriented position

Required Skills:

• Excellent interpersonal and communication skills
• Strong attention to detail
• Ability to multitask and manage time efficiently in a fast-paced environment
• Strong work ethic, professionalism, reliability, and a positive disposition

Preferred Skills:

• Microsoft Office (Word, Excel, and PowerPoint)
• Smart Sheets - working knowledge or willingness to learn
• SalesForce – working expertise or willingness to learn

ASSUMPTION: While not explicitly stated, a high school diploma or equivalent is assumed to be the minimum educational requirement for this role.

💰 Compensation & Benefits

Salary Range: $30,000 - $40,000 per year (Based on industry standards for entry-level customer service roles in Missouri)

Benefits:

• Comprehensive Health Care Benefits
• HSA Employer Contribution/FSA Opportunities
• Wellbeing Program
• 401(k) Plan with Company Matching
• Company Paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks Including Discounts on Personal Apparel and Equipment

Working Hours: Full-time, exempt

ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level customer service roles in Missouri. The actual salary may vary based on the candidate's experience and the company's internal compensation structure.

📌 Applicant Insights

🔍 Company Context

Industry: Varsity Brands operates in the executive offices industry, focusing on elevating the student experience in sport and spirit.

Company Size: Varsity Brands has 5,001-10,000 employees, providing a large, established environment for growth and learning.

Founded: The company's founding date is not specified, but it has been a leading global source for all things spirit, including cheerleading, dance team, performing arts, and yearbook, for over 50 years.

Company Description:

• Varsity Brands is committed to safety, entertainment, and traditional school leadership
• The company impacts over a million athletes each year through its apparel innovation, educational camps, clinics, competitions, and yearbook services
• Varsity Brands is dedicated to creating a safe and positive environment for young people, with a zero-tolerance policy for abuse

Company Specialties:

• Spirit: cheerleading, dance team, performing arts, and yearbook
• Achievement: recognition, awards, and incentives
• School needs: equipment, apparel, and supplies

Company Website: http://www.varsitybrands.com

ASSUMPTION: Varsity Brands is a well-established company with a strong reputation in the spirit and achievement industry, providing ample opportunities for growth and development.

📊 Role Analysis

Career Level: Entry-level to 2 years of experience

Reporting Structure: This role reports directly to the Sales Team or relevant department manager

Work Arrangement: On-site, full-time, exempt

Growth Opportunities:

• Cross-training and education within the department and other departments within the company
• Potential advancement to senior customer service roles or other positions within the organization

ASSUMPTION: This role offers opportunities for professional growth and development within a large, established company.

🌍 Location & Work Environment

Office Type: Corporate office environment

Office Location(s): Brookfield, Missouri

Geographic Context:

• Brookfield is located in Missouri, with a population of approximately 4,800 people
• The area offers a mix of urban and rural environments, with easy access to outdoor recreation and cultural attractions
• The cost of living in Brookfield is relatively low compared to larger cities in Missouri

Work Schedule: Full-time, exempt, with typical office hours

ASSUMPTION: Brookfield, Missouri, offers a pleasant work environment with a low cost of living and easy access to outdoor recreation and cultural attractions.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Background check and reference check
• Job offer

Key Assessment Areas:

• Communication skills
• Customer service experience
• Problem-solving abilities
• Attention to detail
• Adaptability to a fast-paced environment

Application Tips:

• Tailor your resume and cover letter to highlight your customer service experience and relevant skills
• Prepare examples of how you have handled challenging customer service situations in the past
• Research the company and its mission to demonstrate your fit with the organization's values
• Practice common customer service interview questions and scenarios

ATS Keywords: Customer service, order processing, liaison, communication, collaboration, teamwork, problem-solving, attention to detail, multitasking, fast-paced environment

ASSUMPTION: The application process for this role is likely to be competitive, so it is essential to tailor your application materials and prepare thoroughly for interviews.

🛠️ Tools & Technologies

• Microsoft Office (Word, Excel, and PowerPoint)
• Smart Sheets
• SalesForce

ASSUMPTION: Familiarity with Microsoft Office, Smart Sheets, and SalesForce is preferred for this role, as they are commonly used tools in customer service and sales environments.

👔 Cultural Fit Considerations

Company Values:

• Service: Lead with heart. Champion community.
• Passion: Love what you do. It fuels our purpose.
• Integrity: Do what we promise. We own our actions and decisions.
• Respect: We earn it by giving it. Because everyone deserves it.
• Innovation: We never stop striving to be better. For ourselves and our community.
• Transparency: We are committed to openness and honesty in everything we do.

Work Style:

• Collaborative and team-oriented
• Fast-paced and dynamic
• Customer-focused and results-driven
• Adaptable and willing to learn

Self-Assessment Questions:

• Do I possess strong interpersonal and communication skills?
• Have I demonstrated success in a customer service-oriented position?
• Am I comfortable working in a fast-paced, dynamic environment?
• Do I share Varsity Brands' commitment to service, passion, integrity, respect, innovation, and transparency?

ASSUMPTION: Candidates who align with Varsity Brands' values and work style are more likely to succeed in this role and contribute to the company's mission.

⚠️ Potential Challenges

• The role may require working with difficult customers or handling challenging situations
• The work environment can be fast-paced and demanding, requiring strong organizational skills and the ability to multitask
• There may be opportunities for growth and advancement, but competition for these positions can be high
• The company's large size may present challenges in navigating internal structures and building relationships with colleagues

ASSUMPTION: These challenges can be overcome with strong communication skills, adaptability, and a commitment to professional development.

📈 Similar Roles Comparison

• This role differs from related positions in its focus on order processing and customer relations, rather than direct sales or marketing
• In the spirit and achievement industry, this role is similar to customer service representatives or account managers in other organizations
• Career paths for this role may include advancement to senior customer service roles or other positions within the organization, depending on the candidate's skills and interests

ASSUMPTION: This role offers unique opportunities for growth and development within the spirit and achievement industry.

📝 Sample Projects

• Implementing a new order processing system to improve efficiency and accuracy
• Developing and presenting a customer relations training program for new hires
• Collaborating with the sales team to create targeted marketing campaigns for specific customer segments

ASSUMPTION: These sample projects demonstrate the range of responsibilities and opportunities for growth in this role.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
• How does this role fit into the broader organizational structure, and what opportunities are there for growth and advancement?
• What are the most important qualities and skills for success in this role, and how can I demonstrate them during the interview process?
• How does Varsity Brands support the professional development and growth of its employees?
• What are the most rewarding aspects of working in this role and contributing to the company's mission?

ASSUMPTION: Asking thoughtful questions during the interview process demonstrates your interest in the role and commitment to success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your customer service experience and relevant skills
• Prepare examples of how you have handled challenging customer service situations in the past
• Research the company and its mission to demonstrate your fit with the organization's values
• Practice common customer service interview questions and scenarios
• Follow up with the hiring manager within one week of submitting your application to express your interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.