Account Specialist Collections ( Remote/Hybrid)

📌 Core Information

🔹 Job Title: Account Specialist Collections (Remote/Hybrid)

🔹 Company: Bank of Montreal

🔹 Location: Ontario, Canada

🔹 Job Type: Remote

🔹 Category: Financial Services (assumed based on company and role)

🔹 Date Posted: March 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Remote/Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Addressing the needs of customers facing financial hardship and offering them tailored solutions
• Building strong customer relationships by understanding their unique situations
• Engaging in proactive outreach to provide solutions and maintain client satisfaction
• Operating within a structured call center environment to achieve performance metrics

ASSUMPTION: The role involves significant interaction with customers having financial difficulties and emphasizes empathy, problem-solving, and communication skills based on the description.

📋 Key Responsibilities

✅ Perform in-bound and outbound collections calls regarding overdue payments

✅ Respond to customer inquiries about delinquent accounts and negotiate payment arrangements

✅ Offer hardship solutions after conducting risk assessments

✅ Document interactions and manage transactions related to customer and branch calls

✅ Follow established procedures to execute related activities and transactions

ASSUMPTION: Responsibilities are shaped to maximize customer retention and recovery of overdue payments, demanding adherence to policies and efficient service delivery.

🎯 Required Qualifications

Education: Post-secondary degree in a relevant field or equivalent experience

Experience: 1-2 years in a call center or customer service environment

Required Skills:

• Problem-solving and negotiation
• Strong verbal and written communication skills
• Organization and time management

Preferred Skills:

• Knowledge of consumer collections laws
• Familiarity with BMO's products and services

ASSUMPTION: The qualifications imply that the role is entry-level but benefits from having specialized knowledge in financial regulations and products.

💰 Compensation & Benefits

Salary Range: $33,850.00 to $49,500.00 per year

Benefits:

• Health insurance and retirement savings plans
• Tuition reimbursement
• Access to performance-based incentives and discretionary bonuses

Working Hours: 40 hours per week, includes shifts on weekends

ASSUMPTION: Salary is fixed and includes performance-based components; benefits emphasize professional growth and health.

📌 Applicant Insights

🔍 Company Context

Industry: Financial Services

Company Size: 10,001+ employees, which provides numerous growth and development opportunities

Founded: Not Specified

Company Description:

• Focused on creating positive outcomes in business and life
• Adaptable to changing customer needs while maintaining core service values
• Offers a supportive environment for innovative solutions

Company Specialties:

• Personal Banking
• Commercial Banking
• Wealth Management

Company Website: http://www.bmo.com

ASSUMPTION: The company size suggests a broad support network with ample resources for employee development, although the exact founding date is unspecified.

📊 Role Analysis

Career Level: Entry-level with potential for growth in collections and customer service sectors

Reporting Structure: Likely reporting to a line manager or team leader within the Customer Shared Services group

Work Arrangement: Primarily remote, with some potential requirements for physical office presence based on proximity

Growth Opportunities:

• Skills development in negotiation and customer service
• Potential transition into specialized financial services roles
• Opportunities to engage in innovative problem-solving practices

ASSUMPTION: The role provides stepping stones into advanced financial roles and networking opportunities within a large organization.

🌍 Location & Work Environment

Office Type: Remote with potential hybrid arrangements depending on location

Office Location(s): Ontario, Canada; proximity to BMO offices may influence remote work eligibility

Geographic Context:

• Ontario is a major Canadian economic hub, offering robust financial career opportunities
• The region supports a diverse workforce and vibrant community life
• BMO maintains a significant presence in Ontario with multiple office locations

Work Schedule: Shift work requiring flexibility, including weekends

ASSUMPTION: The role’s geographical placement benefits from BMO's strong regional presence and support infrastructure.

💼 Interview & Application Insights

Typical Process:

• Initial application and CV submission
• Scheduled interviews potentially with HR and hiring managers
• Skills assessment or situational judgment tests related to role

Key Assessment Areas:

• Communication and negotiation skill assessment
• Problem-solving abilities
• Understanding of consumer collections laws

Application Tips:

• Highlight customer service and problem-solving experiences
• Emphasize understanding of financial products and services
• Prepare examples of past success in challenging customer interactions

ATS Keywords: Collections, Customer Service, Negotiation, Financial Solutions, Problem Solving

ASSUMPTION: The hiring process prioritizes candidates who demonstrate empathy and strategic thinking in line with job requirements.

🛠️ Tools & Technologies

• Microsoft Office Suite (Excel, Word, Outlook)
• Collections management software
• Customer relationship management (CRM) systems

ASSUMPTION: Proficiency in essential software is crucial for efficiency and is assumed to be supported by company-specific systems training.

👔 Cultural Fit Considerations

Company Values:

• Commitment to creating positive change
• Promote inclusivity and respect for diverse perspectives
• Innovation and continuous growth

Work Style:

• Collaborative and supportive teamwork environment
• Flexibility to adapt to shifting schedules and roles
• Empathy-driven customer interaction

Self-Assessment Questions:

• How do you handle challenging customer interactions?
• Are you comfortable working in a flexible schedule including weekends?
• Can you multitask efficiently in a remote setting?

ASSUMPTION: Success in this role requires alignment with a customer-focused, innovative, and inclusive company culture.

⚠️ Potential Challenges

• Handling emotionally charged interactions with customers in distress
• Meeting strict performance metrics in a fast-paced environment
• Navigating complex financial regulations and solutions
• Maintaining work-life balance with variable working hours

ASSUMPTION: Challenges are common in roles involving high customer interaction; preparation for emotional resilience and flexibility is key.

📈 Similar Roles Comparison

• Other roles may include different financial products knowledge requirements
• Unlike some positions, this role offers remote flexibility with high customer interaction
• Similar roles often entail less variable scheduling or explicit sales targets

ASSUMPTION: Similar positions in the financial sector may vary in scope, but share foundational customer engagement and collections components.

📝 Sample Projects

• Improving customer interaction strategies through feedback analysis
• Developing new hardship and repayment programs
• Contributing to team performance enhancements

ASSUMPTION: Projects likely emphasize creative problem-solving and operational efficiencies to enhance customer experiences.

❓ Key Questions to Ask During Interview

• What are the immediate expectations for new hires in this role?
• How does BMO support professional growth within this position?
• Can you share more details about the work environment and team culture?
• Are there opportunities to advance into other areas of the company?
• What tools and training materials are provided to support success in this role?

ASSUMPTION: Interviews should clarify role expectations, opportunities for growth, and how success is supported within the company framework.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant experience and skills
• Prepare for potential interviews by researching BMO's values and commitments
• Be ready to discuss how your skills align with the job requirements
• Follow up with the HR contact if you have questions about the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.