📌 Core Information
🔹 Job Title: Account Specialist
🔹 Company: Thomson Reuters
🔹 Location: Mexico City, Mexico
🔹 Job Type: Full-Time
🔹 Category: Sales
🔹 Date Posted: 2025-04-11
🔹 Experience Level: 1-3 years
🔹 Remote Status: Hybrid (2-3 days in the office)
🚀 Job Overview
Key aspects of this role include:
- Driving renewal and upsell opportunities for assigned accounts
- Identifying best virtual channels for customer engagement
- Validating customer needs and shaping product plans
- Supporting territory growth strategies
- Managing a portfolio of over 200 accounts
ASSUMPTION: This role requires a balance of sales, customer relationship management, and strategic planning skills. The ideal candidate will be comfortable working remotely and managing a large portfolio of accounts.
📋 Key Responsibilities
✅ Closes renewals and upsell opportunities for assigned geography and/or for leads assigned as part of a pooled resource group
✅ Identifies the best virtual channel for engagement with customers
✅ Validates customer needs, shapes product plans, and drives sales to close
✅ Supports in developing and executing territory growth strategies
✅ Possesses core knowledge across products within the subsegment and engages Sales Specialists where deep product expertise is required to drive to close
✅ Understands specific customer archetypes and needs which are most prevalent within the subsegment and territory
✅ Focuses on driving retention and achieving renewal targets by engaging existing customers during the renewal window
✅ Uses an automated and insight-driven Salesforce workflow to progress deals
✅ Nurture opportunities and move more renewals outside the ‘digital first’ selling scenarios to close for: existing ‘non-named’ account renewals and existing ‘non-named’ incremental sales (upsell)
ASSUMPTION: The role involves a high degree of customer interaction and requires strong communication skills, as well as the ability to manage multiple accounts and prioritize workloads.
🎯 Required Qualifications
Education: Not specified
Experience: 1-3 years of experience in similar activities
Required Skills:
- SaaS Experience
- Customer centric
- Excellent verbal and written communication (Spanish & English)
- Strong interpersonal skills (personable and professional)
- Ability to conduct self in a professional manner
- Agile learners – Ability to learn something new
- Commitment to a schedule that coincides with the customer’s workday
- Intermediate computer skills and ability to navigate software programs such as Microsoft
- Experience in CRM preferred
Preferred Skills:
- Motivated and competitive with a positive attitude
- Demonstrate the ability to rapidly learn new knowledge and acquire new skills
- Maintain stable performance under pressure (such as time pressure or job ambiguity); handle stress in a manner that is acceptable to others in the organization
- Display determination, persistence, and patience and be resilient in the face of adversity
ASSUMPTION: The ideal candidate will have a proven track record in sales or account management, with a strong focus on customer satisfaction and retention.
💰 Compensation & Benefits
Salary Range: The salary range for this role is $45,000 - $65,000 USD per year, with uncapped commissions based on performance. This estimate is based on industry standards for a sales role with 1-3 years of experience in Mexico City.
Benefits:
- Industry-leading benefits, including flexible vacation, mental health days, access to Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing
- Flexibility & work-life balance, including work from anywhere for up to 8 weeks per year and a hybrid model
- Career development and growth opportunities
- Inclusive culture with eleven business resource groups
- Hybrid work model (2-3 days a week in the office)
- Social impact opportunities, including two paid volunteer days off annually and pro-bono consulting projects
Working Hours: Full-time, with a schedule that coincides with the customer’s workday
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Thomson Reuters operates in the information services industry, providing news, data, and analytics to professionals in various fields, including legal, tax, accounting, and compliance.
Company Size: Thomson Reuters is a large company with over 10,000 employees globally. This size offers opportunities for career growth and development, as well as a diverse and inclusive work environment.
Founded: Thomson Reuters was founded in 1981, with a rich history and established reputation in the information services industry.
Company Description:
- Thomson Reuters is the world’s leading provider of news and information-based tools to professionals
- The company operates in complex arenas that move society forward, including tax, law, compliance, government, and media
- Thomson Reuters shares are listed on the Toronto and New York Stock Exchanges (symbol: TRI)
Company Specialties:
- Intelligent Information
- Accounting
- Legal
- Tax
- Media
- Technology
- and News
Company Website: https://thomsonreuters.com
ASSUMPTION: Thomson Reuters is a well-established company with a strong global presence and a reputation for providing high-quality information services to professionals.
📊 Role Analysis
Career Level: This role is at the entry to mid-level career stage, offering opportunities for growth and development within the sales and account management functions.
Reporting Structure: The Account Specialist will report directly to the Sales Manager and work closely with cross-functional teams, including product and marketing.
Work Arrangement: This role operates on a hybrid work arrangement, with 2-3 days in the office and the remainder of the week working remotely.
Growth Opportunities:
- Progression to Senior Account Specialist or other sales roles within the organization
- Expansion of product knowledge and expertise
- Development of leadership and management skills
- Opportunities to work on special projects and initiatives
ASSUMPTION: This role offers a clear path for career progression and development within the sales and account management functions.
🌍 Location & Work Environment
Office Type: Thomson Reuters' Mexico City office is located in the Reforma 26 building, offering a modern and collaborative work environment.
Office Location(s): Mexico City, Mexico
Geographic Context:
- Mexico City is the capital and largest city of Mexico, with a population of over 21 million people
- The city is known for its vibrant culture, rich history, and diverse neighborhoods
- Mexico City offers a mix of urban and natural environments, with numerous parks, museums, and historical sites
Work Schedule: Full-time, with a schedule that coincides with the customer’s workday
ASSUMPTION: Mexico City offers a dynamic and multicultural work environment, with a wide range of amenities and attractions for employees.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screening with the HR team
- In-depth phone or video interview with the hiring manager and/or team members
- Final in-person or virtual interview with senior leadership
- Background check and offer
Key Assessment Areas:
- Sales and customer management skills
- Communication and interpersonal skills
- Problem-solving and analytical skills
- Adaptability and resilience
- Alignment with company values and culture
Application Tips:
- Tailor your resume to highlight relevant sales and account management experience
- Prepare examples of your sales achievements and customer success stories
- Demonstrate your understanding of the role and the company by researching industry trends and Thomson Reuters' products and services
- Showcase your communication skills by providing clear and concise responses to interview questions
- Be prepared to discuss your career goals and how this role fits into your long-term plans
ATS Keywords: Account Management, Sales, Customer Relationship Management, CRM, Salesforce, Renewals, Upselling, Customer Engagement, Product Knowledge, Strategic Planning
ASSUMPTION: The interview process will focus on assessing the candidate's sales and customer management skills, as well as their cultural fit with the company.
🛠️ Tools & Technologies
- Salesforce
- Microsoft Office Suite
- CRM software (preferably Salesforce)
- Communication and collaboration tools (e.g., email, instant messaging, video conferencing)
ASSUMPTION: The tools and technologies required for this role are standard for sales and account management functions and can be learned on the job if necessary.
👔 Cultural Fit Considerations
Company Values:
- Integrity
- Independence
- Fairness
- Expertise
- Innovation
- Customer focus
Work Style:
- Collaborative and team-oriented
- Adaptable and resilient
- Results-driven and proactive
- Customer-centric and customer-focused
- Continuously learning and improving
Self-Assessment Questions:
- Do you have experience working in a hybrid or remote work environment?
- Are you comfortable managing a large portfolio of accounts?
- Do you have strong communication skills in both Spanish and English?
- Are you motivated by uncapped commissions and a competitive work environment?
- Do you thrive in a fast-paced and dynamic sales environment?
ASSUMPTION: Thomson Reuters values a diverse and inclusive work environment, with a strong focus on collaboration, innovation, and customer focus.
⚠️ Potential Challenges
- Managing a large portfolio of accounts may require strong organizational skills and time management
- Working remotely may present challenges in maintaining productivity and work-life balance
- The sales environment can be competitive and demanding, with a focus on meeting and exceeding targets
- Thomson Reuters is a large organization with a complex structure, which may present challenges in navigating internal processes and politics
- The company operates in a dynamic and evolving industry, requiring employees to stay up-to-date with the latest trends and developments
ASSUMPTION: The potential challenges of this role can be mitigated by strong communication, time management, and adaptability skills, as well as a clear understanding of the company's culture and values.
📈 Similar Roles Comparison
- Compared to other sales roles, this position focuses more on account management and customer retention, rather than new business development
- Thomson Reuters operates in a unique industry, providing information services to professionals, rather than consumer-facing products or services
- Career progression in this role may involve moving into senior account management or other sales leadership positions within the organization
ASSUMPTION: This role offers a unique opportunity to work in a specialized industry, with a clear path for career progression and development.
📝 Sample Projects
- Developing and executing a territory growth strategy for a specific region or customer segment
- Identifying and engaging with high-potential customers to drive renewal and upsell opportunities
- Collaborating with cross-functional teams to shape product plans and drive sales to close
- Implementing and optimizing Salesforce workflows to progress deals and improve sales productivity
ASSUMPTION: These sample projects reflect the core responsibilities and key aspects of the Account Specialist role.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 90 days?
- How does this role fit into the overall sales strategy for the region or customer segment?
- What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
- How does Thomson Reuters support the professional development and growth of its employees?
- What are the key performance indicators (KPIs) for this role, and how are they measured and tracked?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and your commitment to success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant sales and account management experience
- Prepare a cover letter that demonstrates your understanding of the role and your fit with the company's culture and values
- Prepare examples of your sales achievements and customer success stories
- Follow up with the hiring manager one week after your final interview to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
