Account Specialist - EN, Amazon Ads

📌 Core Information

🔹 Job Title: Account Specialist - EN, Amazon Ads

🔹 Company: Amazon

🔹 Location: Chennai, Tamil Nadu, India

🔹 Job Type: On-site

🔹 Category: Advertising

🔹 Date Posted: April 29, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: No (On-site)

🚀 Job Overview

Key aspects of this role include:

• Serving as the main point of contact for a portfolio of accounts, driving their advertising success through opportunity identification and account optimization.
• Analyzing account performance, recommending optimizations, and communicating campaign progress to ensure client success.
• Collaborating with internal teams to identify and solve issues blocking advertiser performance and improve Amazon's advertising products.
• Developing industry knowledge and using it to drive high renewal rates and meet clients' KPIs.
• Excelling in a fast-paced, dynamic environment, with a strong commitment to customer success and a proven record of exceeding goals.

ASSUMPTION: This role requires a high level of self-motivation, strong organizational skills, and the ability to manage multiple accounts simultaneously. It also assumes a strong interest in online advertising and a solid understanding of data analysis.

📋 Key Responsibilities

✅ Serve as the main point of contact for a portfolio of accounts, driving their advertising success through opportunity identification and account optimization.

✅ Analyze account performance against key metrics to identify, recommend, and implement optimization solutions to increase efficiency, drive high renewal rates, and meet clients' KPIs.

✅ Monitor and communicate campaign progress through regular, in-depth activity reports and insights, using this knowledge as a basis for future campaigns.

✅ Work with Account Management, Sales & Marketing, and Product teams to identify and solve issues blocking advertiser performance and improve Amazon's advertising products.

✅ Identify opportunities to improve designed Amazon products based on customer feedback, data analysis, and feature gaps with competitive products.

ASSUMPTION: This role assumes a strong focus on customer success, with the ability to balance multiple priorities and manage time effectively. It also assumes a proactive approach to problem-solving and a willingness to learn and adapt in a dynamic environment.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field.

Experience: 2-5 years of experience in account management, sales, or a related role, with a proven track record of exceeding goals.

Required Skills:

• Excellent analytical skills and a strong interest in online advertising.
• Excellent verbal and written communication skills, with the ability to clearly explain issues and paths to resolution quickly and succinctly to advertisers.
• Strong organizational skills and the ability to perform multitasking in a fast-paced environment.
• Proven ability to exceed on goals and a strong commitment to customer success.

Preferred Skills:

• Experience with Amazon Ads or other advertising platforms.
• Fluency in English and additional languages.

ASSUMPTION: This role requires a strong focus on customer success, with the ability to balance multiple priorities and manage time effectively. It also assumes a proactive approach to problem-solving and a willingness to learn and adapt in a dynamic environment.

💰 Compensation & Benefits

Salary Range: INR 6,00,000 - 12,00,000 per annum (Estimated, based on industry standards for the role, experience level, and location)

Benefits:

• Health, dental, and vision insurance
• 401(k) matching
• Paid time off and holidays
• Maternity and paternity leave
• Employee discounts

Working Hours: Full-time (40 hours per week), with flexibility for occasional remote work

ASSUMPTION: The salary range is estimated based on industry standards for the role, experience level, and location. Actual compensation may vary based on factors such as skills, experience, and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: E-commerce and Technology

Company Size: 10,001+ employees (Enterprise)

Founded: 1994 (Amazon was founded in Bellevue, Washington, USA)

Company Description:

• Amazon is a multinational technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.
• Amazon is guided by four principles: customer obsession, passion for invention, commitment to operational excellence, and long-term thinking.
• Amazon's mission is to be Earth's most customer-centric company.

Company Specialties:

• E-commerce platform
• Cloud computing services (AWS)
• Digital content and devices (Amazon Prime, Kindle, Fire tablets)
• Artificial intelligence (Alexa, Amazon Go)

Company Website: Amazon.com

ASSUMPTION: Working for a large, established company like Amazon offers numerous opportunities for career growth and development. However, it may also present more bureaucracy and less flexibility than smaller companies.

📊 Role Analysis

Career Level: Mid-level (2-5 years of experience)

Reporting Structure: This role reports directly to the Advertising Manager.

Work Arrangement: On-site, with occasional flexibility for remote work

Growth Opportunities:

• Advancement to Senior Account Specialist or Account Manager roles
• Transition to other teams within Amazon Ads or other Amazon departments
• Professional development through Amazon's learning and development programs

ASSUMPTION: This role offers significant opportunities for career growth and development within Amazon's advertising division and the broader company.

🌍 Location & Work Environment

Office Type: Corporate office environment

Office Location(s): Chennai, Tamil Nadu, India

Geographic Context:

• Chennai is the capital city of the Indian state of Tamil Nadu and is located on the Bay of Bengal in the eastern part of the state.
• Chennai is known for its cultural heritage, historical landmarks, and vibrant arts scene.
• The city has a tropical savanna climate, with hot and humid weather prevailing throughout the year.

Work Schedule: Monday to Friday, 9:00 AM to 6:00 PM (with a 1-hour lunch break), with flexibility for occasional remote work

ASSUMPTION: Working in Chennai offers a unique blend of cultural experiences and a tropical climate, but it may also present challenges related to traffic congestion and the cost of living.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager
• On-site interview with the Advertising Manager and other team members
• Final round interview with the Director of Advertising

Key Assessment Areas:

• Analytical skills and problem-solving abilities
• Communication skills and customer focus
• Adaptability and resilience in a fast-paced environment
• Cultural fit with Amazon's leadership principles

Application Tips:

• Tailor your resume and cover letter to highlight your relevant skills and experiences for this role.
• Prepare for behavioral and situational interview questions that focus on your problem-solving abilities, communication skills, and customer focus.
• Research Amazon's advertising products and services to demonstrate your industry knowledge and enthusiasm for the role.

ATS Keywords: Account Management, Advertising, Customer Success, Data Analysis, Optimization, Amazon Ads, Sponsored Products

ASSUMPTION: The application process for this role is likely to be competitive, and applicants should be prepared to demonstrate their skills and experiences through a series of interviews.

🛠️ Tools & Technologies

• Amazon Ads platform
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Data analysis tools (e.g., Excel, Google Analytics)
• Project management tools (e.g., Asana, Trello)

ASSUMPTION: This role requires proficiency in using Amazon's advertising platform and relevant data analysis tools. Familiarity with project management tools is also beneficial.

👔 Cultural Fit Considerations

Company Values:

• Customer obsession
• Ownership
• Invent and simplify
• Learn and be curious
• Hire and develop the best
• Insist on the highest standards
• Think big
• Bias for action
• Frugality

Work Style:

• Fast-paced and dynamic
• Collaborative and team-oriented
• Data-driven and analytical
• Customer-focused and results-driven

Self-Assessment Questions:

• Do you have a strong commitment to customer success and a proven track record of exceeding goals?
• Are you comfortable working in a fast-paced, dynamic environment and managing multiple priorities simultaneously?
• Do you have excellent verbal and written communication skills and the ability to clearly explain issues and paths to resolution quickly and succinctly to advertisers?

ASSUMPTION: Amazon's culture is fast-paced, collaborative, and data-driven, with a strong focus on customer obsession and continuous improvement. Applicants should be prepared to demonstrate their fit with these cultural values and work styles.

⚠️ Potential Challenges

• Managing a large portfolio of accounts and balancing multiple priorities
• Working in a fast-paced, dynamic environment with tight deadlines
• Dealing with difficult or demanding clients and finding creative solutions to their problems
• Adapting to changes in Amazon's advertising products and services
• Competing with other account managers for resources and opportunities

ASSUMPTION: This role presents unique challenges related to managing multiple accounts, working in a fast-paced environment, and dealing with demanding clients. Applicants should be prepared to demonstrate their ability to manage these challenges effectively.

📈 Similar Roles Comparison

• Compared to other account management roles, this position requires a higher level of analytical skills and a stronger focus on data-driven decision-making.
• Unlike some other advertising roles, this position does not require extensive sales experience, as the primary focus is on account optimization and customer success.
• Career progression in this role may involve transitioning to senior account management or other specialized roles within Amazon Ads or the broader company.

ASSUMPTION: This role offers unique opportunities for career growth and development within Amazon's advertising division and the broader company. However, it also presents specific challenges related to managing multiple accounts and working in a fast-paced environment.

📝 Sample Projects

• Developing and implementing a comprehensive account optimization strategy for a high-value advertiser, resulting in a 30% increase in their advertising efficiency and a 20% increase in their renewal rate.
• Analyzing industry trends and competitor activities to identify new opportunities for a portfolio of standard advertisers, leading to a 15% increase in their overall advertising spend.
• Collaborating with the product team to improve Amazon's advertising platform based on customer feedback and data analysis, resulting in a 20% increase in user satisfaction scores.

ASSUMPTION: These sample projects demonstrate the range of responsibilities and opportunities available in this role, from account optimization and industry analysis to product improvement and collaboration with internal teams.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does this role fit into the broader advertising team and Amazon's organizational structure?
• What opportunities are there for professional development and career growth within this role and the broader company?
• How does Amazon support work-life balance for its employees?
• What are the most challenging aspects of this role, and how can I best prepare to succeed in them?

ASSUMPTION: These interview questions are designed to provide insight into the role's priorities, structure, and opportunities for growth and development. They also address work-life balance and the challenges of the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant skills and experiences for this role, using ATS-optimized keywords such as Account Management, Advertising, Customer Success, Data Analysis, Optimization, Amazon Ads, and Sponsored Products.
• Prepare for behavioral and situational interview questions that focus on your problem-solving abilities, communication skills, and customer focus.
• Research Amazon's advertising products and services to demonstrate your industry knowledge and enthusiasm for the role.
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the position.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.