📌 Core Information
🔹 Job Title: Account Specialist - German speaking
🔹 Company: Thomson Reuters
🔹 Location: Madrid, Spain
🔹 Job Type: Full-time
🔹 Category: Sales & Business Development
🔹 Date Posted: April 16, 2025
🔹 Experience Level: Mid-Senior level (3+ years)
🔹 Remote Status: On-site (Hybrid)
🚀 Job Overview
Key aspects of this role include:
- Supporting account executives and managers in sales, upsells, cross sells, and renewals
- Managing customer renewals and serving as a point of contact for customer inquiries
- Collaborating with cross-functional teams to develop sales strategies and identify potential risks
- Analyzing customer data to identify trends and opportunities for improvement
- Maintaining and updating customer information in the CRM system
ASSUMPTION: This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks and deadlines. Fluency in German and English is essential for effective communication with customers and internal teams.
📋 Key Responsibilities
✅ Assist account executives and managers with sales, upsell, and cross sell opportunities and renewals by providing relevant data and insights
✅ Collaborate with account executives and managers to develop sales and renewal strategies and identify potential risks
✅ Track and manage all customer renewals, ensuring timely and accurate processing
✅ Prepare and send out quotes, contracts, and other necessary documentation
✅ Serve as a point of contact for customers regarding sales, renewal, and support inquiries
✅ Provide regular updates to the sales team and management on sales, renewal status, and performance metrics
✅ Communicate with customers regarding upcoming renewals, addressing any questions or concerns
✅ Analyze customer data to identify trends and opportunities for improvement
✅ Maintain and update customer information in the CRM system
ASSUMPTION: This role involves a high degree of customer interaction and requires strong communication and interpersonal skills. Proficiency in CRM software and sales tools is essential for success in this role.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field
Experience: 3+ years of experience in account management, retention & renewals, sales, or a related field
Required Skills:
- Excellent communication and interpersonal skills
- Fluency in English and German
- Proficiency in CRM software and sales tools
- Ability to negotiate complex terms and conditions and close agreements
- Ability to analyze market data, feedback, and sales performance to inform strategies and decisions
- Strong organizational skills with the ability to manage multiple tasks and deadlines
- Strong grasp of sales processes and strategies
- Ability to work effectively with cross-functional teams
Preferred Skills:
- Experience with Thomson Reuters products and services
- Knowledge of the legal, tax, or compliance industries
ASSUMPTION: Candidates with experience in account management or sales roles and a strong track record of driving sales and renewals are encouraged to apply. Familiarity with the Thomson Reuters product suite is a plus but not required.
💰 Compensation & Benefits
Salary Range: €35,000 - €45,000 per year (Based on market research for similar roles in Madrid)
Benefits:
- Industry-leading benefits package, including flexible vacation, mental health days, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing
- Flexible work arrangements, including work from anywhere for up to 8 weeks per year and a hybrid model
- Career development and growth opportunities
- Social impact initiatives, including two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and ESG initiatives
Working Hours: Full-time (37.5 hours per week) with a hybrid work arrangement (2-3 days in the office per week)
ASSUMPTION: The salary range provided is an estimate based on market research for similar roles in Madrid. Actual compensation may vary based on experience, skills, and other factors.
📌 Applicant Insights
🔍 Company Context
Industry: Thomson Reuters operates in the information services industry, providing intelligent information, news, and data to professionals in the legal, tax, accounting, and compliance sectors. The company is a global leader in its field, with a strong reputation for innovation, customer focus, and inclusion.
Company Size: Thomson Reuters is a large organization with over 10,000 employees worldwide. This size offers opportunities for career growth and development, as well as a diverse and inclusive work environment.
Founded: Thomson Reuters was founded in 1981, following the acquisition of the Reuters news agency by the Thomson Corporation. The company has a rich history and a strong track record of growth and innovation.
Company Description:
- Thomson Reuters is the world’s leading provider of news and information-based tools to professionals
- The company operates in complex arenas that move society forward, including tax, law, compliance, government, and media
- Thomson Reuters shares are listed on the Toronto and New York Stock Exchanges (symbol: TRI)
Company Specialties:
- Intelligent Information
- Accounting
- Legal
- Tax
- Media
- Technology
- and News
Company Website: thomsonreuters.com
ASSUMPTION: Thomson Reuters is a well-established and respected organization in the information services industry. The company's global presence and diverse range of products and services offer unique opportunities for career growth and development.
📊 Role Analysis
Career Level: Mid-Senior level (3+ years of experience)
Reporting Structure: The Account Specialist will report directly to the Account Manager or Account Executive
Work Arrangement: Hybrid (2-3 days in the office per week)
Growth Opportunities:
- Progression to Account Manager or Account Executive roles
- Expansion into other areas of the business, such as product management or marketing
- Development of leadership and management skills through mentorship and training programs
ASSUMPTION: This role offers significant opportunities for career growth and development within the sales and business development function. With the right skills and experience, candidates can progress to more senior roles or explore other areas of the business.
🌍 Location & Work Environment
Office Type: Hybrid (2-3 days in the office per week)
Office Location(s): Paseo de Recoletos, 37, Madrid, Community of Madrid 28004, ES
Geographic Context:
- Madrid is the capital and largest city of Spain, with a population of over 3 million people
- The city is known for its vibrant culture, rich history, and diverse culinary scene
- Madrid is a major economic hub, with a strong focus on the technology, finance, and tourism industries
Work Schedule: Full-time (37.5 hours per week) with a hybrid work arrangement (2-3 days in the office per week)
ASSUMPTION: Madrid offers a dynamic and multicultural work environment, with a wide range of cultural, recreational, and professional development opportunities. The hybrid work arrangement provides flexibility and a better work-life balance for employees.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screening with the HR team
- In-depth interview with the hiring manager and/or team members
- Final interview with the director or senior leadership
- Background check and offer extension
Key Assessment Areas:
- Communication and interpersonal skills
- Language proficiency in German and English
- Problem-solving and analytical skills
- Sales and negotiation skills
- Understanding of CRM software and sales tools
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Demonstrate your proficiency in German and English through examples of previous work or projects
- Prepare for behavioral and situational interview questions that focus on your problem-solving, communication, and sales skills
- Research the company and the role to show your enthusiasm and understanding of the business
ATS Keywords: Account Management, Sales, Renewals, CRM Software, Customer Service, German, English, Data Analysis, Organization, Negotiation, Problem Solving, Sales Strategies, Cross-Functional Collaboration, Market Analysis
ASSUMPTION: The application process for this role is likely to be competitive, with a strong focus on communication, language, and sales skills. Candidates should tailor their application materials and prepare thoroughly for interviews to demonstrate their fit for the role.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce, Microsoft Dynamics, HubSpot)
- Sales tools (e.g., Salesforce Sales Cloud, HubSpot Sales, Zoho CRM)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Gmail, Google Drive, Google Docs)
ASSUMPTION: Proficiency in CRM software and sales tools is essential for success in this role. Candidates should have experience with industry-standard CRM and sales tools, as well as strong computer literacy skills.
👔 Cultural Fit Considerations
Company Values:
- Integrity
- Independence
- Innovation
- Customer Focus
- Inclusion
Work Style:
- Collaborative and team-oriented
- Results-driven and goal-oriented
- Adaptable and flexible
- Customer-focused and customer-centric
- Data-driven and analytical
Self-Assessment Questions:
- Do you have strong communication and interpersonal skills in both German and English?
- Are you comfortable working in a hybrid work environment, with a balance of remote and on-site work?
- Do you have a proven track record of driving sales and renewals in a customer-focused role?
- Are you comfortable working with CRM software and sales tools to manage customer data and insights?
- Do you thrive in a collaborative and team-oriented work environment?
ASSUMPTION: Candidates should assess their fit with the company's values and work style, as well as their proficiency in German and English, to ensure a successful transition into the role.
⚠️ Potential Challenges
- Managing a high volume of customer inquiries and renewals
- Working with customers in different time zones and languages
- Balancing multiple tasks and deadlines in a fast-paced environment
- Navigating a large and complex organization with a diverse range of products and services
- Adapting to changes in sales strategies, processes, and tools
ASSUMPTION: This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks and deadlines. Candidates should be comfortable working in a fast-paced and dynamic environment, with a focus on customer service and sales.
📈 Similar Roles Comparison
- Account Executive vs. Account Specialist: Account Executives typically have more strategic and business development responsibilities, while Account Specialists focus on day-to-day customer management and operational tasks
- Sales Development Representative vs. Account Specialist: Sales Development Representatives focus on lead generation and qualification, while Account Specialists manage established customer relationships and drive renewals
- Customer Success Manager vs. Account Specialist: Customer Success Managers proactively manage customer relationships to drive renewal and upsell opportunities, while Account Specialists focus on day-to-day customer management and operational tasks
ASSUMPTION: This role is unique in its focus on customer retention and renewal, with a strong emphasis on data-driven decision-making and customer-centricity. Candidates should consider their fit with the specific responsibilities and requirements of this role, as well as their long-term career goals.
📝 Sample Projects
- Developing and implementing a customer retention strategy that increased renewal rates by 15%
- Streamlining the renewal process to reduce customer churn by 10% through targeted communication and personalized offers
- Analyzing customer data to identify trends and opportunities for upselling and cross-selling, resulting in a 20% increase in additional revenue
ASSUMPTION: These sample projects demonstrate the data-driven and customer-centric approach required for success in this role. Candidates should be prepared to provide specific examples of their experience with customer retention, renewal, and data analysis.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30-60-90 days?
- How does this role fit into the broader sales and business development strategy for the company?
- What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
- How does the company support the professional development and growth of its employees?
- What are the key performance indicators (KPIs) for this role, and how will my success be measured?
ASSUMPTION: These interview questions demonstrate a proactive and strategic approach to the role, as well as a strong interest in the company's long-term success and the candidate's personal growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role, with a focus on your language proficiency in German and English
- Prepare for behavioral and situational interview questions that focus on your problem-solving, communication, and sales skills
- Research the company and the role to show your enthusiasm and understanding of the business
- Follow up with the hiring manager or HR team one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
