Account Specialist Job

📌 Core Information

🔹 Job Title: Account Specialist

🔹 Company: Arkema

🔹 Location: Radnor, Pennsylvania, United States

🔹 Job Type: On-site

🔹 Category: Not specified

🔹 Date Posted: Tue Mar 25 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Managing the sales order process from inception to completion
• Ensuring customer satisfaction and support through excellent service
• Handling account reconciliation and order management efficiently
• Proactively identifying and communicating issues internally and externally

ASSUMPTION: The position requires interaction with various departments, reflecting a need for strong cross-functional skills to coordinate between sales, marketing, and supply chain.

📋 Key Responsibilities

✅ Responsible for managing and processing customer orders within 24 hours of receipt

✅ Quote list prices, manage discounts, and negotiate pricing as agreed with sales and marketing

✅ Handle credit/debit adjustments and reconcile accounts

✅ Maintain detailed ISO documentation and ensure compliance with procedures

✅ Proactively identify and resolve issues, ensuring on-time delivery through coordination with logistics and the supply chain

✅ Maintain and enter customer complaints in HighRadius, utilizing problem-solving skills to ensure resolutions

✅ Lead and participate in Supply Chain S&OP meetings to understand and communicate changes impacting product delivery

ASSUMPTION: The role includes a high degree of customer interaction, meaning excellent communication skills are essential for nurturing customer relationships.

🎯 Required Qualifications

Education: Bachelor's degree required

Experience: 3-6 years in a related field

Required Skills:

• Proficiency in ERP systems, particularly SAP
• Strong communication and presentation skills
• Problem-solving and decision-making capabilities

Preferred Skills:

• Intermediate knowledge of Excel, including pivot tables and V-Lookups
• Experience with HighRadius and SalesForce

ASSUMPTION: While SAP experience is strongly preferred, transferable skills with other ERP systems may be considered, especially if candidates demonstrate proficiency in learning new software tools.

💰 Compensation & Benefits

Salary Range: Not specified, but competitive for the Chemical Manufacturing industry

Benefits:

• Comprehensive health coverage
• Retirement savings plan
• Paid time off and holidays

Working Hours: 40 hours per week

ASSUMPTION: Benefits are assumed to align with industry standards, providing a robust package that supports employee wellness and work-life balance.

📌 Applicant Insights

🔍 Company Context

Industry: Chemical Manufacturing, focusing on sustainable material solutions

Company Size: Over 10,001+ employees, offering myriad growth opportunities for career advancement

Founded: 2006, with a strong history of innovation in materials science

Company Description:

• Leader in innovative and sustainable materials
• Committed to addressing global challenges through advanced materials
• Focused on high-performance and adhesive solutions

Company Specialties:

• High-performance materials
• Coating and adhesive solutions
• Advanced polymers for diverse applications

Company Website: http://www.arkema.com

ASSUMPTION: Arkema offers a dynamic and innovative work environment, fostering opportunities for professional growth and impact within its global operations.

📊 Role Analysis

Career Level: Mid-level position with potential for further advancement within the organization

Reporting Structure: The Account Specialist reports to a divisional manager within Bostik Inc.

Work Arrangement: On-site work arrangement based in Radnor, PA or Dublin, OH

Growth Opportunities:

• Potential to advance to senior account management roles
• Opportunities to develop expertise in specialized chemical product management
• Engagement with cross-functional teams for professional development

ASSUMPTION: The role is regarded as a strategic position within the company, offering insights into business operations and customer management, paving the way for future leadership roles.

🌍 Location & Work Environment

Office Type: Corporate office setting catered towards collaboration across business units

Office Location(s): Radnor, PA and Dublin, OH

Geographic Context:

• Accessible by major transport links
• Located in a thriving business hub
• Proximity to local amenities

Work Schedule: Standard 9-5 schedule with some flexibility, as required for crisis resolution

ASSUMPTION: The office environment is designed to promote teamwork and communication, necessary for the collaborative nature of this role.

💼 Interview & Application Insights

Typical Process:

• Initial application review
• Phone screening with HR
• In-person or virtual interview with hiring manager

Key Assessment Areas:

• Technical proficiency in SAP and order management
• Effective communication and problem-solving abilities
• Cultural fit with the organization's values

Application Tips:

• Highlight ERP experience and technical skills in resume
• Provide concrete examples of customer service experience
• Demonstrate proactive problem-solving capabilities

ATS Keywords: SAP, Sales Order Management, Customer Service, Problem Solving, ERP

ASSUMPTION: The selection process is competitive and thorough, requiring applicants to show a compelling mix of technical and interpersonal skills.

🛠️ Tools & Technologies

• SAP
• SalesForce
• HighRadius
• Excel and PowerPoint for data handling and presentations

ASSUMPTION: Familiarity with these technologies ensures efficient performance in handling the complexities of the role.

👔 Cultural Fit Considerations

Company Values:

• Innovation
• Sustainability
• Customer Centricity

Work Style:

• Collaborative team environment
• Proactive communication
• Solution-oriented approach to challenges

Self-Assessment Questions:

• Am I comfortable working in an innovative and fast-paced environment?
• Can I manage complex customer interactions effectively?
• Do I have strong technical skills, especially in ERP systems?

ASSUMPTION: Candidates who thrive in dynamic and evolving environments will likely excel in this position.

⚠️ Potential Challenges

• Balancing customer demands with supply chain capabilities
• Handling complex order processes and emergency situations
• Maintaining high-quality service across decentralized teams
• Managing workload during peak business cycles

ASSUMPTION: The role demands resilience and quick decision-making, especially during high-pressure scenarios.

📈 Similar Roles Comparison

• Account Manager: Focuses more on client acquisition and account growth
• Customer Service Specialist: Emphasis on direct customer support and satisfaction
• Logistics Coordinator: Specializes in supply chain management

ASSUMPTION: Similar roles might share overlapping skills but differ in focus areas such as direct sales or logistics management.

📝 Sample Projects

• Implementing new pricing strategies for a product line
• Streamlining order processing systems with SAP enhancements
• Developing customer relationship management frameworks using HighRadius

ASSUMPTION: Typical projects will leverage the individual’s ERP and technical skills to improve operational efficiencies.

❓ Key Questions to Ask During Interview

• What metrics are used to assess performance in this role?
• How does the Account Specialist interact with other departments?
• What challenges is the division currently facing?
• What opportunities exist for professional growth?
• How does Arkema support continuing education and development for its employees?

ASSUMPTION: These questions are designed to provide candidates with a deeper understanding of the role and its impact within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Arkema careers portal.
• Tailor your resume to highlight relevant skills and experiences.
• Prepare for a phone interview by researching Arkema’s products and services.
• Practice common interview questions and prepare examples of past experiences.
• Follow up post-interview to express continued interest in the role.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.