📌 Core Information
🔹 Job Title: Account Specialist
🔹 Company: Heartland Coca-Cola Bottling Company
🔹 Location: O'Fallon, Missouri
🔹 Job Type: On-site
🔹 Category: Sales & Customer Service
🔹 Date Posted: May 7, 2025
🔹 Experience Level: Entry-level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Face-to-face customer interactions and order taking
- Merchandising and inventory management
- Building and maintaining customer relationships
- Working independently and as part of a team
ASSUMPTION: This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
📋 Key Responsibilities
✅ Visit assigned accounts to create and transmit product orders
✅ Manage and record product inventory, ensuring proper rotation of replacement stock
✅ Work with store personnel to ensure order accuracy
✅ Utilize the company-provided look of success to execute customer-approved programs in assigned accounts
✅ Build effective relationships with store personnel to assure superior customer satisfaction
✅ Maintain and merchandise product in beverage sections and throughout accounts, including shelf allocation and cold equipment
✅ Transport, replace, and maintain point of sale advertising
✅ Maintain clean and organized backrooms and manage trade breakage
✅ Follow established procedures and policies in relation to accurate time recording and safety standards
ASSUMPTION: The role involves frequent travel between customer locations, requiring a valid driver's license and clean driving record.
🎯 Required Qualifications
Education: High School Diploma or GED preferred
Experience: Minimum of one year of work experience required
Required Skills:
- Merchandising or retail experience
- Basic computer application and technology skills
- Prior experience using pallet jack preferred
- Valid Driver's License with current vehicle liability insurance and a clean driving record
Preferred Skills:
- Working knowledge of customer ads and sale items
ASSUMPTION: The role requires physical demands such as frequent bending, squatting, lifting up to 40 lbs., and pushing/pulling manual carts.
💰 Compensation & Benefits
Salary Range: $21.00 per hour
Benefits:
- Medical, dental, and vision insurance
- Life insurance
- 401(k)
- Paid time off
- Wellness programs
- Tuition reimbursement
Working Hours: Monday-Friday, 7:00 AM - 4:00 PM
ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level sales and customer service roles in the beverage industry.
📌 Applicant Insights
🔍 Company Context
Industry: Beverage manufacturing and distribution
Company Size: 51-200 employees
Founded: 2016
Company Description:
- Heartland Coca-Cola Bottling Company produces, sells, and distributes Coca-Cola and Monster Beverages across Kansas, Missouri, and Illinois
- The company values its people, customers, and community, driving its passion to work and win together as a team
Company Specialties:
- Sparkling soft drinks
- Water
- Ingredient enhanced
- Isotonics
- Tea
- Energy
- Juice
- Coffee
- Nutrition
Company Website: http://www.conaservices.com
ASSUMPTION: Heartland Coca-Cola Bottling Company is a part of the Coca-Cola system and operates as a bottler and distributor for the company's products.
📊 Role Analysis
Career Level: Entry-level
Reporting Structure: Reports directly to the Sales Manager
Work Arrangement: On-site, full-time
Growth Opportunities:
- Advancement to Sales Representative or other management roles
- Cross-functional opportunities within the company
ASSUMPTION: This role offers opportunities for career growth and development within the company.
🌍 Location & Work Environment
Office Type: Field-based, with frequent travel to customer locations
Office Location(s): O'Fallon, Missouri
Geographic Context:
- O'Fallon is a city in St. Charles County, Missouri, United States
- The city is located approximately 30 miles northwest of St. Louis
- The area offers a mix of urban and suburban living, with access to various amenities and attractions
Work Schedule: Monday-Friday, 7:00 AM - 4:00 PM, with occasional overtime as needed
ASSUMPTION: The work environment is fast-paced and requires adaptability, as the role involves frequent travel and interaction with various customers and store personnel.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the Sales Manager
- Background check
- Job offer
Key Assessment Areas:
- Customer service skills
- Communication and interpersonal skills
- Problem-solving abilities
- Attention to detail and organizational skills
Application Tips:
- Highlight relevant experience and skills in your resume
- Tailor your cover letter to the specific role and company
- Prepare examples of your customer service and problem-solving skills for the interview
ATS Keywords: Account Specialist, Sales, Customer Service, Inventory Management, Merchandising, Retail Experience, Basic Computer Skills, Pallet Jack, Driver's License
ASSUMPTION: The application process may vary depending on the specific needs of the company and the number of applicants.
🛠️ Tools & Technologies
- Company-provided look of success software
- Pallet jack
- Company vehicle (provided)
ASSUMPTION: The role may require the use of additional tools and technologies as needed to perform job duties effectively.
👔 Cultural Fit Considerations
Company Values:
- Customer-focused
- Collaborative
- Innovative
- Respectful
- Accountable
Work Style:
- Fast-paced and adaptable
- Team-oriented
- Results-driven
Self-Assessment Questions:
- Do you have strong customer service skills and the ability to build effective relationships with customers?
- Are you comfortable working independently and in a fast-paced environment?
- Do you have a valid driver's license and a clean driving record?
ASSUMPTION: Heartland Coca-Cola Bottling Company values employees who are customer-focused, collaborative, and results-driven, with a strong work ethic and a commitment to excellence.
⚠️ Potential Challenges
- Frequent travel between customer locations
- Physical demands of the role, such as lifting and bending
- Working in various store environments with different layouts and conditions
- Dealing with customer complaints and resolving issues
ASSUMPTION: The role may present challenges related to the physical demands of the job, the need to adapt to different store environments, and the requirement to handle customer complaints professionally.
📈 Similar Roles Comparison
- Account Specialist vs. Sales Representative: Account Specialists focus on order taking and merchandising, while Sales Representatives are responsible for sales growth and account management
- Beverage industry vs. other industries: The beverage industry is highly competitive and requires strong customer service and relationship-building skills
- Entry-level vs. experienced roles: Entry-level roles offer opportunities for career growth and development, while experienced roles may offer higher compensation and more responsibility
ASSUMPTION: The role of Account Specialist is an entry-level position that offers opportunities for career growth and development within the beverage industry.
📝 Sample Projects
- Developing and implementing a new merchandising plan for a major retail customer
- Collaborating with the sales team to create a targeted promotional campaign for a specific product line
- Analyzing sales data and providing insights to improve product placement and inventory management
ASSUMPTION: The role may involve various projects that require strong communication, collaboration, and analytical skills to drive sales and improve customer satisfaction.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 90 days?
- How does this role contribute to the overall success of the company?
- What opportunities are there for growth and development within the company?
- How does the company support work-life balance for its employees?
- What is the company's approach to safety and wellness in the workplace?
ASSUMPTION: Asking thoughtful and relevant questions during the interview demonstrates your interest in the role and the company.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Highlight your relevant experience and skills in your resume, tailoring it to the specific role and company
- Write a cover letter that demonstrates your understanding of the role and your qualifications
- Prepare examples of your customer service and problem-solving skills for the interview
- Follow up with the hiring manager one week after submitting your application, expressing your interest in the role and asking about the next steps in the process
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
