Account Specialist - Retail Focus

📌 Core Information

🔹 Job Title: Account Specialist - Retail Focus

🔹 Company: RR Donnelley

🔹 Location: Warrenville, Illinois, United States

🔹 Job Type: On-site

🔹 Category: Not Specified

🔹 Date Posted: Mon Mar 31 2025 15:19:23 GMT+0000 (Coordinated Universal Time)

🔹 Experience Level: 2-5

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Overseeing the production of client materials.
• Engaging with customers to ensure their requirements are met and to suggest improvements.
• Coordinating with internal and external teams for the seamless execution of jobs.
• Ensuring a positive customer relationship throughout the project lifecycle.

ASSUMPTION: This role likely involves regular communication with clients and internal teams to optimize processes and outcomes, based on the need for detailed project management and customer liaison noted in the job description.

📋 Key Responsibilities

✅ Engage customers to gather job requirements and translate them into detailed manufacturing instructions.

✅ Make suggestions to clients for workflow improvements.

✅ Conduct quality reviews for account specialist teams to ensure information accuracy.

✅ Ensure job instructions are entered and verified within systems for production scheduling.

✅ Keep clients updated on job status and changes throughout production.

✅ Coordinate with various departments to resolve job issues and collaborate for solutions.

✅ Provide pre-sales support by discussing manufacturing capabilities.

✅ Monitor job progress, ensure counts and runs meet client and company standards, and prepare billing paperwork.

✅ Mentor junior staff and participate in special projects.

✅ Determine job supply needs and assist in the RFP process as needed.

ASSUMPTION: Responsibilities likely include significant project coordination, requiring strong organizational skills, which is inferred from the breadth and nature of managing multiple concurrent projects.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: At least 3 years of relevant administrative or operational support experience

Required Skills:

• Advanced knowledge of technology, including MS Office or similar software
• Excellent communication skills (oral and written)
• Strong organizational skills and the ability to manage deadlines
• Attention to detail and problem-solving aptitude

Preferred Skills:

• Familiarity with the manufacturing industry
• Experience in pre-sales support or similar roles

ASSUMPTION: Given the complexity of tasks and the industry setting, proficiency in project management and multitasking is likely advantageous, though not explicitly stated.

💰 Compensation & Benefits

Salary Range: $44,400 to $78,800 per year, with variations possible based on location and experience

Benefits:

• Medical, dental, and vision coverage
• Paid time off and disability insurance
• 401(k) with company match
• Tuition assistance and employee discounts

Working Hours: 40 hours per week, with potential weekend or holiday work

ASSUMPTION: Compensation package likely includes performance-based bonuses, given its mention, which would reward high productivity in this client-centered role.

📌 Applicant Insights

🔍 Company Context

Industry: Manufacturing, specializing in marketing, packaging, and supply chain solutions

Company Size: Over 40,000 employees globally; offers diverse career advancement and international collaboration opportunities

Founded: Date not specified, but operates globally with a rich history in print and marketing solutions

Company Description:

• Global provider delivering end-to-end business solutions
• Known for creative execution and transformative customer engagement
• Houses a comprehensive network of resources and technologies

Company Specialties:

• Forms
• Creative execution
• Supply chain optimization

Company Website: http://www.rrd.com

ASSUMPTION: Extensive involvement in creative marketing and supply chain suggests a dynamic work environment with significant opportunities for innovation.

📊 Role Analysis

Career Level: Mid-level role with scope for mentoring junior staff, offering leadership development and skill refinement

Reporting Structure: Likely reports to a department head or project manager, given the level of coordination and oversight involved

Work Arrangement: Primarily on-site, with potential for some remote work, indicating flexibility based on business needs

Growth Opportunities:

• Opportunities in team leadership and project management roles
• Potential for cross-departmental collaboration and learning
• Prospects in enhancing capability within supply chain functions

ASSUMPTION: Career advancement may include leadership roles or specialized areas of supply chain and marketing given the company's size and industry reach.

🌍 Location & Work Environment

Office Type: Professional office with collaborative spaces for team interaction

Office Location(s): 35 West Wacker Drive, Chicago, Illinois 60601, US

Geographic Context:

• Centrally located for easy client access
• Part of a vibrant business community in Chicago
• Well-connected transportation links for ease of commute

Work Schedule: Standard weekdays with some flexibility for weekends/holidays as demanded by project schedules

ASSUMPTION: The location in a major city suggests a fast-paced environment with ample opportunities for networking and professional growth.

💼 Interview & Application Insights

Typical Process:

• Initial online application submission
• Screening interview with HR or recruiter
• Technical or role-specific interview with hiring manager

Key Assessment Areas:

• Technical competency and role-specific knowledge
• Communication skills and customer engagement abilities
• Problem-solving and project management skills

Application Tips:

• Highlight experience in manufacturing or project management
• Demonstrate problem-solving capabilities with specific examples
• Showcase strong communication and customer service skills

ATS Keywords: Customer Engagement, Manufacturing Operations, Process Improvement, Client Relations

ASSUMPTION: The interview process likely focuses on operational efficiency and client management skills given the role's emphasis on coordination and client interaction.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Customer Relationship Management (CRM) software
• Enterprise Resource Planning (ERP) systems for tracking production

ASSUMPTION: Proficiency in office and project management software suggests an emphasis on digital communication and logistical management tools.

👔 Cultural Fit Considerations

Company Values:

• Commitment to client success
• Innovation and creativity in problem-solving
• Collaborative teamwork and respect

Work Style:

• Detail-oriented with a focus on operational excellence
• Proactive in client engagement and problem resolution
• Adaptable to new technologies and process improvements

Self-Assessment Questions:

• Do I excel in a fast-paced, client-driven environment?
• Am I skilled in coordinating complex projects with varied stakeholders?
• Do I have a strong grasp of process improvement and operational efficiency?

ASSUMPTION: Given the emphasis on marketing and supply chain solutions, successful candidates likely value innovation and continuous improvement.

⚠️ Potential Challenges

• Balancing multiple client projects simultaneously
• Adapting to changes in client demands and project scope
• Ensuring constant communication and expectation management
• Maintaining high standards of accuracy under tight deadlines

ASSUMPTION: Challenges likely include managing diverse client needs and adhering to strict production timelines.

📈 Similar Roles Comparison

• Project Coordinator in similar industries
• Customer Success Manager with focus on client engagement
• Operations Analyst specializing in process improvement

ASSUMPTION: Similar roles may differ in focus, with this one emphasizing direct client interaction and production management.

📝 Sample Projects

• Coordinating development of branded packaging solutions
• Leading improvement initiatives for client production processes
• Developing tailored engagement strategies for key clients

ASSUMPTION: Projects often center on client-focused enhancements and operational excellence in service delivery.

❓ Key Questions to Ask During Interview

• What are the most common challenges faced by Account Specialists here?
• How does the company support continuous learning and professional development?
• Can you describe the typical team structure for this role?
• What metrics are used to evaluate success in this role?
• How does this role support the company's strategic objectives?

ASSUMPTION: Questions should focus on understanding role challenges, growth opportunities, and alignment with organizational goals.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the RR Donnelley careers page
• Ensure your resume highlights relevant experience and skills
• Prepare to discuss past experiences in detail during interviews
• Follow up with HR after initial application for any additional steps
• Participate in interviews as scheduled and inquire about feedback

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.