📌 Core Information
🔹 Job Title: Account Specialist - Small Medium Business - Hybrid
🔹 Company: TELUS
🔹 Location: Toronto, Ontario, Canada
🔹 Job Type: Full-time
🔹 Category: Sales
🔹 Date Posted: April 15, 2025
🔹 Experience Level: Entry-level to 2 years
🔹 Remote Status: Hybrid (on-site and remote work)
🚀 Job Overview
Key aspects of this role include:
- Acquiring new small business accounts through strategic outbound sales campaigns
- Managing the entire sales cycle, from opportunity qualification to closing deals
- Collaborating with Account Managers to provide innovative solutions for small and medium business owners
- Building and maintaining strong, trust-based relationships with clients
- Thriving in a high-performing and fast-paced environment with a positive mindset and entrepreneurial spirit
ASSUMPTION: This role requires a strong focus on sales and relationship-building, with a significant portion of the work involving outbound sales campaigns and managing the sales cycle.
📋 Key Responsibilities
✅ Acquire new small business accounts through strategic outbound sales campaigns, including cold calling, self-prospection, and upselling
✅ Build a robust pipeline by making 40+ calls per day to generate opportunities
✅ Collaborate with Account Managers to manage medium-sized business accounts (1-100 employees) and ensure continuous business development and growth
✅ Oversee the entire sales cycle, from opportunity qualification to closing deals with clients
✅ Provide exceptional buying experiences by cultivating strong relationships, identifying both current and future needs, and influencing key decision-makers
✅ Develop and maintain strong, trust-based relationships that align with TELUS’ value proposition, ensuring long-term customer satisfaction and loyalty
ASSUMPTION: The role involves a high volume of outbound sales activities and requires strong communication and relationship-building skills to succeed.
🎯 Required Qualifications
Education: High school diploma or equivalent (assumed, not specified)
Experience: 0-2 years of relevant experience
Required Skills:
- Bilingual in French and English
- Passion for growth and learning
- Positive mindset and high energy level
- Strong relationship-building skills
- Entrepreneurial spirit with a focus on success
- Discipline in time management, setting priorities, and achieving goals
- Adaptability in a high-performing and fast-paced environment
- Proficiency in interpersonal interactions, communication, teamwork, and virtual presentation abilities
Preferred Skills:
- Previous sales experience (though not required, it would be an asset)
ASSUMPTION: While not explicitly stated, a high school diploma or equivalent is assumed based on the role's entry-level nature. Previous sales experience is not required but would be beneficial.
💰 Compensation & Benefits
Salary Range: The salary range for this role is estimated to be CAD 45,000 - CAD 60,000 per year, based on industry standards for entry-level sales positions in Toronto. This is an uncapped commission role, so earnings have the potential to be significantly higher.
Benefits:
- Uncapped Commission: Earn competitive compensation with unlimited commission potential
- Comprehensive Benefits: Enjoy comprehensive benefits from day one
- Career Growth: Unlock opportunities for advancement into advanced sales or leadership roles within SMB or across TELUS
- Personal Growth: Benefit from leading-edge training tools and supportive managers who care about your development
Working Hours: Full-time, with a hybrid work arrangement (on-site and remote work)
ASSUMPTION: The salary range is estimated based on industry standards for entry-level sales positions in Toronto. The uncapped commission structure allows for significant earning potential.
📌 Applicant Insights
🔍 Company Context
Industry: Telecommunications. TELUS is one of Canada's leading national telecommunications companies, providing a wide range of communications products and services, including data, Internet protocol (IP), voice, entertainment, and video.
Company Size: TELUS has over 10,000 employees, providing a large and established work environment for employees.
Founded: TELUS was founded in 1990, with a rich history in the telecommunications industry.
Company Description:
- TELUS is a public company listed on the Toronto Stock Exchange (TSX: T, T.A) and the New York Stock Exchange (NYSE: TU)
- TELUS provides a wide range of communications products and services, including data, Internet protocol (IP), voice, entertainment, and video
- TELUS is committed to giving back to local communities, contributing over $158 million to charitable and not-for-profit organizations and volunteering over 3 million hours of service since 2000
Company Specialties:
- Wireless services
- Wireline network access lines
- Internet services
- TELUS TV
Company Website: http://www.telus.com
ASSUMPTION: TELUS' large size and established presence in the telecommunications industry provide a stable and supportive work environment for employees.
📊 Role Analysis
Career Level: Entry-level to 2 years of experience
Reporting Structure: This role reports directly to the Sales Manager (assumed, not specified)
Work Arrangement: Hybrid (on-site and remote work)
Growth Opportunities:
- Uncapped commission structure allows for significant earning potential
- Opportunities for advancement into advanced sales or leadership roles within SMB or across TELUS
- Benefit from leading-edge training tools and supportive managers who care about your development
ASSUMPTION: This role offers strong growth opportunities, both in terms of earnings potential and career advancement within the company.
🌍 Location & Work Environment
Office Type: Hybrid (on-site and remote work)
Office Location(s): 555 Robson Street, Vancouver, BC V6B 3K9, CA (headquarters, assumed for this role)
Geographic Context:
- Toronto is the capital city of Ontario and the largest city in Canada
- Toronto is a multicultural city with a diverse population and a thriving business environment
- Toronto has a humid continental climate, with warm, humid summers and cold, snowy winters
Work Schedule: Full-time, with a hybrid work arrangement (on-site and remote work)
ASSUMPTION: The hybrid work arrangement provides flexibility for employees, allowing them to balance their work and personal lives more effectively.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening (assumed, not specified)
- In-person or virtual interview with the Sales Manager
- Background check and reference check (assumed, not specified)
- Job offer and onboarding
Key Assessment Areas:
- Sales skills and experience
- Communication and interpersonal skills
- Relationship-building abilities
- Adaptability and resilience in a fast-paced environment
- Alignment with TELUS' values and company culture
Application Tips:
- Highlight your sales experience and achievements, if any
- Demonstrate your strong communication and interpersonal skills in your resume and cover letter
- Showcase your adaptability and resilience in a fast-paced environment
- Tailor your application to emphasize your fit with TELUS' values and company culture
ATS Keywords: Account Specialist, Small Medium Business, Hybrid, Sales, Relationship Building, Time Management, Adaptability, Interpersonal Skills, Bilingual, French, English
ASSUMPTION: The application process is typical for a sales role, focusing on sales skills, communication, and cultural fit. Applicants should tailor their applications to highlight these key areas.
🛠️ Tools & Technologies
- CRM software (assumed, not specified)
- Salesforce (assumed, not specified)
- Microsoft Office Suite (assumed, not specified)
ASSUMPTION: As a sales role, this position likely requires the use of CRM software and other sales-related tools. Microsoft Office Suite is also commonly used in business environments.
👔 Cultural Fit Considerations
Company Values:
- Integrity
- Accountability
- Respect
- Empowerment
- Passion
- Curiosity
- Collaboration
Work Style:
- Fast-paced and high-performing
- Collaborative and team-oriented
- Focused on delivering exceptional client experiences
Self-Assessment Questions:
- Do you possess a strong work ethic and a passion for growth and learning?
- Are you comfortable working in a fast-paced and high-performing environment?
- Do you have strong communication and interpersonal skills, with a focus on building relationships?
ASSUMPTION: TELUS values a strong work ethic, passion for growth, and a focus on delivering exceptional client experiences. Applicants should assess their fit with these values and work styles before applying.
⚠️ Potential Challenges
- High volume of outbound sales activities, which may require strong resilience and adaptability
- Managing a diverse portfolio of clients with varying needs and expectations
- Working in a competitive sales environment, with a focus on meeting and exceeding sales targets
- Adapting to a hybrid work arrangement, balancing on-site and remote work effectively
ASSUMPTION: This role presents several challenges, including a high volume of outbound sales activities, managing diverse client portfolios, and working in a competitive sales environment. Applicants should be prepared to face these challenges and demonstrate their ability to succeed in a fast-paced and high-performing environment.
📈 Similar Roles Comparison
- Compared to other Account Specialist roles, this position may have a higher focus on outbound sales activities and a more competitive sales environment
- TELUS' large size and established presence in the telecommunications industry provide a stable and supportive work environment for employees
- Career growth opportunities within TELUS may be more extensive than in smaller companies, with opportunities for advancement into advanced sales or leadership roles
ASSUMPTION: This role may have a higher focus on outbound sales activities and a more competitive sales environment compared to similar roles in other companies. However, TELUS' large size and established presence in the telecommunications industry provide a stable and supportive work environment for employees, with extensive career growth opportunities.
📝 Sample Projects
- Developing and implementing a strategic outbound sales campaign to acquire new small business accounts
- Managing the entire sales cycle for a medium-sized business account, from opportunity qualification to closing the deal
- Collaborating with Account Managers to provide innovative solutions for small and medium business owners, ensuring continuous business development and growth
ASSUMPTION: These sample projects reflect the key responsibilities of the Account Specialist role, focusing on outbound sales campaigns, managing the sales cycle, and collaborating with Account Managers to provide innovative solutions for clients.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does the Sales Manager support the growth and development of their team members?
- What are the most challenging aspects of this role, and how can I best prepare for them?
- How does TELUS' hybrid work arrangement support work-life balance?
- What opportunities are there for career growth and advancement within TELUS?
ASSUMPTION: These key questions focus on understanding the role's priorities, the Sales Manager's support, the challenges of the role, the hybrid work arrangement, and career growth opportunities within TELUS.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your sales experience, communication skills, and adaptability in a fast-paced environment
- Prepare for the interview by researching TELUS' company culture and values, and practicing your responses to common sales interview questions
- Follow up with the hiring manager within one week after the interview to express your interest in the role and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
