📌 Core Information
🔹 Job Title: Account Specialist - Small Medium Business - Hybrid
🔹 Company: TELUS
🔹 Location: Toronto, Ontario, Canada
🔹 Job Type: Full-time
🔹 Category: Sales
🔹 Date Posted: April 14, 2025
🔹 Experience Level: Entry-level to 2 years
🔹 Remote Status: Hybrid (onsite and remote work)
🚀 Job Overview
Key aspects of this role include:
- Acquiring new small business accounts through strategic outbound sales campaigns
- Managing the entire sales cycle from opportunity qualification to closing deals
- Collaborating with Account Managers to provide exceptional client experiences
- Building strong, trust-based relationships with business owners
- Thriving in a high-performing and fast-paced environment with confident interpersonal and communication skills
ASSUMPTION: This role requires a strong focus on sales and relationship building, with a significant portion of the work involving outbound sales campaigns and managing the sales cycle.
📋 Key Responsibilities
✅ Acquire new small business accounts through strategic outbound sales campaigns, cold calling, self-prospection, and upselling
✅ Make 40+ calls per day to generate opportunities and build a robust pipeline
✅ Collaborate with Account Managers to leverage specialized knowledge in effectively managing medium-sized business accounts (1-100 employees), ensuring continuous business development and growth
✅ Oversee the entire sales cycle, from opportunity qualification to closing deals with clients (leads and prospects)
✅ Provide exceptional buying experiences by cultivating strong relationships, identifying both current and future needs, and influencing key decision-makers
✅ Develop and maintain strong, trust-based relationships that align with TELUS’ value proposition, ensuring long-term customer satisfaction and loyalty
ASSUMPTION: The role involves a high volume of outbound sales activities and requires strong communication and relationship-building skills to succeed.
🎯 Required Qualifications
Education: High school diploma or equivalent
Experience: 0-2 years of relevant experience
Required Skills:
- Bilingual in French and English
- Passion for growth and learning
- Positive mindset and high energy level
- Strong relationship-building skills
- Entrepreneurial spirit and focus on success
- Discipline in time management, setting priorities, and achieving goals
- Adaptability in a high-performing and fast-paced environment
- Proficiency in interpersonal interactions, communication, teamwork, and virtual presentation abilities
Preferred Skills:
- Previous sales experience
- Knowledge of the telecommunications industry
ASSUMPTION: While previous sales experience is not required, candidates with relevant experience may have an advantage in this role.
💰 Compensation & Benefits
Salary Range: $45,000 - $65,000 CAD per year (based on industry standards for entry-level sales roles in Toronto)
Benefits:
- Uncapped commission with unlimited commission potential
- Comprehensive benefits package from day one
- TELUS pension and Shares programs
- Accelerated sales training and development tools
- Opportunities for advancement into advanced sales or leadership roles
- Leading-edge training tools and supportive managers
Working Hours: Full-time, with a flexible hybrid work arrangement (onsite and remote work)
ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level sales roles in Toronto. Actual compensation may vary based on individual performance and other factors.
📌 Applicant Insights
🔍 Company Context
Industry: Telecommunications
Company Size: 10,001+ employees (large enterprise)
Founded: 1999
Company Description:
- TELUS is a leading national telecommunications company in Canada, providing a wide range of communications products and services including data, Internet protocol (IP), voice, entertainment, and video.
- TELUS is committed to giving back to the community, with over $158 million contributed to charitable and not-for-profit organizations and over 3 million hours of service volunteered since 2000.
- TELUS was named the most outstanding philanthropic corporation globally for 2010 by the Association of Fundraising Professionals.
Company Specialties:
- Telecommunications services
- Wireless and wireline network access lines
- Internet and entertainment services
Company Website: www.telus.com
ASSUMPTION: TELUS is a well-established telecommunications company with a strong focus on community involvement and giving back.
📊 Role Analysis
Career Level: Entry-level to mid-level sales role with opportunities for growth and advancement
Reporting Structure: The Account Specialist will report to the Account Manager and work closely with other sales team members
Work Arrangement: Hybrid work arrangement, with a combination of onsite and remote work
Growth Opportunities:
- Advancement into advanced sales or leadership roles within TELUS SMB or across the organization
- Access to accelerated sales training and development tools
- Potential to earn uncapped commission and participate in TELUS pension and Shares programs
ASSUMPTION: This role offers significant growth opportunities for candidates who demonstrate strong performance and a commitment to learning and development.
🌍 Location & Work Environment
Office Type: Hybrid work environment, with a combination of onsite and remote work
Office Location(s): Toronto, Ontario, Canada
Geographic Context:
- Toronto is the capital city of the province of Ontario and the most populous city in Canada
- The Greater Toronto Area (GTA) is home to a diverse and vibrant business community, with a strong focus on technology and innovation
- Toronto offers a wide range of cultural, recreational, and entertainment options for residents and visitors alike
Work Schedule: Full-time, with a flexible hybrid work arrangement (onsite and remote work)
ASSUMPTION: The hybrid work arrangement provides candidates with the flexibility to balance onsite and remote work, depending on their individual needs and preferences.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening interview
- In-person or virtual interview with the hiring manager and/or team members
- Background check and reference check
- Job offer and onboarding
Key Assessment Areas:
- Sales skills and experience
- Communication and interpersonal skills
- Relationship-building abilities
- Adaptability and resilience in a fast-paced environment
Application Tips:
- Tailor your resume and cover letter to highlight your sales experience, communication skills, and ability to build relationships
- Prepare examples of your sales achievements and how you have overcome challenges in previous roles
- Demonstrate your enthusiasm for learning and growth in the sales industry
ATS Keywords: Bilingual, sales, relationship building, outbound sales, pipeline building, trust-based relationships, customer satisfaction, long-term customer loyalty
ASSUMPTION: The interview process may vary depending on the specific needs of the hiring manager and the team. Candidates should be prepared to demonstrate their sales skills and experience throughout the interview process.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce, HubSpot)
- Sales enablement tools (e.g., sales automation, sales intelligence)
- Communication and collaboration tools (e.g., email, instant messaging, video conferencing)
ASSUMPTION: The specific tools and technologies used in this role may vary depending on the needs of the team and the organization.
👔 Cultural Fit Considerations
Company Values:
- Integrity
- Empathy
- Excellence
- Nimbleness
- Ownership
Work Style:
- Collaborative and team-oriented
- Fast-paced and dynamic
- Focused on results and continuous improvement
Self-Assessment Questions:
- How do you align with TELUS’ company values, particularly in the context of this role?
- How comfortable are you working in a fast-paced, high-performing sales environment?
- What aspects of your work style make you a good fit for this role and the TELUS team?
ASSUMPTION: Candidates who demonstrate a strong fit with TELUS’ company values and work style are more likely to succeed in this role and the organization.
⚠️ Potential Challenges
- Managing a high volume of outbound sales activities and meeting sales targets
- Building and maintaining strong relationships with business owners in a fast-paced environment
- Adapting to a hybrid work arrangement and balancing onsite and remote work
- Competing with other sales professionals in the telecommunications industry
ASSUMPTION: These challenges are common in entry-level to mid-level sales roles and can be overcome with strong sales skills, resilience, and a commitment to continuous learning and development.
📈 Similar Roles Comparison
- Compared to other sales roles in the telecommunications industry, this role has a strong focus on outbound sales activities and managing the entire sales cycle
- This role offers a competitive compensation package, including uncapped commission and comprehensive benefits
- Candidates with relevant sales experience may have an advantage in this role, but entry-level candidates with strong communication and relationship-building skills are also encouraged to apply
ASSUMPTION: This role offers a unique opportunity for candidates to gain experience in the telecommunications industry and develop their sales skills in a fast-paced, high-performing environment.
📝 Sample Projects
- Developing and executing a strategic outbound sales campaign to acquire new small business accounts
- Managing the sales cycle for a medium-sized business account, from opportunity qualification to closing the deal
- Building and maintaining strong, trust-based relationships with business owners to ensure long-term customer satisfaction and loyalty
ASSUMPTION: These sample projects are designed to give candidates a sense of the types of activities and responsibilities they can expect in this role.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does the team support and collaborate with one another to achieve sales targets?
- What opportunities are there for growth and development within the TELUS SMB team and the broader organization?
- How does TELUS measure and track sales performance and success?
- What is the work-life balance like for this role, particularly in a hybrid work arrangement?
ASSUMPTION: These questions are designed to help candidates better understand the role, the team, and the organization, and to demonstrate their interest and enthusiasm for the opportunity.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your sales experience, communication skills, and ability to build relationships
- Prepare examples of your sales achievements and how you have overcome challenges in previous roles
- Demonstrate your enthusiasm for learning and growth in the sales industry
- Follow up with the hiring manager or HR representative within one week of submitting your application to confirm receipt and express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
