📌 Core Information
🔹 Job Title: Account Specialist - Small Medium Business - Hybrid
🔹 Company: TELUS
🔹 Location: Toronto, Ontario, Canada
🔹 Job Type: Full-time
🔹 Category: Sales
🔹 Date Posted: April 15, 2025
🔹 Experience Level: Entry-level to 2 years
🔹 Remote Status: Hybrid (2 days on-site, 3 days remote)
🚀 Job Overview
Key aspects of this role include:
- Acquiring new small business accounts through strategic outbound sales campaigns
- Managing the entire sales cycle from opportunity qualification to closing deals
- Collaborating with Account Managers to provide exceptional client experiences
- Building strong, trust-based relationships with business owners
- Thriving in a high-performing and fast-paced environment with confident interpersonal and communication skills
ASSUMPTION: This role requires a strong focus on sales and relationship building, with a significant portion of the work involving outbound sales campaigns and cold calling.
📋 Key Responsibilities
✅ Acquire new small business accounts through strategic outbound sales campaigns, cold calling, self-prospection, and upselling
✅ Generate opportunities and build a robust pipeline by making 40+ calls per day
✅ Collaborate with Account Managers to leverage specialized knowledge in effectively managing medium-sized business accounts (1-100 employees), ensuring continuous business development and growth
✅ Oversee the entire sales cycle, from opportunity qualification to closing deals with clients (leads and prospects)
✅ Provide exceptional buying experiences by cultivating strong relationships, identifying both current and future needs, and influencing key decision-makers
✅ Develop and maintain strong, trust-based relationships that align with TELUS’ value proposition, ensuring long-term customer satisfaction and loyalty
ASSUMPTION: The role requires a high level of self-motivation and discipline to manage the sales pipeline effectively and achieve sales targets.
🎯 Required Qualifications
Education: High school diploma or equivalent
Experience: 0-2 years of relevant sales experience
Required Skills:
- Bilingual in French and English
- Passion for growth and career development
- Positive mindset and high energy level
- Strong relationship-building skills
- Entrepreneurial spirit with a focus on success
- Excellent time management and prioritization skills
- Adaptability in a high-performing and fast-paced environment
- Proficiency in interpersonal interactions, communication, teamwork, and virtual presentation abilities
Preferred Skills:
- Previous sales experience in the telecommunications industry
- Familiarity with CRM software (e.g., Salesforce)
ASSUMPTION: While previous sales experience is not required, candidates with relevant experience may have an advantage in this role.
💰 Compensation & Benefits
Salary Range: $45,000 - $60,000 CAD per year (based on industry standards for entry-level sales roles in Toronto)
Benefits:
- Uncapped commission with competitive compensation and unlimited commission potential
- Comprehensive benefits package from day one
- Accelerated career growth opportunities within SMB or across TELUS
- Leading-edge training tools and supportive managers
- Fastest-growing segment in the industry
Working Hours: Full-time, 40 hours per week, with a hybrid work arrangement (2 days on-site, 3 days remote)
ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level sales roles in Toronto. Actual compensation may vary based on individual performance and other factors.
📌 Applicant Insights
🔍 Company Context
Industry: Telecommunications
Company Size: 10,001+ employees
Founded: 1990 (as a result of the merger of AGT and GTE Canada Inc.)
Company Description:
- TELUS is a leading national telecommunications company in Canada, providing a wide range of communications products and services, including data, Internet protocol (IP), voice, entertainment, and video.
- TELUS is committed to giving back to local communities, with over $158 million contributed to charitable and not-for-profit organizations and over 3 million hours of service volunteered since 2000.
- TELUS was named the most outstanding philanthropic corporation globally for 2010 by the Association of Fundraising Professionals.
Company Specialties:
- Wireless services
- Wireline network access lines
- Internet services
- Entertainment and video services
Company Website: www.telus.com
ASSUMPTION: TELUS is a well-established company in the telecommunications industry, with a strong focus on community involvement and giving back to local communities.
📊 Role Analysis
Career Level: Entry-level to mid-level sales role with opportunities for career growth within SMB or across TELUS
Reporting Structure: The Account Specialist will report directly to the Sales Manager and work closely with Account Managers to provide exceptional client experiences.
Work Arrangement: Hybrid work arrangement with 2 days on-site and 3 days remote
Growth Opportunities:
- Accelerated career growth opportunities within SMB or across TELUS
- Leading-edge training tools and supportive managers to facilitate personal growth
- Opportunities to advance into advanced sales or leadership roles
ASSUMPTION: The Account Specialist role offers strong growth opportunities for individuals looking to build a successful career in sales within the telecommunications industry.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space
Office Location(s): 555 Robson Street, Vancouver, BC V6B 3K9, CA (headquarters); Toronto, Ontario, Canada (this role)
Geographic Context:
- Toronto is the capital city of the province of Ontario and the most populous city in Canada.
- The Greater Toronto Area (GTA) is home to a diverse range of industries, including finance, technology, and healthcare.
- TELUS’ Toronto office is located in the heart of the city, providing easy access to public transportation and various amenities.
Work Schedule: Full-time, 40 hours per week, with a hybrid work arrangement (2 days on-site, 3 days remote)
ASSUMPTION: The hybrid work arrangement offers a flexible balance between on-site collaboration and remote work, allowing employees to maintain a healthy work-life balance.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the Talent Acquisition team
- Behavioral and situational interview with the Sales Manager
- Final interview with the Sales Director
- Background check and offer extension
Key Assessment Areas:
- Sales skills and experience
- Communication and interpersonal skills
- Problem-solving and critical thinking abilities
- Adaptability and resilience in a fast-paced environment
Application Tips:
- Tailor your resume and cover letter to highlight your sales experience, communication skills, and passion for growth.
- Prepare examples of your sales achievements and how you overcame challenges in previous roles.
- Research TELUS’ company culture and values to demonstrate your fit with the organization.
ATS Keywords: Sales, outbound, cold calling, pipeline building, client relationships, trust-based relationships, telecommunications, SMB, Account Specialist
ASSUMPTION: The application process for this role is likely to be competitive, with a strong focus on sales skills, experience, and cultural fit.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Telecommunications industry-specific software and tools
ASSUMPTION: Familiarity with CRM software and Microsoft Office Suite is essential for this role, while industry-specific software and tools may be learned on the job.
👔 Cultural Fit Considerations
Company Values:
- We are customer-focused
- We think big and challenge the status quo
- We collaborate and succeed as a team
- We are accountable and deliver on our commitments
- We embrace change and innovate
- We are open and honest in our communications
Work Style:
- Results-driven and focused on achieving sales targets
- Adaptable and resilient in a fast-paced environment
- Collaborative and team-oriented
- Strong communication and interpersonal skills
- Self-motivated and disciplined in time management
Self-Assessment Questions:
- Do you have a proven track record of success in sales, with a strong focus on outbound sales campaigns and cold calling?
- Are you comfortable working in a fast-paced, high-performing environment with a hybrid work arrangement?
- Do you possess strong communication and interpersonal skills, with the ability to build trust-based relationships with clients?
- Are you passionate about career growth and development within the telecommunications industry?
ASSUMPTION: Successful candidates for this role will demonstrate a strong fit with TELUS’ company values and work style, with a proven track record of success in sales and a passion for career growth.
⚠️ Potential Challenges
- Meeting and exceeding sales targets in a competitive market
- Managing a robust pipeline and maintaining a high level of self-motivation
- Adapting to a fast-paced, high-performing work environment with a hybrid work arrangement
- Building and maintaining strong, trust-based relationships with clients in a competitive market
ASSUMPTION: The Account Specialist role presents unique challenges that require a strong focus on sales, adaptability, and resilience in a fast-paced environment.
📈 Similar Roles Comparison
- Unlike other sales roles, the Account Specialist role focuses specifically on small and medium-sized business accounts, requiring a unique set of skills and knowledge.
- Within the telecommunications industry, the Account Specialist role is similar to other sales roles, such as Business Development Representative or Account Executive, but may have a greater focus on outbound sales campaigns and cold calling.
- Career paths for successful Account Specialists may include advancement into advanced sales or leadership roles within SMB or across TELUS.
ASSUMPTION: While the Account Specialist role shares similarities with other sales roles within the telecommunications industry, it also presents unique opportunities and challenges specific to small and medium-sized business accounts.
📝 Sample Projects
- Developing and implementing a strategic outbound sales campaign to acquire new small business accounts
- Managing the entire sales cycle for a medium-sized business account, from opportunity qualification to closing the deal
- Collaborating with an Account Manager to leverage specialized knowledge in effectively managing a medium-sized business account, ensuring continuous business development and growth
ASSUMPTION: Sample projects for this role may include strategic planning, execution, and management of outbound sales campaigns, as well as collaboration with Account Managers to provide exceptional client experiences and drive business growth.
❓ Key Questions to Ask During Interview
- Can you describe the typical sales cycle for a medium-sized business account and how I would be expected to manage it?
- How does the Account Specialist role collaborate with Account Managers to provide exceptional client experiences and drive business growth?
- What opportunities are available for career growth and development within the SMB division or across TELUS?
- How does TELUS support the work-life balance of its employees, particularly those working in a hybrid arrangement?
- Can you provide an example of a successful outbound sales campaign and the strategies used to achieve the desired results?
ASSUMPTION: Key questions to ask during the interview should focus on the specific responsibilities, expectations, and opportunities for growth and development within the Account Specialist role at TELUS.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the TELUS careers website
- Tailor your resume and cover letter to highlight your sales experience, communication skills, and passion for growth, using the ATS keywords provided above.
- Prepare examples of your sales achievements and how you overcame challenges in previous roles to demonstrate your fit with the role and company values.
- If selected for an interview, be prepared to discuss your sales strategies, approach to pipeline management, and ability to build trust-based relationships with clients.
- Follow up with the hiring manager one week after submitting your application to express your interest in the role and reiterate your qualifications.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
