Account Success Manager

📌 Core Information

🔹 Job Title: Account Success Manager

🔹 Company: Leads.io

🔹 Location: Market Harborough, Leicestershire, United Kingdom (Remote)

🔹 Job Type: Hybrid (Remote & On-site)

🔹 Category: Advertising Services

🔹 Date Posted: April 7, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Hybrid (Remote & On-site)

🚀 Job Overview

Key aspects of this role include:

• Nurturing and maintaining strong relationships with a diverse client base
• Driving account expansion and increasing lifetime value of existing clients
• Providing exceptional customer service and resolving client issues
• Collaborating with internal departments to deliver on client expectations

ASSUMPTION: This role requires a balance of account management, sales, and customer service skills. Successful candidates will have experience in these areas and be comfortable working in a fast-paced environment.

📋 Key Responsibilities

✅ Building and maintaining strong relationships with clients

✅ Driving account expansion and increasing lifetime value of existing client base

✅ Resolving any issues or concerns raised by clients

✅ Identifying blockers affecting client conversions and providing support

✅ Providing regular updates and reports to clients on account performance and progress

✅ Monitoring market trends and competitor activity relevant to clients

✅ Collaborating with internal departments to deliver on client expectations

ASSUMPTION: This role requires a proactive approach to client management, strong communication skills, and the ability to work well within a team.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field

Experience: Proven experience in Account Management and/or Sales

Required Skills:

• Commercial acumen with a growth mindset
• Passion for building and nurturing client relationships
• Ability to thrive in a fast-paced work environment and multitask
• Experience in debt management and payment collection

Preferred Skills:

• Experience in the lead generation industry
• Fluency in additional languages

ASSUMPTION: Candidates with experience in account management, sales, or customer service roles are likely to be successful in this position.

💰 Compensation & Benefits

Salary Range: £25,000 - £30,000 per year (Based on industry standards for Account Success Manager roles in the UK)

Benefits:

• 25 holidays per year
• Hybrid working arrangement
• Open and inclusive culture fostering personal growth and initiative
• Knowledge sessions hosted by internal and external experts
• Health insurance
• Provided equipment (Macbook, mouse/keyboard)
• Access to mental health support through OpenUp
• Opportunity to work fully remotely for up to a month per year

Working Hours: Full-time (40 hours per week) with flexible hours and remote work options

ASSUMPTION: The salary range provided is based on industry standards for similar roles in the UK. Actual compensation may vary based on experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Leads.io operates in the advertising services industry, focusing on lead generation through diverse channels such as social media, display, native, paid search, and organic.

Company Size: Leads.io has 201-500 employees, providing a mid-sized company environment with opportunities for growth and collaboration.

Founded: Leads.io was founded in 2014 and has since grown into a global team with offices in nine countries.

Company Description:

• Leads.io is a technology-driven lead generation agency focused on delivering high-quality leads through diverse channels
• The company aims to provide empowering business solutions on a global scale, elevating clients' ventures to new heights of success
• Leads.io fosters a dynamic and successful company environment, committed to personal excellence, teamwork, and accountability

Company Specialties:

• Social media advertising
• Search engine advertising
• Native advertising
• Lead generation
• Marketplaces

Company Website: leads.io

ASSUMPTION: Leads.io's focus on technology and diverse lead generation channels sets it apart in the industry, providing opportunities for innovative and data-driven approaches to account management.

📊 Role Analysis

Career Level: This role is suitable for professionals with 2-5 years of experience in account management, sales, or customer service looking to advance their careers in a fast-paced environment.

Reporting Structure: The Account Success Manager will report directly to the Head of Account Management and work closely with various internal departments to deliver on client expectations.

Work Arrangement: This is a hybrid role, with a combination of remote and on-site work. The specific work arrangement may vary based on the needs of the team and the client.

Growth Opportunities:

• Progression to Senior Account Success Manager or other leadership roles within the company
• Expanding knowledge and skills in lead generation, account management, and customer service
• Gaining experience working with a diverse client base and in a global team environment

ASSUMPTION: Successful candidates in this role will have opportunities to grow within the company, developing their skills and taking on increased responsibilities as they progress in their careers.

🌍 Location & Work Environment

Office Type: Leads.io has a hybrid work environment, with both remote and on-site work options available.

Office Location(s): Market Harborough, Leicestershire, United Kingdom (with remote work options)

Geographic Context:

• Market Harborough is a market town in Leicestershire, England, with a population of approximately 23,000 people
• The town offers a mix of urban and rural living, with easy access to nearby cities such as Leicester and Northampton
• Market Harborough has a strong sense of community and a variety of amenities, including shops, restaurants, and leisure facilities

Work Schedule: Full-time (40 hours per week) with flexible hours and remote work options

ASSUMPTION: The hybrid work environment at Leads.io provides a balance between the structure and collaboration of an on-site office and the flexibility and independence of remote work.

💼 Interview & Application Insights

Typical Process:

• Phone meeting to discuss qualifications and experience
• Two interviews to assess skills and cultural fit
• Formal job offer, if successful

Key Assessment Areas:

• Account management and sales skills
• Customer service and communication abilities
• Problem-solving and analytical thinking
• Cultural fit and alignment with company values

Application Tips:

• Highlight relevant experience in account management, sales, or customer service
• Tailor your resume and cover letter to emphasize skills and achievements relevant to this role
• Prepare examples of how you have successfully managed client relationships, driven account growth, and resolved client issues
• Research Leads.io's company culture and values to demonstrate your fit with the organization

ATS Keywords: Account Management, Sales, Client Relationships, Customer Service, Account Growth, Lead Generation, Market Trends, Teamwork, Collaboration

ASSUMPTION: The interview process at Leads.io is designed to assess both skills and cultural fit, with a focus on finding the best candidate for the role and the organization.

🛠️ Tools & Technologies

• CRM software (e.g., Salesforce, HubSpot)
• Project management tools (e.g., Asana, Trello)
• Communication platforms (e.g., Slack, Microsoft Teams)
• Data analysis and visualization tools (e.g., Google Analytics, Tableau)

ASSUMPTION: The specific tools and technologies used at Leads.io may vary based on the team and the client, but candidates should be comfortable using a range of software and platforms to support their work.

👔 Cultural Fit Considerations

Company Values:

• Trust: Accountability and transparency for genuine partnerships
• Own it: Pride in work and personal growth for improved business outcomes
• Grow smart: Continuous scaling of business and individual growth
• Thrive as a team: Collaboration and social enjoyment for outstanding results

Work Style:

• Fast-paced and dynamic work environment
• Multitasking and adaptability to changing priorities
• Strong communication and collaboration skills
• Proactive approach to client management and problem-solving

Self-Assessment Questions:

• Do you have experience building and maintaining strong client relationships in a fast-paced environment?
• Are you comfortable multitasking and adapting to changing priorities?
• Do you thrive in a collaborative work environment and enjoy working as part of a team?

ASSUMPTION: Successful candidates for this role will demonstrate a strong fit with Leads.io's company values and work style, with a proactive approach to client management and a collaborative mindset.

⚠️ Potential Challenges

• Managing a diverse client base with varying needs and expectations
• Balancing account management, sales, and customer service responsibilities
• Working in a fast-paced environment with changing priorities
• Adapting to a hybrid work environment, with a mix of remote and on-site work

ASSUMPTION: Candidates should be prepared to face these challenges and demonstrate their ability to thrive in a dynamic and fast-paced work environment.

📈 Similar Roles Comparison

• Unlike traditional account management roles, this position requires a strong focus on sales and customer service, making it a unique blend of responsibilities
• In the lead generation industry, this role offers the opportunity to work with a diverse range of clients and gain experience in various aspects of account management
• Career progression in this role may lead to senior account management positions or other leadership roles within the company

ASSUMPTION: Candidates should consider the unique blend of responsibilities in this role and how it may differ from other account management positions in the industry.

📝 Sample Projects

• Developing and implementing a client retention strategy to increase lifetime value
• Collaborating with internal departments to create a customized marketing campaign for a client
• Analyzing client data to identify trends and optimize account performance

ASSUMPTION: These sample projects illustrate the range of responsibilities and the need for a proactive and collaborative approach to account management in this role.

❓ Key Questions to Ask During Interview

• Can you describe the typical client profile for this role and the industries they represent?
• How does the company support the professional development of its employees?
• What is the team structure and how does this role fit within it?
• How does the company measure success for this role, and what are the key performance indicators?
• What opportunities are there for growth and progression within the company?

ASSUMPTION: These interview questions are designed to gain insight into the role, the team, and the company, helping candidates make an informed decision about their application.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant skills and experience for this role
• Prepare examples of how you have successfully managed client relationships, driven account growth, and resolved client issues
• Follow up with the hiring manager within one week of submitting your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.