Account Supervisor

🔹 Job Title: Account Supervisor 🔹 Company: SALT XC 🔹 Location: Toronto, Ontario, Canada 🔹 Job Type: On-site 🔹 Category: Advertising Services 🔹 Date Posted: May 16, 2025 🚀 Job Overview Key aspects of this role include: - Acting as the primary client lead for day-to-day management and project execution - Managing a moderately sized portfolio, overseeing production across multiple channels, and supporting integrated marketing campaigns - Building trusted partnerships with clients, internal teams, suppliers, and agency collaborators - Delivering end-to-end project leadership and ensuring a high level of client satisfaction - Identifying ongoing opportunities to enhance outcomes and optimize performance - Deeply understanding the client’s business strategy, objectives, and brands ASSUMPTION: This role requires a strong background in account management, integrated marketing, and client relations. The ideal candidate will have experience managing multiple projects and teams, with a proven track record of delivering exceptional client service. 📋 Key Responsibilities ✅ Client Relations: - Act as the primary client lead for day-to-day management and project execution - Build trusted partnerships with clients, internal teams, suppliers, and agency collaborators - Deliver end-to-end project leadership and ensure a high level of client satisfaction - Identify ongoing opportunities to enhance outcomes and optimize performance - Deeply understand the client’s business strategy, objectives, and brands ASSUMPTION: The Account Supervisor will be the primary point of contact for clients, responsible for managing projects, and ensuring client satisfaction. They will need strong communication, leadership, and strategic thinking skills to excel in this role. ✅ Team Management: - Liaise between internal teams and clients for seamless program development and execution - Keep managers informed with timely updates on client and program matters - Schedule and lead internal meetings throughout program development and execution - Track resource hours and manage team assignments to ensure efficiency and effectiveness - Collaborate cross-functionally to ensure all departments have what they need to deliver exceptional work ASSUMPTION: The Account Supervisor will be responsible for leading internal teams and managing resources to ensure projects are delivered on time and to the highest standard. They will need strong leadership, organizational, and communication skills to excel in this role. ✅ Integrated Marketing Expertise: - Support a variety of integrated campaign types including digital, social, experiential, and content-based programs - Act as a knowledgeable guide across multiple marketing channels, ensuring strategies and creative align with platform nuances and brand objectives - Work with creative and production teams to ensure concepts are on brief, on brand, and high impact ASSUMPTION: The Account Supervisor will be required to have a strong understanding of integrated marketing, with experience in digital, social, experiential, and content-based programs. They will need to be able to guide creative and production teams to ensure campaigns align with brand objectives and platform nuances. ✅ Financial Oversight: - Manage budgets and ensure profitability of programs and portfolio - Track and reconcile costs with a high level of accuracy - Oversee billing, invoicing, and payment tracking for your accounts - Present and defend budget recommendations, offering multiple options when needed ASSUMPTION: The Account Supervisor will be responsible for managing budgets, tracking costs, and ensuring the profitability of programs and portfolio. They will need strong financial management skills to excel in this role. ✅ Business Operations: - Ensure all program timelines and deliverables are met - Oversee setup, execution, and wrap-up phases, including post-program reporting and learnings - Regularly report on program KPIs to clients - Pursue organic growth opportunities and identify potential areas of expansion - Support new business efforts including pitch participation and proposal development - Help improve internal processes and contribute to operational efficiency ASSUMPTION: The Account Supervisor will be responsible for managing program timelines, deliverables, and reporting. They will need strong operational, project management, and communication skills to excel in this role. 🎯 Required Qualifications Education: - Bachelor's degree in Marketing, Business, or a related field Experience: - 7-8+ years in marketing, with 5+ years in Account Management or related roles Required Skills: - Proven leadership and team management skills - Strong project management skills with a sharp eye for detail - Strategic, solutions-oriented thinker with exceptional interpersonal communication - Comfortable leading internal and external presentations with clarity and confidence - Proficient in O365 and familiar with key social and digital platforms - Financial fluency including budget management and P&L tracking - Demonstrated success growing business opportunities organically Preferred Skills: - Experience with experiential and event marketing - Familiarity with key social and digital platforms - Knowledge of the advertising industry and trends ASSUMPTION: The ideal candidate will have a strong background in account management, integrated marketing, and client relations. They will have experience managing multiple projects and teams, with a proven track record of delivering exceptional client service. 💰 Compensation & Benefits Salary Range: $80,000 - $120,000 CAD per year (Based on industry standards for a Senior Account Manager role in Toronto) Benefits: - Competitive health, dental, and vision coverage - Retirement savings plan with company matching - Generous vacation and time-off policies - Employee assistance program - Professional development opportunities - Casual work environment with flexible hours Working Hours: Full-time (40 hours per week) ASSUMPTION: The salary range provided is an estimate based on industry standards for a Senior Account Manager role in Toronto. The actual salary may vary depending on the candidate's experience and qualifications. 📌 Applicant Insights 🔍 Company Context Industry: Advertising Services - The advertising industry is projected to grow at a CAGR of 4.5% from 2021 to 2028, driven by increasing demand for digital advertising and marketing services. - The industry is highly competitive, with a large number of agencies and independent contractors offering a wide range of services. Company Size: 201-500 employees - Companies of this size typically have well-established processes and structures, with clear hierarchies and defined roles. - They may have multiple departments and teams, allowing for more specialized and focused work. Founded: 2019 - As a relatively new agency, SALT XC has had the opportunity to grow and adapt quickly, taking advantage of emerging trends and technologies in the advertising industry. Company Description: - SALT XC is an agency driven by the philosophy of Experiential Commerce™, focusing on designing better consumer experiences that earn attention and drive action. - They take an integrated approach that connects consumers' online and offline experiences through data, media, and memorable moments that drive brand transactions. Company Specialties: - Experiential Marketing - Integrated Marketing - Digital Marketing - Social Media Marketing - Brand Strategy - Creative Services - Media Planning and Buying Company Website: www.SaltXC.com ASSUMPTION: SALT XC's focus on Experiential Commerce™ sets it apart from traditional advertising agencies, allowing it to offer unique and innovative solutions to clients. Its size and relative youth enable it to remain agile and adaptable in the ever-changing advertising landscape. 📊 Role Analysis Career Level: Senior-level role with significant responsibilities and leadership opportunities - This role is suitable for experienced marketing professionals looking to take the next step in their career, managing a portfolio of clients and leading teams. Reporting Structure: Reports directly to the Account Director or similar role - The Account Supervisor will be responsible for managing a team of account executives and coordinators, as well as collaborating with other departments such as creative, production, and media. Work Arrangement: On-site with potential for hybrid or remote work arrangements - While the role is currently on-site, there may be opportunities for hybrid or remote work arrangements, depending on the candidate's preferences and the company's policies. Growth Opportunities: - Opportunities for career progression within the agency, such as moving into a Director or Vice President role - Potential to take on additional responsibilities or manage larger client portfolios as the agency grows - Opportunities to gain experience in different aspects of the business, such as moving into a specialized role or taking on a project management role ASSUMPTION: The Account Supervisor role offers significant growth opportunities, both within the agency and in terms of career progression. Candidates should be proactive in seeking out new challenges and responsibilities to maximize their growth potential. 🌍 Location & Work Environment Office Type: Modern, collaborative office space with open-concept work areas and private meeting rooms - SALT XC's office is designed to foster creativity and collaboration, with open-concept work areas, private meeting rooms, and a casual, comfortable atmosphere. Office Location(s): - 249 Dufferin St, Toronto, Ontario M6K 1Z5, CA - 5455 De Gaspe Ave, Suite 710, Montreal, Quebec H2T 3B3, CA - 2045 W Grand Ave, PMB 89472, Chicago, Illinois 60612, US Geographic Context: - Toronto, Ontario, Canada: A multicultural city with a thriving arts, culture, and food scene, offering a high quality of life with a mix of urban and natural environments. - Montreal, Quebec, Canada: A bilingual city with a rich history, known for its vibrant arts and culture scene, and offering a lower cost of living compared to Toronto. - Chicago, Illinois, US: A major city with a diverse economy, known for its architecture, culture, and food scene, offering a mix of urban and suburban living options. Work Schedule: - Standard full-time work hours (9:00 AM - 5:00 PM, Monday - Friday) - Flexible work hours and remote work arrangements may be available, depending on the role and the candidate's preferences ASSUMPTION: The Account Supervisor role is based in Toronto, with opportunities for remote or hybrid work arrangements depending on the candidate's preferences and the company's policies. The role requires a strong understanding of the local market and cultural nuances, as well as the ability to work effectively in a collaborative, fast-paced office environment. 💼 Interview & Application Insights Typical Process: 1. Online application submission through the company's careers portal 2. Phone or video screening with the HR department 3. In-depth behavioral and skills-based interviews with the hiring manager and/or team members 4. Final interview with the Account Director or similar role 5. Reference checks and background verification Key Assessment Areas: - Problem-solving skills and strategic thinking - Leadership and team management abilities - Communication and presentation skills - Industry knowledge and expertise in integrated marketing - Financial management and budgeting skills - Cultural fit and alignment with SALT XC's values Application Tips: - Tailor your resume and cover letter to highlight your relevant experience and skills for this role - Use specific examples from your past experiences to demonstrate your qualifications - Prepare for behavioral interview questions by reflecting on your past experiences and how they have prepared you for this role - Research SALT XC's company culture and values to ensure a strong fit ATS Keywords: Account Management, Integrated Marketing, Client Relations, Team Management, Project Management, Leadership, Strategic Thinking, Interpersonal Communication, Budget Management, P&L Tracking, Digital Marketing, Social Media, Experiential Marketing, Content Creation, Operational Efficiency, Cross-Functional Collaboration ASSUMPTION: The interview process for the Account Supervisor role at SALT XC will focus on assessing the candidate's problem-solving skills, leadership abilities, and cultural fit. Candidates should be prepared to discuss their past experiences and how they have prepared them for this role, as well as their understanding of the advertising industry and SALT XC's unique approach to Experiential Commerce™. 🛠️ Tools & Technologies - Microsoft Office Suite (Word, Excel, PowerPoint) - Project management tools (e.g., Asana, Trello, JIRA) - CRM software (e.g., Salesforce, HubSpot) - Marketing automation platforms (e.g., Marketo, Pardot) - Social media management tools (e.g., Hootsuite, Buffer) - Google Analytics and other web analytics tools - Adobe Creative Suite (Photoshop, Illustrator, InDesign) - Video editing software (e.g., Premiere Pro, Final Cut Pro) - Presentation software (e.g., Keynote, Prezi) ASSUMPTION: The Account Supervisor role at SALT XC requires proficiency in a wide range of tools and technologies, including project management, CRM, marketing automation, social media management, web analytics, creative, video editing, and presentation software. Candidates should have a strong working knowledge of these tools and be able to learn new technologies as needed. 👔 Cultural Fit Considerations Company Values: - Salt of the Earth: We aspire to be good people—humble, honest, kind, and hardworking. - Do What Is Right: We don’t take shortcuts. We choose integrity over convenience. - Earn It: We roll up our sleeves, do the work, and earn respect through results. - Make Things Better: We strive to improve everything we touch by staying curious and passionate. - Seek Different Perspectives: We believe that diversity of thought fuels creativity and makes us stronger. Work Style: - Collaborative and team-oriented, with a strong emphasis on open communication and active listening - Fast-paced and dynamic, with a focus on delivering high-quality work under tight deadlines - Creative and innovative, with a willingness to take risks and try new approaches - Data-driven and analytical, with a strong focus on measuring and optimizing performance - Committed to continuous learning and professional development Self-Assessment Questions: - How do your personal values align with SALT XC's company values? - Can you provide an example of a time when you demonstrated integrity in a challenging situation? - Describe a situation where you had to earn respect through your actions and results. - Can you share an example of a time when you improved something significantly, and what was the outcome? - How do you approach seeking out different perspectives, and can you give an example of a time when this led to a better outcome? ASSUMPTION: The ideal candidate for the Account Supervisor role at SALT XC will be someone who shares the company's values and work style, with a strong commitment to integrity, continuous learning, and improvement. They will be able to thrive in a fast-paced, collaborative environment and bring a unique perspective to the team. ⚠️ Potential Challenges - Managing multiple projects and clients simultaneously, with tight deadlines and competing priorities - Balancing the needs and expectations of clients, internal teams, and stakeholders - Navigating a fast-paced, ever-changing industry with new technologies and trends emerging regularly - Maintaining a high level of client satisfaction while managing budgets and ensuring profitability - Building and maintaining strong relationships with clients, internal teams, and external partners ASSUMPTION: The Account Supervisor role at SALT XC presents unique challenges, including managing multiple projects and clients, balancing competing priorities, and navigating a fast-paced industry. Candidates should be proactive in seeking out solutions, adaptable to change, and skilled in managing complex projects and relationships. 📈 Similar Roles Comparison - Account Manager vs. Account Supervisor: - Account Manager: Focuses on day-to-day client management, project execution, and maintaining client satisfaction. Typically manages a smaller portfolio of clients or a single brand. - Account Supervisor: Oversees a moderately sized portfolio, leads internal teams, and supports integrated marketing campaigns. Requires strong leadership, project management, and strategic thinking skills. - Industry-specific context: - The advertising industry is highly competitive, with a large number of agencies and independent contractors offering a wide range of services. - Specialization and differentiation are crucial for agencies to stand out and attract clients. - Career path comparison: - Account Manager → Account Supervisor → Account Director → Vice President of Accounts - Alternatively, Account Supervisor → Account Director → Vice President of Client Services → Chief Client Officer ASSUMPTION: The Account Supervisor role at SALT XC is a senior-level position with significant responsibilities and leadership opportunities. Candidates should have a strong background in account management, integrated marketing, and client relations, with experience managing multiple projects and teams. 📝 Sample Projects - Integrated Marketing Campaign: - Develop and execute a comprehensive integrated marketing campaign for a longstanding client, including digital, social, experiential, and content-based programs - Collaborate with creative and production teams to ensure concepts are on brief, on brand, and high impact - Manage budgets and ensure profitability of programs and portfolio - Event Management: - Plan and execute a large-scale experiential event for a key client, including logistics, vendor management, and on-site execution - Develop and implement a comprehensive event strategy, including marketing, promotion, and activation tactics - Manage event budget and ensure profitability - Client Acquisition and Retention: - Develop and implement strategies to acquire new clients and retain existing accounts - Identify organic growth opportunities and potential areas of expansion for client portfolios - Collaborate with new business and account teams to pitch and secure new business opportunities ASSUMPTION: The Account Supervisor role at SALT XC involves a wide range of projects, from integrated marketing campaigns and event management to client acquisition and retention. Candidates should have a strong background in integrated marketing, event management, and client relations, with experience managing multiple projects and teams. ❓ Key Questions to Ask During Interview 1. Role Responsibilities: - Can you describe the day-to-day responsibilities of the Account Supervisor role? - How does this role fit into the overall agency structure, and who will I be reporting to? - What are the key priorities for this role in the first 30, 60, and 90 days? 2. Team and Collaboration: - How does the Account Supervisor role collaborate with other departments, such as creative, production, and media? - What is the team structure, and who will I be managing? - How does the agency support cross-functional collaboration and knowledge-sharing? 3. Client Management: - Can you provide an overview of the client portfolio for this role? - What are the key challenges and opportunities for the clients in this portfolio? - How does the agency approach client onboarding and offboarding? 4. Agency Culture and Values: - How does the agency embody its core values in day-to-day operations? - What are the key aspects of the agency's culture that make it unique? - How does the agency support employee growth and development? 5. Work-Life Balance and Flexibility: - What are the agency's policies on remote work, flexible hours, and work-life balance? - How does the agency support employees with families or other personal commitments? - What opportunities are there for professional development and career growth within the agency? ASSUMPTION: The interview process for the Account Supervisor role at SALT XC will focus on assessing the candidate's problem-solving skills, leadership abilities, and cultural fit. Candidates should be prepared to discuss their past experiences and how they have prepared them for this role, as well as their understanding of the advertising industry and SALT XC's unique approach to Experiential Commerce™. 📌 Next Steps for Applicants To apply for this position: 1. Submit your application through this link 2. Tailor your resume and cover letter to highlight your relevant experience and skills for this role 3. Prepare for behavioral interview questions by reflecting on your past experiences and how they have prepared you for this role 4. Research SALT XC's company culture and values to ensure a strong fit 5. Follow up with the hiring manager or HR department one week after your interview to express your continued interest in the role ⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.