📌 Core Information
🔹 Job Title: Account Supervisor
🔹 Company: RAPP
🔹 Location: Dallas - RAPP
🔹 Job Type: Full-time, Hybrid
🔹 Category: Advertising Services
🔹 Date Posted: April 15, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site (Hybrid)
🚀 Job Overview
Key aspects of this role include:
- Overseeing internal teams and aligning with client expectations
- Managing project definitions, scope, risk, and team management
- Ensuring integration across the business
- Collaborating with various departments to create marketing communications plans
- Acting as a brand advocate, agency facilitator, and trusted partner to clients and teams
ASSUMPTION: This role requires a balance of client management, project management, and team leadership skills. The ideal candidate will have experience working with multiple stakeholders and managing complex projects.
📋 Key Responsibilities
✅ Serve as the day-to-day manager of the client relationship, acting as a brand advocate, agency facilitator, and trusted partner to both clients and teams
✅ Oversee and guide teams against business objectives, understanding and supporting creative and technical workstreams
✅ Demonstrate accountability for agency performance, including financial and commercial management of the business, supported by VP
✅ Facilitate the development of project briefs, working with strategic planners and analysts
✅ Support advanced planning for campaign development forecasted for future months, balancing client business changes and priorities proactively
✅ Manage client expectations, objectives, timelines, and budgets
✅ Collaborate with other departments (analytics, marketing strategy, creative, technology, etc.) to create and activate marketing communications plans, and SME showcases
✅ Evaluate the input and ideas of creative, media, and strategic planning relative to strategy and client preferences
✅ Advocate for the business internally, keeping the agency team informed, focused, and enthused about the work and the business
ASSUMPTION: This role involves a high degree of client interaction and project management, requiring strong communication, organizational, and leadership skills.
🎯 Required Qualifications
Education: Bachelor’s degree in marketing, communications, or equivalent experience
Experience: 5+ years of account management experience in an agency setting, with CRM experience required
Required Skills:
- Proven experience working with creative, analytics/marketing sciences, and technical teams such as HTML (Salesforce integration a plus)
- Solid mid-level client experience and ability to navigate complex client organizations
- Excellent interpersonal, presentation, and written skills
- Positive attitude and sound work ethic with the desire to work in a fast-paced environment
- Ability to demonstrate flexibility and creative problem-solving
- Ability to set and manage multiple project deliverables, including time and cost estimates, with internal and external clients
- Understands and manages factors related to account profitability, client satisfaction, and client retention
- Needs to be a team player, friendly, easy to work with, and able to handle many different personalities both internally and externally
- Proven ability to independently manage multiple priorities in a fast-paced and deadline-driven environment
- Ability to work effectively and proactively within a team setting that is geographically dispersed
Preferred Skills:
- Experience with Salesforce integration
- Fluency in additional languages
ASSUMPTION: Given the role's requirements, candidates should have a strong background in account management, with experience working with various teams and managing complex projects.
💰 Compensation & Benefits
Salary Range: $85,000 - $102,000 (specific to Dallas)
Benefits:
- Health Insurance
- Vision Insurance
- Dental Insurance
- 401(k)
- Stock Options
- Healthcare Flexible Spending Accounts
- Dependent Flexible Spending Accounts
- Vacation
- Sick Days
- Personal Days
- Positive Activism Days
- Paid Parental Leave
- Disability Benefits
Working Hours: Full-time, with a hybrid work model allowing for two days of remote work per week
ASSUMPTION: The salary range provided is specific to the Dallas location and may vary based on individual qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: RAPP is a global, next-generation precision marketing agency that leverages data, creativity, technology, and empathy to foster client growth. They are part of Omnicom’s Precision Marketing Group and have over 2,000 employees across 15+ global markets.
Company Size: RAPP has 1,001-5,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration.
Founded: RAPP was founded as a part of Omnicom’s Precision Marketing Group, which was established in 2014.
Company Description:
- World leaders in activating growth with precision and empathy at scale
- Fosters an inclusive workplace that emphasizes personal well-being
- Focuses on connected data, connected content, and connected decisioning to create value from personal brand experiences
Company Specialties:
- Customer value transformation
- 1st party data activation
- Digital transformation consultancy
- Consumer loyalty
- Quality customer acquisition/retention
Company Website: http://www.rapp.com/
ASSUMPTION: RAPP's focus on precision marketing and data-driven insights makes it an attractive option for candidates interested in the intersection of marketing and technology.
📊 Role Analysis
Career Level: This role is at the mid-level management stage, with opportunities for growth into senior management or leadership positions.
Reporting Structure: The Account Supervisor reports directly to the VP of Account Management and oversees internal teams.
Work Arrangement: This role follows a hybrid work model, with employees working on-site three days a week and remotely two days a week.
Growth Opportunities:
- Progression to Senior Account Supervisor or Account Director roles
- Expansion into other departments, such as strategy, creative, or technology
- International assignments or relocations to other RAPP offices
ASSUMPTION: Given RAPP's global presence and diverse service offerings, there are ample opportunities for career growth and development within the organization.
🌍 Location & Work Environment
Office Type: RAPP's Dallas office is a modern, collaborative workspace designed to facilitate team interaction and creativity.
Office Location(s): 7850 N. Beltline Rd, Irving, TX 75038, US
Geographic Context:
- Dallas is a major metropolitan area with a diverse economy and a thriving job market
- The Irving area offers a mix of urban and suburban living options, with easy access to amenities and attractions
- RAPP's office is located near several dining, shopping, and entertainment options
Work Schedule: The hybrid work model allows for flexibility in work hours, with core hours between 9:00 AM and 5:00 PM CST.
ASSUMPTION: The Dallas location provides a dynamic and vibrant work environment, with ample opportunities for professional growth and personal development.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen with the Talent Acquisition team
- On-site or virtual interview with the hiring manager and team members
- Final interview with the VP of Account Management
Key Assessment Areas:
- Client management skills and experience
- Project management and organizational skills
- Communication and presentation skills
- Problem-solving and critical thinking abilities
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare examples of your client management, project management, and problem-solving skills
- Research RAPP's company culture and values to demonstrate your fit with the organization
ATS Keywords: Account Management, CRM, Client Relationship, Project Management, Team Leadership, Marketing Communications, Stakeholder Management, Strategic Planning, Creative Collaboration, Analytical Skills
ASSUMPTION: RAPP's application process is designed to assess candidates' skills and cultural fit, with a focus on client management, project management, and team leadership abilities.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce)
- Project management tools (e.g., Asana, JIRA, Trello)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Gmail, Google Drive, Google Docs)
ASSUMPTION: The specific tools and technologies required for this role may vary depending on the client and project needs.
👔 Cultural Fit Considerations
Company Values:
- Precision: RAPP values data-driven insights and targeted marketing strategies
- Empathy: The organization prioritizes understanding and connecting with individual consumer needs and preferences
- Growth: RAPP fosters a culture of continuous learning and improvement
Work Style:
- Collaborative: RAPP encourages teamwork and cross-functional collaboration
- Adaptable: The organization values flexibility and the ability to pivot when needed
- Data-driven: RAPP makes decisions based on data and insights
Self-Assessment Questions:
- How do you approach understanding and connecting with diverse consumer needs and preferences?
- Can you provide an example of a time when you had to adapt to a significant change in a project or client requirement?
- How do you prioritize and manage multiple projects and deadlines in a fast-paced environment?
ASSUMPTION: RAPP's company culture emphasizes precision, empathy, and growth, with a focus on data-driven decision-making and collaboration.
⚠️ Potential Challenges
- Managing complex client organizations and multiple stakeholders
- Balancing client business changes and priorities proactively
- Working effectively within a geographically dispersed team
- Adapting to a hybrid work model and maintaining productivity
ASSUMPTION: The Account Supervisor role presents unique challenges related to client management, project management, and team leadership, requiring strong communication, organizational, and adaptability skills.
📈 Similar Roles Comparison
- Account Supervisor vs. Account Manager: The Account Supervisor role involves more strategic decision-making and team leadership, while the Account Manager role focuses more on day-to-day client interactions and project execution
- Industry-specific context: RAPP's focus on precision marketing and data-driven insights sets it apart from traditional advertising agencies
- Career path comparison: The Account Supervisor role is a stepping stone to senior management or leadership positions within the agency
ASSUMPTION: The Account Supervisor role at RAPP offers unique opportunities for career growth and development within the precision marketing industry.
📝 Sample Projects
- Developing and executing a comprehensive marketing communications plan for a major retail client, integrating data-driven insights and creative content
- Managing a cross-functional team to implement a CRM system for a financial services client, ensuring seamless integration with existing systems and processes
- Collaborating with data analysts and strategists to identify and capitalize on new opportunities for a consumer packaged goods client, driving growth and market share
ASSUMPTION: The Account Supervisor role at RAPP involves a wide range of projects, requiring strong project management, client management, and team leadership skills.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics for this role?
- How does RAPP support the professional development and growth of its employees?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does RAPP measure the success of its Account Supervisors, and what are the opportunities for growth and advancement?
- What is the company's approach to work-life balance, and how does the hybrid work model support this?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and commitment to success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare examples of your client management, project management, and problem-solving skills
- Research RAPP's company culture and values to demonstrate your fit with the organization
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
