Account Supervisor, Account Mgmt

📌 Core Information

🔹 Job Title: Account Supervisor, Account Mgmt

🔹 Company: The Marketing Arm

🔹 Location: Chicago, IL

🔹 Job Type: On-site

🔹 Category: Advertising Services

🔹 Date Posted: May 5, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Serving as the primary point of contact between the client and internal teams
• Driving social media strategies and executions
• Managing project timelines, budgets, and resources
• Providing strategic guidance and creative direction

ASSUMPTION: This role requires a high level of client management, strategic thinking, and leadership skills to ensure successful project delivery and client satisfaction.

📋 Key Responsibilities

✅ Act as day-to-day contact and maintain strong relationships with client team members, internal teams, vendors, and agency partners

✅ Leverage deep social media understanding and passion to drive effective social-first strategies, while heavily contributing social-thought leadership through recommendations, POVs, and executional support

✅ Oversee all executional aspects of social media program development and tactics including strategy, creative development, production, budgeting, and measurement

✅ Provide leadership and professional growth support for junior team members

✅ Motivate internal and external teams (Account, Creative, Strategy, Production) to bring client objectives to life while ensuring collaboration, communication, trust, efficiency, and high quality

✅ Interact and collaborate with key stakeholders to develop creative briefs, review creative deliverables, maintain timelines, and manage client budgets

✅ Participate in client planning and strategy development that brings client campaigns to life

✅ Exhibit problem-solving abilities and provide effective, efficient solutions to improve business outcomes

✅ Demonstrate a proactive, positive, genuine, and can-do attitude

✅ Be clear and actionable in verbal and written communication to all team members and clients

ASSUMPTION: This role requires strong communication, leadership, and project management skills to juggle multiple projects and ensure client satisfaction.

🎯 Required Qualifications

Education: Bachelor’s degree in business, marketing, or a related field

Experience: 6+ years of relevant brand marketing experience in a client service-oriented role, ideally with big brand social media experience

Required Skills:

• Proven expertise in integrated brand marketing, social media execution, and client management
• Excellent organizational, verbal, and written communication skills with attention to detail
• Fantastic presenter, bringing enthusiasm, and confidence into a room
• Ability to work proactively and autonomously in critical situations

Preferred Skills:

• Experience working with big brand clients
• Familiarity with the agency environment

ASSUMPTION: Candidates should have a strong background in brand marketing, social media, and client management, with a proven track record of success in a similar role.

💰 Compensation & Benefits

Salary Range: $80,000 - $85,000 (USD) per year

Benefits:

• Continuous training, educational programs, speaker series, and workshops
• Culture events throughout the year
• Volunteering opportunities (TMACares)
• Diversity and inclusion initiatives (DiscoverTMA)
• Women’s initiative (TMA Women’s Initiative)
• Wellness group (Wellness Group)
• Competitive vacation plan, sick days, and personal days
• Summer Flex Days
• Robust holiday schedule
• Parental leave
• Comprehensive medical, dental, and vision plans
• 401K Retirement Savings Plan
• Employee Stock Purchase Plan

Working Hours: Full-time (40 hours per week)

ASSUMPTION: The salary range provided is an estimate based on industry standards for a role of this level and experience. Actual offers may vary based on the candidate’s qualifications and the company’s assessment.

📌 Applicant Insights

🔍 Company Context

Industry: Advertising Services

Company Size: 201-500 employees

Founded: 1993

Company Description:

• We create cultural resonance for brands
• Headquartered in Dallas, with offices across the country and staff around the globe
• Specializes in marketing, digital, promotions, experiential, sports, entertainment, talent, influencer, sponsorship, shopper, content, social, music, creative, video production, college, talent, celebrity, and gaming

Company Specialties:

• Marketing
• Digital
• Promotions
• Experiential
• Sports
• Entertainment
• Talent
• Influencer
• Sponsorship
• Shopper
• Content
• Social
• Music
• Creative
• Video Production
• College
• Talent
• Celebrity
• Gaming

Company Website: http://www.wearetma.agency

ASSUMPTION: The Marketing Arm is a well-established advertising agency with a strong focus on creating cultural resonance for brands. They offer a comprehensive range of services, including marketing, digital, promotions, and experiential, among others.

📊 Role Analysis

Career Level: Mid-level (5-10 years of experience)

Reporting Structure: This role reports directly to the Account Director or similar role

Work Arrangement: On-site, full-time (40 hours per week)

Growth Opportunities:

• Potential advancement to Account Director or similar role
• Expansion of responsibilities and team leadership
• Potential relocation to other office locations

ASSUMPTION: This role offers opportunities for career growth and advancement within the agency, as well as potential expansion of responsibilities and team leadership.

🌍 Location & Work Environment

Office Type: On-site, with multiple office locations

Office Location(s): 1999 Bryan St, Suite 3200, Dallas, Texas 75201, US; 12777 W Jefferson Blvd, Los Angeles, California, US; 1285 6th Ave, New York, New York 10019, US; 225 N Michigan Ave, 14th Floor, Chicago, Illinois 60601, US; 4 Studebaker, Irvine, California 92618, US; 131 Danbury Rd, Wilton, Connecticut 06897, US

Geographic Context:

• Chicago, IL: A major city with a diverse economy, offering numerous cultural, entertainment, and dining options
• Dallas, TX: The headquarters location, with a thriving business district and a mix of urban and suburban living options
• Los Angeles, CA: A major hub for entertainment, media, and technology industries
• New York, NY: A global financial and cultural center, with a fast-paced and competitive job market
• Irvine, CA: A suburban city with a high quality of life and a strong job market
• Wilton, CT: A suburban town with a mix of residential and commercial areas

Work Schedule: Full-time (40 hours per week), with potential flexibility for remote work or hybrid arrangements

ASSUMPTION: The Marketing Arm offers a dynamic work environment with multiple office locations, allowing employees to work in diverse and vibrant cities. The company provides a mix of on-site and remote work arrangements, depending on the role and team needs.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Final interview with key stakeholders
• Background check and offer

Key Assessment Areas:

• Client management and communication skills
• Strategic thinking and problem-solving abilities
• Leadership and team management skills
• Social media expertise and industry knowledge
• Cultural fit and alignment with company values

Application Tips:

• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Demonstrate your understanding of the company and its values
• Showcase your social media expertise and industry knowledge
• Prepare for behavioral and situational interview questions that assess your client management, leadership, and problem-solving skills
• Follow up with the hiring manager after the interview to express your interest in the role

ATS Keywords: Account Management, Brand Marketing, Social Media, Client Management, Strategic Thinking, Leadership, Team Management, Problem Solving, Communication, Advertising Services

ASSUMPTION: The application process for this role involves a series of interviews that assess the candidate’s client management, leadership, and problem-solving skills, as well as their cultural fit and industry knowledge.

🛠️ Tools & Technologies

• Microsoft Office Suite
• Project management tools (e.g., Asana, Trello, JIRA)
• Social media management platforms (e.g., Hootsuite, Buffer, Sprout Social)
• Creative design tools (e.g., Adobe Creative Suite, Sketch, Figma)
• Presentation software (e.g., PowerPoint, Keynote)

ASSUMPTION: This role requires proficiency in project management, social media management, creative design, and presentation software, as well as strong communication and collaboration skills.

👔 Cultural Fit Considerations

Company Values:

• Creativity That Matters
• We create cultural resonance for brands
• Our quest to discover what’s next is endless
• We make culture our personal playground
• We launch far past the expected
• We chase curiosity, deep into the shadows
• We will never be just another agency

Work Style:

• Collaborative and team-oriented
• Fast-paced and dynamic
• Creative and innovative
• Results-driven and accountable
• Adaptable and responsive to change

Self-Assessment Questions:

• Do you have a passion for creating cultural resonance for brands?
• Are you comfortable working in a fast-paced, dynamic environment?
• Do you thrive in a collaborative, team-oriented setting?
• Are you results-driven and accountable for your work?
• Are you adaptable and responsive to change?

ASSUMPTION: The Marketing Arm values creativity, collaboration, and adaptability in its employees. Candidates should be passionate about creating cultural resonance for brands, comfortable working in a fast-paced environment, and results-driven and accountable for their work.

⚠️ Potential Challenges

• Managing multiple projects and clients simultaneously
• Balancing client expectations and internal team dynamics
• Keeping up with the fast-paced nature of the advertising industry
• Adapting to changes in client needs and market trends
• Working with diverse teams and stakeholders

ASSUMPTION: This role presents challenges related to project management, client management, and adaptability to change. Candidates should be prepared to manage multiple projects, balance client expectations, and adapt to changes in the industry and market trends.

📈 Similar Roles Comparison

• Account Executive: Focuses more on day-to-day client management and less on strategic and creative direction
• Account Manager: Typically has more responsibility for managing junior team members and less strategic involvement
• Senior Account Executive: Often has more experience and is responsible for managing larger accounts and teams

ASSUMPTION: This role is similar to other account management positions but requires a higher level of strategic thinking, leadership, and creative direction. Candidates should have relevant experience in a similar role and be prepared to take on more responsibility for managing projects and teams.

📝 Sample Projects

• Developing and executing a social media campaign for a major brand launch
• Managing a team to create and implement a comprehensive brand strategy for a client
• Collaborating with creative and production teams to deliver high-quality, on-brand assets for a client

ASSUMPTION: This role involves a wide range of projects, from social media campaigns to comprehensive brand strategies. Candidates should have experience in managing projects, working with cross-functional teams, and delivering high-quality results.

❓ Key Questions to Ask During Interview

• What are the biggest challenges facing the client and how can this role address them?
• How does this role collaborate with other teams and stakeholders within the agency?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does the agency support the growth and development of its employees?
• What are the most rewarding aspects of working in this role and at the agency?

ASSUMPTION: Candidates should ask thoughtful questions that demonstrate their interest in the role and the company, as well as their understanding of the industry and the challenges facing the client.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare for behavioral and situational interview questions that assess your client management, leadership, and problem-solving skills
• Research the company and its values to demonstrate your understanding and alignment
• Follow up with the hiring manager after the interview to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.