Account Supervisor

📌 Core Information

🔹 Job Title: Account Supervisor

🔹 Company: TRUE INDEPENDENT HOLDINGS

🔹 Location: Minneapolis, Minnesota, United States

🔹 Job Type: Hybrid (3 days in office, 2 days remote)

🔹 Category: Advertising & Marketing

🔹 Date Posted: April 15, 2025

🔹 Experience Level: Mid-Senior level (5+ years)

🔹 Remote Status: On-site with remote flexibility

🚀 Job Overview

Key aspects of this role include:

• Managing day-to-day execution of agency and client projects for a specific portfolio of clients
• Leading client meetings and ensuring quality control of deliverables
• Identifying and pursuing growth opportunities for assigned clients
• Supervising employees and coordinating with indirect reports' supervisors
• Collaborating with internal verticals to address recurring issues with client deliverables

ASSUMPTION: This role requires a well-organized, multitasking individual with exceptional communication skills and the ability to thrive in a high-pressure environment. The ideal candidate will have a clear understanding of the client's overall business, marketing initiatives, and competitive landscape.

📋 Key Responsibilities

✅ Client Relationship, Communication, Meetings: Lead complex and/or high-value clients by creating agendas, leading meetings, summarizing details, and developing/communicating next steps. Anticipate and address problems, and be responsive to client emergencies outside of normal working hours.

✅ Product Quality, Client Deliverables: Rely on the Account Manager and below for quality control of client deliverables. Raise issues internally to fix recurring issues with client deliverables by working with the internal verticals.

✅ Budget Management, Revenue, Profitability: Review budgets consistently and be responsible for either bringing issues to the Account Director and above or bringing them directly to the client.

✅ Account Growth: Identify new revenue streams and other client growth opportunities. Articulate the opportunity and a strong business case POV to sell it in. Put the opportunity into action by attaching a next step and moving it forward.

✅ Software & Systems: Look to create revenue opportunities across Coegi and RADaR. Understand all tech product offerings and can sell the best option to the client, keeping an eye on agency profitability. Actively seek growth and learning opportunities. Preserve and foster the agency’s culture and maintain a positive and forward-thinking attitude. Delegate effectively and smartly, while respecting agency RACI and processes and procedures.

✅ Supervisory Responsibilities: Directly supervise employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Communicate and coordinate with indirect reports' supervisors to manage cross-team workload and output for assigned portfolios of clients.

ASSUMPTION: This role requires strong leadership, strategic thinking, and the ability to manage multiple projects and deadlines simultaneously. The ideal candidate will be able to build strong client relationships and assist the project management team in building strong and collaborative internal working relationships.

🎯 Required Qualifications

Education: Bachelor's degree from a four-year college or university, degree or concentration in advertising, marketing, or communications preferred; or one to two years related experience and/or training; or equivalent combination of education and experience.

Experience: 5+ years of Account Management or Project Management experience in an agency or marketing-related setting.

Required Skills:

• Proficient with industry tools and systems
• Strong understanding of marketing and media fundamentals including media math
• Proven ability to think strategically, use critical thinking, and demonstrate excellent problem-solving skills
• Advanced strategic direction and risk management for assigned portfolio of clients

Preferred Skills:

• Google Analytics Certification

ASSUMPTION: Candidates with a strong background in account management, excellent communication skills, and a proven track record of driving client growth are encouraged to apply.

💰 Compensation & Benefits

Salary Range: $70,000 - $90,000 per year (Based on industry standards for a mid-senior level account supervisor role in Minneapolis, MN)

Benefits:

• Career Development
• Recognition Programs
• Employee Referral Bonus
• Hybrid Work Schedule (3 days in office, 2 days remote)
• Fun and Collaborative Work Environment
• Casual Dress Code
• Insurance Coverage (medical, dental, vision, life, and disability)
• 401(k) Retirement Plan, with employer 3% match
• Work/Life Benefits, including mental health and wellbeing support
• Robust Paid Time Off program, increasing with years of employment
• Paid Holidays, including agency closing Christmas Eve-New Years Day
• Maternity, Paternity, and Adoption Paid Time Off, plus Voluntary Paid Leave Bank

Working Hours: Full-time (40 hours per week) with flexible scheduling options

ASSUMPTION: The salary range provided is an estimate based on industry standards for a mid-senior level account supervisor role in Minneapolis, MN. The actual salary may vary based on the candidate's experience, qualifications, and the company's internal equity.

📌 Applicant Insights

🔍 Company Context

Industry: Advertising Services. TRUE INDEPENDENT HOLDINGS is a member agency of one of the leading, independent media marketing groups in North America, providing brands with top strategic marketing plans rooted in access to research, technology, data, analytics, and a deep understanding of consumer behavior to drive business growth.

Company Size: Small (2-10 employees). As a small company, TRUE INDEPINDENT HOLDINGS offers a close-knit work environment with ample opportunities for growth and collaboration.

Founded: 2020. TRUE INDEPENDENT HOLDINGS was founded in 2020 and has since grown to become one of the leading independent media marketing groups in North America.

Company Description:

• Independently managed and expertly focused, collectively their member agencies provide brands with top strategic marketing plans
• Rooted in access to research, technology, data, analytics, and a deep understanding of consumer behavior
• Aimed at driving business growth

Company Specialties:

• Advertising Services
• Media Planning & Buying
• Digital Marketing
• Data & Analytics

Company Website: trueholdinggroup.com

ASSUMPTION: TRUE INDEPENDENT HOLDINGS is a member agency of a larger group, offering clients the benefits of a full-service agency with the agility and personal touch of a smaller, independent shop.

📊 Role Analysis

Career Level: Mid-Senior level. This role is suitable for experienced account managers or project managers looking to take the next step in their career and gain supervisory experience.

Reporting Structure: The Account Supervisor reports directly to the Directors and EVP, Head of Client Experience. They oversee employees and coordinate with indirect reports' supervisors to manage cross-team workload and output for assigned portfolios of clients.

Work Arrangement: Hybrid (3 days in office, 2 days remote). This role offers a flexible work arrangement, allowing employees to balance their work and personal lives more effectively.

Growth Opportunities:

• Proven track record of driving client growth and exceeding expectations may lead to promotions or increased responsibilities
• Opportunities to work on diverse client portfolios and gain exposure to various industries and markets
• Access to professional development resources and training opportunities

ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to advance within the company and take on increased responsibilities as the client portfolio and team expand.

🌍 Location & Work Environment

Office Type: Hybrid (3 days in office, 2 days remote). TRUE INDEPENDENT HOLDINGS offers a flexible work arrangement, allowing employees to balance their work and personal lives more effectively.

Office Location(s): Minneapolis, MN (with additional offices in Kansas City, MO, Columbia, MO, and St. Louis, MO)

Geographic Context:

• Minneapolis, MN is the largest city in the state and the 46th-most populous city in the United States
• The city is known for its vibrant arts and culture scene, as well as its robust economy driven by industries such as healthcare, finance, and technology
• The cost of living in Minneapolis is relatively affordable compared to other major metropolitan areas in the United States

Work Schedule: Full-time (40 hours per week) with flexible scheduling options

ASSUMPTION: The hybrid work arrangement and flexible scheduling options offered by TRUE INDEPENDENT HOLDINGS allow employees to maintain a healthy work-life balance while still meeting the demands of the role.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the HR department
• In-person or virtual interview with the hiring manager and/or team members
• Final interview with the company's leadership team
• Background check and reference check
• Job offer and onboarding

Key Assessment Areas:

• Communication and interpersonal skills
• Problem-solving abilities and strategic thinking
• Client management and relationship-building skills
• Leadership and supervisory skills
• Industry knowledge and experience

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Demonstrate your understanding of the company and the role by addressing the required qualifications and responsibilities in your application materials
• Prepare examples of your past work that showcase your ability to manage client projects, lead meetings, and drive growth
• Be ready to discuss your long-term career goals and how this role fits into your professional development plan

ATS Keywords: Account Management, Project Management, Client Relationship Management, Budget Management, Strategic Thinking, Media Strategy, Team Leadership, Quality Control, Critical Thinking, Risk Management, Delegation, Collaboration, Growth Opportunities

ASSUMPTION: TRUE INDEPENDENT HOLDINGS uses an Applicant Tracking System (ATS) to manage and streamline the application process. Including relevant keywords in your application materials can help ensure that your resume is properly scanned and routed to the appropriate hiring manager.

🛠️ Tools & Technologies

• Coegi
• RADaR
• Google Analytics
• Industry-standard project management and communication tools

ASSUMPTION: TRUE INDEPENDENT HOLDINGS uses industry-standard tools and technologies to manage client projects and drive growth. Familiarity with these tools is preferred, but not required, as the company offers training and support to help employees develop the necessary skills.

👔 Cultural Fit Considerations

Company Values:

• Independence
• Expertise
• Collaboration
• Integrity
• Growth

Work Style:

• Fast-paced and dynamic
• Team-oriented and collaborative
• Results-driven and accountable
• Adaptable and resilient
• Continuously learning and improving

Self-Assessment Questions:

• Do you thrive in a fast-paced, dynamic work environment?
• Are you able to build and maintain strong, long-lasting client relationships?
• Do you have a proven track record of driving client growth and exceeding expectations?
• Are you able to work effectively in a team-oriented, collaborative environment?
• Do you possess strong leadership and supervisory skills, with the ability to manage multiple projects and deadlines simultaneously?

ASSUMPTION: TRUE INDEPENDENT HOLDINGS values employees who are independent, expert, collaborative, and results-driven. Candidates who possess these qualities and are able to thrive in a fast-paced, dynamic work environment are encouraged to apply.

⚠️ Potential Challenges

• Managing multiple client projects and deadlines simultaneously can be stressful and demanding
• Working with high-value clients may require additional attention to detail and a higher level of responsibility
• The hybrid work arrangement may present unique challenges in terms of communication and collaboration
• The small company size may limit opportunities for career advancement and growth

ASSUMPTION: While TRUE INDEPENDENT HOLDINGS offers a unique and exciting work environment, candidates should be aware of the potential challenges and demands of the role and be prepared to rise to the occasion.

📈 Similar Roles Comparison

• Account Supervisor vs. Account Manager: Account Supervisors typically have more experience and are responsible for overseeing the work of Account Managers and other team members. They also have more strategic decision-making authority and are responsible for driving client growth and revenue.
• Account Supervisor vs. Project Manager: Account Supervisors focus on client relationships and strategic direction, while Project Managers are responsible for the day-to-day execution of client projects. In some cases, Account Supervisors may also have project management responsibilities, depending on the size and scope of the client portfolio.
• Account Supervisor vs. Client Success Manager: Account Supervisors are focused on driving client growth and revenue, while Client Success Managers are responsible for ensuring client satisfaction and retention. In some cases, these roles may overlap, depending on the company's structure and priorities.

ASSUMPTION: While Account Supervisors share some responsibilities with other roles, they are unique in their focus on driving client growth and revenue through strategic direction and leadership.

📝 Sample Projects

• Developing and executing a comprehensive marketing strategy for a major retail client, including media planning, buying, and analytics
• Managing a team of account managers and project managers to deliver on-time and on-budget results for a portfolio of clients in the technology industry
• Identifying and pursuing new revenue streams for an e-commerce client, resulting in a 20% increase in sales over the course of a year

ASSUMPTION: TRUE INDEPENDENT HOLDINGS works with a diverse range of clients across various industries, offering Account Supervisors the opportunity to gain exposure to different markets and sectors.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does this role fit into the company's long-term growth plans?
• What opportunities are there for professional development and advancement within the company?
• How does the company support work-life balance for its employees?
• What is the company's approach to diversity, equity, and inclusion?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and your commitment to driving client growth and success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your past work that showcase your ability to manage client projects, lead meetings, and drive growth
• Be ready to discuss your long-term career goals and how this role fits into your professional development plan
• Follow up with the hiring manager one week after submitting your application to inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.