📌 Core Information
🔹 Job Title: Account Supervisor
🔹 Company: TRUE INDEPENDENT HOLDINGS
🔹 Location: Clayton, Missouri
🔹 Job Type: Hybrid (3 days in office, 2 days remote)
🔹 Category: Advertising & Marketing
🔹 Date Posted: April 15, 2025
🔹 Experience Level: Mid-Senior level (5+ years)
🔹 Remote Status: On-site with remote flexibility
🚀 Job Overview
Key aspects of this role include:
- Managing day-to-day execution of agency and client projects for a specific portfolio of clients
- Leading client meetings and ensuring quality control of deliverables
- Identifying growth opportunities and driving revenue growth
- Supervising and mentoring team members
- Collaborating with cross-functional teams to deliver integrated marketing solutions
ASSUMPTION: This role requires a high level of organization, multitasking, and communication skills to manage multiple projects and clients effectively.
📋 Key Responsibilities
✅ Client Relationship, Communication, Meetings: Lead complex and high-value clients by creating agendas, leading meetings, summarizing details, and developing/communicating next steps. Anticipate and escalate problems as needed. Be responsive to client emergencies outside of normal working hours.
✅ Product Quality, Client Deliverables: Ensure quality control of client deliverables by relying on the Account Manager and below. Raise issues internally to fix recurring issues with client deliverables by working with the internal verticals.
✅ Budget Management, Revenue, Profitability: Review budgets consistently and be responsible for either bringing issues to the Account Director and above or bringing them directly to the client.
✅ Account Growth: Identify new revenue streams and other client growth opportunities. Articulate the opportunity and a strong business case POV to sell it in. Put the opportunity into action by attaching a next step and moving it forward.
✅ Software & Systems: Create revenue opportunities across Coegi and RADaR. Understand all tech product offerings and sell the best option to the client, keeping an eye on agency profitability. Actively seek growth and learning opportunities. Preserve and foster the agency’s culture and maintain a positive and forward-thinking attitude. Delegate effectively and smartly, while respecting agency RACI and processes and procedures.
✅ Supervisory Responsibilities: Directly supervise employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Communicate and coordinate with indirect reports’ supervisors to manage cross-team workload and output for assigned portfolios of clients.
ASSUMPTION: This role requires strong leadership, communication, and organizational skills to manage teams and projects effectively.
🎯 Required Qualifications
Education: Bachelor's degree from a four-year college or university, degree or concentration in advertising, marketing, or communications preferred; or one to two years related experience and/or training; or equivalent combination of education and experience.
Experience: 5+ years of Account Management or Project Management experience in an agency or marketing-related setting.
Required Skills:
- Proficient with industry tools and systems
- Strong understanding of marketing and media fundamentals including media math
- Proven ability to think strategically, use critical thinking, and demonstrate excellent problem-solving skills
- Exhibit advanced strategic direction and risk management for assigned portfolio of clients due to their advanced knowledge of True Media processes, account management skills, and knowledge of media strategy
Preferred Skills:
- Google Analytics Certification
- Experience with Coegi and RADaR
- Fluency in additional languages
ASSUMPTION: Candidates with relevant industry experience and a strong understanding of marketing fundamentals will be most successful in this role.
💰 Compensation & Benefits
Salary Range: $70,000 - $90,000 per year (Based on industry standards for mid-senior level account management roles in Missouri)
Benefits:
- Career Development
- Recognition Programs
- Employee Referral Bonus
- Hybrid Work Schedule
- Fun and Collaborative Work Environment
- Casual Dress Code
- Insurance Coverage
- 401(k) Retirement Plan
- Work/Life Benefits
- Robust Paid Time Off Program
- Paid Holidays
- Maternity, Paternity, and Adoption Paid Time Off
- Voluntary Paid Leave Bank
Working Hours: Full-time (40 hours per week) with flexible scheduling
ASSUMPTION: The salary range is estimated based on industry standards for mid-senior level account management roles in Missouri. The benefits listed are based on the information provided in the job description.
📌 Applicant Insights
🔍 Company Context
Industry: Advertising Services
Company Size: Small (2-10 employees) - This size allows for a more intimate work environment and closer collaboration with leadership.
Founded: 2020 - As a newer agency, TRUE INDEPENDENT HOLDINGS offers opportunities for growth and innovation.
Company Description:
- TRUE INDEPENDENT HOLDINGS is one of the leading, independent media marketing groups in North America
- Member agencies specialize in all digital, traditional, and performance media channels, complemented with data, analytics, and reporting
- Independently managed and expertly focused, collectively member agencies provide brands with top strategic marketing plans rooted in access to research, technology, data, analytics, and a deep understanding of consumer behavior - all aimed at driving business growth
Company Specialties:
- Media Planning & Buying
- Data & Analytics
- Performance Marketing
- Creative Services
Company Website: trueholdinggroup.com
ASSUMPTION: TRUE INDEPENDENT HOLDINGS' independent structure allows for a unique blend of expertise and collaboration, offering applicants a dynamic work environment.
📊 Role Analysis
Career Level: Mid-Senior level - This role offers significant responsibility and the opportunity to drive growth and revenue for the agency's client portfolio.
Reporting Structure: The Account Supervisor reports directly to the Account Director or EVP, Head of Client Experience.
Work Arrangement: Hybrid - This role offers a flexible work arrangement with 3 days in the office and 2 days working from home.
Growth Opportunities:
- Proven performers may have the opportunity to advance to an Account Director or other leadership roles within the agency
- Expanding client portfolios and new business wins may create additional growth opportunities
- TRUE INDEPINDENT HOLDINGS' collaborative structure allows for cross-functional learning and growth opportunities
ASSUMPTION: This role offers significant growth potential for the right candidate, both in terms of career advancement and expanding the client portfolio.
🌍 Location & Work Environment
Office Type: Hybrid - The agency's offices are located in Clayton, Missouri, with additional offices in Kansas City, Missouri, Columbia, Missouri, and Minneapolis, Minnesota.
Office Location(s): 500 Business Loop 70 West, Columbia, Missouri 65203, US
Geographic Context:
- Clayton, Missouri - A suburban community located west of St. Louis, offering a mix of urban and suburban living
- Kansas City, Missouri - A mid-sized city with a vibrant arts and culture scene, offering a lower cost of living compared to coastal cities
- Columbia, Missouri - A college town with a strong sense of community, offering a high quality of life and affordable cost of living
- Minneapolis, Minnesota - A major metropolitan area with a diverse economy and a strong job market, offering a wide range of cultural and recreational opportunities
Work Schedule: Full-time (40 hours per week) with flexible scheduling
ASSUMPTION: The hybrid work arrangement and multiple office locations allow for a flexible and convenient work environment, catering to a diverse range of employee preferences.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen with the HR department
- In-person or video interview with the hiring manager and a member of the leadership team
- Final interview with the EVP, Head of Client Experience or another senior leader
- Background check and offer
Key Assessment Areas:
- Problem-solving skills and strategic thinking
- Communication and interpersonal skills
- Leadership and team management skills
- Industry knowledge and understanding of marketing fundamentals
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Demonstrate your understanding of the agency's unique value proposition and how your skills and experience align with their offerings
- Prepare for behavioral interview questions that focus on your problem-solving skills, leadership style, and industry knowledge
- Research the agency's clients and be prepared to discuss how you can contribute to their success
ATS Keywords: Account Management, Project Management, Client Relationship, Strategic Thinking, Problem Solving, Team Leadership, Marketing Fundamentals, Media Math, Google Analytics, Coegi, RADaR
ASSUMPTION: TRUE INDEPENDENT HOLDINGS' interview process is designed to assess candidates' skills, experience, and cultural fit, with a focus on strategic thinking and problem-solving abilities.
🛠️ Tools & Technologies
- Coegi
- RADaR
- Google Analytics
- Microsoft Office Suite
- Project management tools (e.g., Asana, Trello, JIRA)
ASSUMPTION: TRUE INDEPENDENT HOLDINGS uses a variety of industry-standard tools and technologies to manage projects and client deliverables effectively.
👔 Cultural Fit Considerations
Company Values:
- Independence - TRUE INDEPENDENT HOLDINGS values its independent structure and the expertise it brings to clients
- Collaboration - The agency fosters a collaborative work environment, allowing member agencies to stand on their own while collaborating when needed
- Expertise - TRUE INDEPENDENT HOLDINGS offers access to top strategic marketing plans rooted in research, technology, data, analytics, and a deep understanding of consumer behavior
Work Style:
- Dynamic - TRUE INDEPENDENT HOLDINGS offers a fast-paced, ever-changing work environment, with opportunities for growth and innovation
- Collaborative - The agency values teamwork and cross-functional collaboration to deliver integrated marketing solutions
- Client-focused - TRUE INDEPENDENT HOLDINGS prioritizes its clients' success and is committed to delivering top strategic marketing plans
Self-Assessment Questions:
- Do you thrive in a dynamic, fast-paced work environment?
- Are you comfortable working collaboratively with cross-functional teams?
- Do you have a strong client focus and a commitment to delivering exceptional results?
ASSUMPTION: TRUE INDEPENDENT HOLDINGS' unique blend of independence, collaboration, and expertise requires candidates who are adaptable, team-oriented, and client-focused.
⚠️ Potential Challenges
- Managing multiple projects and clients simultaneously may be challenging for less experienced candidates
- Working in a fast-paced, ever-changing environment may be stressful for candidates who prefer a more stable work environment
- The hybrid work arrangement may present challenges for candidates who prefer a fully remote or fully on-site work environment
- Managing client emergencies outside of normal working hours may be demanding for candidates with personal responsibilities or time constraints
ASSUMPTION: TRUE INDEPENDENT HOLDINGS' unique work environment and client demands may present challenges for candidates who are not adaptable, resilient, and committed to client success.
📈 Similar Roles Comparison
- Account Supervisor vs. Account Manager - The Account Supervisor role offers more responsibility, leadership, and growth opportunities compared to the Account Manager role
- Advertising & Marketing vs. Other Industries - TRUE INDEPENDENT HOLDINGS' unique structure and collaborative approach offer applicants a dynamic work environment with opportunities for growth and innovation
- Mid-Senior level vs. Entry-level or Junior roles - The Account Supervisor role offers significant responsibility and the opportunity to drive growth and revenue for the agency's client portfolio, compared to entry-level or junior roles that focus on task-oriented responsibilities
ASSUMPTION: TRUE INDEPENDENT HOLDINGS' unique structure and collaborative approach set it apart from other advertising and marketing agencies, offering applicants a dynamic work environment with opportunities for growth and innovation.
📝 Sample Projects
- Developing and executing a comprehensive marketing strategy for a new product launch, including market research, target audience identification, and channel selection
- Managing a multi-channel advertising campaign for an established brand, including media planning, buying, and optimization
- Conducting a competitive analysis and identifying opportunities for a client to gain market share in their industry
ASSUMPTION: TRUE INDEPENDENT HOLDINGS' diverse client portfolio and collaborative approach offer applicants a wide range of project opportunities, from strategic planning and execution to tactical implementation and optimization.
❓ Key Questions to Ask During Interview
- Can you describe the agency's approach to client relationship management and how it differs from other agencies?
- How does TRUE INDEPENDENT HOLDINGS support the growth and development of its employees?
- What opportunities are there for collaboration and knowledge-sharing across the agency's member agencies?
- How does TRUE INDEPENDENT HOLDINGS measure the success of its client relationships and marketing campaigns?
- What challenges has the agency faced in the past, and how have they been addressed?
ASSUMPTION: TRUE INDEPENDENT HOLDINGS' unique structure and collaborative approach offer applicants a dynamic work environment with opportunities for growth and innovation, and candidates should ask thoughtful questions to gain a deeper understanding of the agency's culture and values.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral interview questions that focus on your problem-solving skills, leadership style, and industry knowledge
- Research the agency's clients and be prepared to discuss how you can contribute to their success
- Follow up with the HR department one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
